ShepHyken
JANUARY 23, 2019
A few people went to his website and read his promise to his patients that he appropriately calls “My Personal Promise to You.” For those that didn’t read the article or watch the video, Dr. Neil Baum is a world-renowned urologist. I’m sharing his personal promise, and as you go through this list, keep in mind three things.
AWS Machine Learning
OCTOBER 29, 2024
Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. This post provides guidance on how you can create a video insights and summarization engine using AWS AI/ML services.
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AWS Machine Learning
NOVEMBER 21, 2024
Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.
CCNG
JANUARY 29, 2025
Personalized Access and Permissions: KMS tools provide flexible permission levels so teams or roles can access tailored information. Agent Multi-Channel Support: Agents communicate differently across various channels, whether its phone, email, text, social media, chat, or video.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
AWS Machine Learning
JANUARY 27, 2025
Amazon has introduced two new creative content generation models on Amazon Bedrock : Amazon Nova Canvas for image generation and Amazon Nova Reel for video creation. These models transform text and image inputs into custom visuals, opening up creative opportunities for both professional and personal projects.
ShepHyken
OCTOBER 29, 2024
If you’ve been reading my weekly newsletters or watching my videos, it means you’ve been investing in yourselves and your company by creating an experience that doesn’t scare customers away … but it may scare your competition. I’ve created a list. That’s a rhetorical question.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.
Speaker: Dave Hoekstra, Calabrio
How can I make conversations personal over video? How can I make coaching as effective when not in person? The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? Are there tools that can help me keep track of things more efficiently?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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