25 Call Center Technology Trends to Watch in 2021
Callminer
FEBRUARY 23, 2021
Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.
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