Creative Virtual

JANUARY 8, 2019

Our customer, Transport for New South Wales, won an impressive three awards for their RITA chatbot during 2018! I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. It’s an absolute joy working with our great people and some of the world’s leading organisations.

Virtual Agent 40

Virtual Agent Chatbots Transportation Best practices 40

Liveops

JANUARY 16, 2019

While it might seem that long-established ways of working are being disrupted, history shows us that the one-person, one-career model is a relatively recent phenomenon,” Tawny Paul, a British historian, wrote for Business Insider in July. Read 8 Ways New Agents are Evolving the Traditional Model. Learn more.

Enterprise 87

Enterprise Transportation Virtual Agent Sales 87

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. An optimal IVA will integrate into backend systems for a personalized customer communication experience. So, what does this mean for CX in the travel industry?

Self service 62

Self service Transportation Virtual Agent APIs 62

Netomi

MARCH 23, 2022

As consumer behavior rapidly changed during the pandemic, accelerating the shift from in-person to online shopping and the expectation for speedy shipping, the Third-Party Logistics (3PL) industry has boomed. These virtual agents can also answer questions that arise during the process to increase conversion rates. .

outsourcing 52

outsourcing Virtual Agent Transportation Airlines 52

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

JustCall

FEBRUARY 24, 2025

At its core, an AI agent is a system designed to perceive its environment, make decisions, and take action all without human intervention. These agents can exist in many forms, from recommendation engines that personalize your Netflix queue to self-driving cars that navigate traffic. Whats the best response?

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

DMG Consulting

MAY 21, 2020

Technologies we’ve talked about for generations, such as self-driving cars, will alter the way people get around, making the argument for or against new transportation business models from companies such as Uber and Lyft merely a stepping-stone to a vastly transformed future.

Transportation 48

Transportation Contact Center Enterprise Self service 48