ShepHyken

MARCH 11, 2020

The smartest person in the world may not end up being a good cultural fit for a company. Every company has a personality, and the people they hire must possess the right skills, character and behaviors to fit in. The next step was a video orientation. They recognize the need to hire the right people with the right personalities.

Personalization 351

Personalization Customer Service 351

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. Step 3: Due to your generosity, personalized advisory, and ability to identify and solve their problems for free up-front, they decide to sign up with you five days later.

Coaching 353

Coaching Customer centricity Accountability Feedback 353

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. This post provides guidance on how you can create a video insights and summarization engine using AWS AI/ML services.

Engineering 120

Engineering APIs Sales Enterprise 120

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

FEBRUARY 13, 2019

A thank you video: If you send a short, personalized video – even something as simple as from your mobile phone – you’ll make the point. The key is that it must be personalized. Send a thoughtful gift: By a thoughtful gift, I mean one that is very personalized. It should be obvious that you put thought into it.

Personalization 321

Personalization Customer Service 321

AWS Machine Learning

NOVEMBER 21, 2024

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

APIs 103

APIs Feedback Telecommunications Management 103

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Engineering 130

Engineering Entertainment Big data APIs 130

AWS Machine Learning

MAY 7, 2024

With a decade of enterprise AI experience, Veritone supports the public sector, working with US federal government agencies, state and local government, law enforcement agencies, and legal organizations to automate and simplify evidence management, redaction, person-of-interest tracking, and eDiscovery.

APIs 136

APIs Advertising Entertainment Metrics 136

AWS Machine Learning

MAY 2, 2024

Personalized customer experiences are essential for engaging today’s users. However, delivering truly personalized experiences that adapt to changes in user behavior can be both challenging and time-consuming. A higher coverage means Amazon Personalize recommends more of your catalog. compared to previous versions.

Personalization 128

Personalization Engineering Accountability Management 128

Myra Golden Media

OCTOBER 1, 2021

So what makes a person sound friendly over the phone? Seven things are all it takes, and that’s what I’m breaking down in this video. They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy.

Feedback 310

Feedback Personalization Customer Experience 310

ShepHyken

JULY 7, 2021

Some smart person was trying to give a facelift to the term customer service. Some of the obvious experiences include navigating a website, reading promotional emails and text messages, watching the brand’s videos and much more. That’s a great – and even fun – experience, but there is much more to it than that.

Customer Experience 405

Customer Experience Customer Service Gamification Chatbots 405

ShepHyken

JANUARY 4, 2023

Personalization Gets More Personal – Today’s customers are experiencing hyper-personalization. A better word for personalization might be individualization. Our customer service research (sponsored by Amazon) found that year over year, customers’ expectations of these basics increased.

Customer Experience 368

Customer Experience Customer Service B2C Self service 368

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

APIs 122

APIs Accountability Entertainment Construction 122

Beyond Philosophy

AUGUST 21, 2020

My smartphone feels a lot more personal to me than my PC. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. The call-to-actions (CTAs) solicited personal information, like your email address, substance abuse history, bankruptcy history, or home address.

Transportation 448

Transportation Surveys Consulting Consulting 448

ShepHyken

DECEMBER 11, 2019

With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. Video is an amazing tool. Use it for online tutorials, a video version of Frequently Asked Questions and more. Check out this recent Forbes article on using video.

Customer Service 296

Customer Service Sales Marketing Technology 296

ShepHyken

JULY 9, 2021

Send a Personal Welcome. There are many ways to send a personal welcome —?for for example, if you own a software business, send a quick introductory video that addresses them by name and offers helpful tips and info they may need. This is a nice, personal touch. first-round interview questions ? or other helpful topics.

Consulting 365

Consulting Consulting Enterprise B2B 365

ShepHyken

JULY 14, 2020

A good customer experience can help you better market your business and build your personal brand. This can range from a FAQ page to video tutorials on YouTube. Quotes: “Better marketing and building your personal brand starts, many times, with the right customer experience.”. Pay for the tools you need.

Self service 334

Self service Customer Service Customer Experience Marketing 334

AWS Machine Learning

OCTOBER 9, 2023

Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. To be able to develop this understanding of users, Amazon Personalize needs to train on the historical user behavior so that it can find patterns that are generalizable towards the future.

Personalization 125

Personalization Engineering Automotive Best practices 125

Beyond Philosophy

OCTOBER 11, 2018

Organizations offer some of their knowledge through free eBooks, videos, articles, and podcasts about their area of expertise to get new clients. This video explains it well: The Door in the Face Technique was born out of a social experiment Cialdini did in the 1970s. uses the concept of reciprocity, albeit in a different way.

Sales 344

Sales Call Center Marketing Personalization 344

Beyond Philosophy

AUGUST 20, 2020

My smartphone feels a lot more personal to me than my PC. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. The call-to-actions (CTAs) solicited personal information, like your email address, substance abuse history, bankruptcy history, or home address.

Transportation 870

Transportation Surveys Consulting Consulting 870

ShepHyken

FEBRUARY 12, 2021

Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. 38% of respondents had never used this channel before the outbreak, but 85% could see themselves using video chat going forward. Final Notes.

Chief Customer Officer 305

Chief Customer Officer Call Center Consulting Consulting 305

ShepHyken

MAY 3, 2021

an online retailer of music instruments and audio gear, is dedicated to investing in an “old school” approach when it comes to customer experience and the strategy is all about personalization and relationships. A personalized experience wins over an automated experience. A video can create an emotional connection.

Customer Service 293

Customer Service Entertainment Banking Marketing 293

Myra Golden Media

APRIL 28, 2021

Engage with video. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. I have dozens of YouTube videos you can use in your training.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

ShepHyken

OCTOBER 24, 2023

Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. First, you have to be the kind of person who innately knows you should do something right, even if it isn’t expected. He said, “I just do what it takes.” That’s a great attitude to have.

Customer Service 380

Customer Service Personalization Customer Experience 380

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. Changing interests – Readers’ interests can evolve over time.

Personalization 104

Personalization APIs Engineering Metrics 104

ShepHyken

APRIL 2, 2019

The Interview with Jeff Toister: It’s difficult to not take angry customers personally. He has also created video-based training courses for LinkedIn Learning (a.k.a. How can I not take angry customers personally? The instinct is either fight or flight, neither of which is helpful in a customer service situation. Lynda.com).

Customer Service 325

Customer Service Personalization 325

ShepHyken

OCTOBER 29, 2024

If you’ve been reading my weekly newsletters or watching my videos, it means you’ve been investing in yourselves and your company by creating an experience that doesn’t scare customers away … but it may scare your competition. I’ve created a list. That’s a rhetorical question.

Personalization 227

Personalization Customer Service Customer Experience Management 227

ShepHyken

AUGUST 3, 2020

Personalization and Customer Experience Strategies for Success by Larisa Bedgood. Business2Community) Personalized customer experiences are now at the center of all marketing initiatives. Companies that can deliver on personalization are able to deliver value that makes price less relevant and fosters return business.

Customer Service 238

Customer Service Marketing Personalization Customer Experience 238

ShepHyken

APRIL 30, 2021

Modern customers want real-time interactions that are personalized and consistent. For instance, Betterment, an online investment advisor, uses proactive chat invitations to provide personalized financial services to new clients, helping them invest with confidence. . Customer Service Trends For 2021 .

Customer Service 385

Customer Service Chatbots Analytics Upselling 385

ShepHyken

OCTOBER 1, 2024

Invite several customers to record a 60-second video testimonial about how much they enjoy doing business with your organization and its employees. These can be edited together to create a short video. If you have video monitors at work, play it throughout the day. This doesn’t have to be extravagant.

Customer Service 245

Customer Service Customer Experience Personalization Management 245

Beyond Philosophy

MAY 8, 2017

In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking. Back in 2011, Boston College performed an interesting study involving everyone’s favorite energy drink, Red Bull, and the behavior it evoked in study participants.

Customer Experience 352

Customer Experience Advertising Customer emotions Consulting 352

Beyond Philosophy

SEPTEMBER 1, 2022

He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. Kind environments have fewer things happening that can be causing the effects, so a person’s intuition is probably going to be right about the source of what is happening.

Analytics 370

Analytics Consulting Consulting Personalization 370

Beyond Philosophy

AUGUST 4, 2022

Dr. Turner says a person with below-average intelligence has more to offer than the “smartest” AI today. If a video has a person in it, nearly all the platforms will gravitate toward a frame for the video that includes a human face. The way humans process information is much more complex.

Technology 370

Technology Marketing Engineering Consulting 370