SmartAction

NOVEMBER 8, 2023

Virtual voice agents can be a blessing or a curse for your customers. Done right, they provide a rich, natural, personalized experience that soothes frazzled nerves and either swiftly provides a relevant automated answer or directs them to a live agent who can help. Personalize it. Personalization.

Virtual Agent 89

Virtual Agent Interactive Voice Response Call flow Contact Center 89

SmartAction

APRIL 14, 2021

It takes the “smart” virtual agent a whole minute to ask him what’s wrong. There’s no personalization, no reassurance that they’re there to support and resolve. How do you build intelligent virtual agents that won’t experience the dreaded bypass of “0 for operator”?

Virtual Agent 85

Virtual Agent Call flow Personalization Customer Service 85

SmartAction

NOVEMBER 14, 2023

FORT WORTH, Texas, November 14 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards.

Virtual Agent 82

Virtual Agent Contact Center Technology Metrics 82

LiveVox

JULY 19, 2021

Do you need a virtual agent? That depends: do you want to automate answers for routine questions, resolve repeat issues, and free up valuable customer or agent time? The post Do You Need a Virtual Agent? Here are the […]. Here are the […].

Virtual Agent 90

Virtual Agent Personalization 90

UJET

DECEMBER 10, 2020

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

Virtual Agent 72

Virtual Agent Customer Service Interactive Voice Response Average Handle Time 72

UJET

DECEMBER 10, 2020

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

Virtual Agent 72

Virtual Agent Customer Service Interactive Voice Response Average Handle Time 72

Solvvy

NOVEMBER 30, 2022

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

Virtual Agent 62

Virtual Agent Chatbots Contact Center Healthcare 62

SmartAction

APRIL 11, 2024

Virtual voice agents can be a blessing or a curse for your customers. Done right, they provide a rich, natural, personalized experience that soothes frazzled nerves and either swiftly provides a relevant automated answer or directs them to a live agent who can help. Personalize it. Personalization.

Virtual Agent 70

Virtual Agent Interactive Voice Response Call flow Contact Center 70

Interactions

AUGUST 29, 2022

Virtual agents have come a long way. Secondly, we can expect the future of enterprise virtual assistants to expand capabilities for greater benefits to the business and the customer (and the agents). According to Opus Research, “We’ve reached a point where bots and live agents are interdependent. But what’s next?

Virtual Agent 62

Virtual Agent Enterprise Self service Customer Care 62

3CLogic

MARCH 27, 2025

Limited digital and self-service options Many agencies lack user-friendly digital tools, forcing residents to rely on phone calls or in-person visits rather than accessing services online. Faster resolutions, reduced wait times, and more personalized service at a lower cost. The result?

Government 96

Government Self service contact center solutions Contact Center 96

Outsource Consultants

MARCH 14, 2025

AI in Healthcare CX: Smarter, Faster, and More Compliant Healthcare organizations have embraced AI tools like virtual assistants, chatbots, and real-time agent support to dramatically reduce wait times, improve accuracy, and deliver personalized patient interactionsall without sacrificing compliance.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

Dialer 360

JANUARY 19, 2022

Virtual agents. Relationship between virtual agents and Artificial intelligence. In Artificial technologies, the most important topic is Artificial intelligence which includes virtual agents and most of the companies are wish to employ this in their businesses. Working procedure of virtual agents.

Virtual Agent 48

Virtual Agent Call Center Interactive Voice Response Technology 48

AWS Machine Learning

OCTOBER 16, 2024

The transcriptions in OpenSearch are then further enriched with these custom ML models to perform components identification and provide valuable insights such as named entity recognition, speaker role identification, sentiment analysis, and personally identifiable information (PII) redaction.

Customer Service 88

Customer Service Scripts Coaching Finance 88

CCNG

JULY 17, 2024

This level of sophistication enables personalized customer interactions and predictive insights, enhancing the overall customer experience. You have probably heard of virtual agents in some capacity, generative AI is the logic and fuel behind IVA’s.

Contact Center 195

Contact Center CCNG Interactive Voice Response Virtual Agent 195

TechSee

OCTOBER 9, 2018

I’m unique, treat me that way: Millennials demand personalization and are willing to pay the price. Responsibly use information gleaned from previous purchases, social media interactions and other behaviors to target customers with a personalized experience. AI-powered virtual agents. Personalization.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

SmartAction

APRIL 11, 2024

Virtual voice agents can be a blessing or a curse for your customers. Done right, they provide a rich, natural, personalized experience that soothes frazzled nerves and either swiftly provides a relevant automated answer or directs them to a live agent who can help. Personalize it. Personalization.

Virtual Agent 52

Virtual Agent Interactive Voice Response Call flow Contact Center 52

SmartAction

JULY 29, 2021

Customer service can come in many different forms, thanks to our modernized world: email, online chat, social media, in-person, text. Virtual agents are made to take over the calls that require quick resolution with minimum human effort. Myth #3: Intelligent virtual agents are built and then done.

Virtual Agent 111

Virtual Agent Call Center Contact Center Engineering 111

Uniphore

AUGUST 12, 2021

Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. Multimodal Virtual Agent Implementation and Best Practices.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

AWS Machine Learning

APRIL 8, 2025

This personalized approach makes sure customers discover new cuisines and dishes tailored to their tastes, improving satisfaction and driving increased order volumes. Automated customer Service To handle the thousands of daily customer inquiries, iFood has developed an AI-powered chatbot that can quickly resolve common issues and questions.

Engineering 106

Engineering Virtual Agent Management Technology 106

Creative Virtual

FEBRUARY 2, 2022

Insurance companies have always had the challenge of delivering personalized support for their customers. From selecting coverage and understanding benefits to confirming payments and filing claims, both policyholders and agents need information that is customized to them. By Mandy Reed, Global Head of Marketing.

Virtual Agent 98

Virtual Agent Chatbots Self service Contact Center 98

Calabrio

MARCH 31, 2025

And as all the buzz has come with promises of unprecedented personalization and operational efficiency, its worth taking a closer look at the most impactful contact center use cases for generative AI and what organizations can do to make the best use of this game-changing tech in 2025 and beyond.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

TechSee

JANUARY 14, 2020

AI-driven call center automation has had a significant impact on the efficiency and performance of individual agents, as well as on overall KPIs. Automated workflows simplify agents’ repetitive daily tasks, such as auto-populating information on specific screens or sending follow-up emails after calls.

Call Center 124

Call Center Virtual Agent Self service Contact Center 124

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent 89

Virtual Agent Customer Service Call flow Self service 89

CSM Magazine

MARCH 6, 2025

Real-Time Solutions The chat system connects you with live agents who can offer personalized solutions almost instantly. Helpful Resources If your issue doesnt require a live agent, Microsofts chatbot provides intelligent support with links to relevant help articles, videos, and FAQs. Follow these steps to initiate a chat: 1.

Virtual Agent 52

Virtual Agent Wait times Chatbots Accountability 52

CCNG

AUGUST 28, 2024

Increases Engagement: Automation enables faster response times, personalized interactions, and 24/7 availability through self-service options such as chatbots and interactive voice response (IVR) systems. This helps them personalize customer interactions and make informed strategic decisions.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

SmartAction

NOVEMBER 22, 2023

Conversational AI technology over the phone goes beyond chatbots to leverage the power of voice and offer a more personal experience. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. All of which increase profitability.

Contact Center 91

Contact Center Interactive Voice Response Virtual Agent Management 91

SmartAction

DECEMBER 8, 2023

The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents. The once overburdened agents found themselves focusing on more complex, engaging tasks. It was a game-changer.

Virtual Agent 81

Virtual Agent Contact Center Upselling Interactive Voice Response 81

Balto

MARCH 3, 2025

The most effective automation tools include: Interactive Voice Response (IVR) systems AI-powered chatbots Automated email responses Virtual agents for basic troubleshooting Call center automation refers to the strategic use of technology to handle repetitive and time-consuming tasks within a call center.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

SmartAction

NOVEMBER 15, 2023

Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants. This level of personalization enhances customer engagement and drives sales.

Self service 100

Self service Virtual Agent Chatbots Analytics 100

TechSee

JANUARY 14, 2020

AI-driven call center automation has had a significant impact on the efficiency and performance of individual agents, as well as on overall KPIs. Automated workflows simplify agents’ repetitive daily tasks, such as auto-populating information on specific screens or sending follow-up emails after calls. Smarter Agents.

Virtual Agent 109

Virtual Agent Self service Contact Center Call Center 109

SmartAction

OCTOBER 7, 2021

There are many different reasons for our DIY urges: • to save money • to have more control • because we feel capable • because we crave that personal satisfaction from doing something yourself. With the power of data, the capabilities to personalize an experience grow tenfold based on the type fed into the technology.

Contact Center 74

Contact Center Virtual Agent Construction Analytics 74

Nicereply

OCTOBER 16, 2024

Here are some tips: Send personalized emails that address prospects by name and offer tailored recommendations based on their past behavior or preferences. By incorporating humor and fun, Target shows a more personable and approachable side. It sounds like we’re talking about a person. I’ll wait.

Education 52

Education Entertainment Feedback Chatbots 52

Interactions

JANUARY 21, 2025

Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits. Partner with an IVA provider that works with you to customize and personalize your IVA.

Interactive Voice Response 62

Interactive Voice Response Chatbots Virtual Agent Government 62

SmartAction

NOVEMBER 30, 2021

In the age where personalization is everything, the way businesses and consumers interact is much more customer-driven. The virtual agent can then assist the customer with the utmost accuracy. In the above example, you can: Define “pool” as a designated business rule transfer and pass it to agent with context.

Virtual Agent 84

Virtual Agent Interactive Voice Response Contact Center Customer Experience 84

Balto

OCTOBER 22, 2024

With the rise of AI, the routine, straightforward conversations that used to require human agents can now be handled by virtual agents or automated systems. This ensures that agents can deliver a more personalized, effective response—whether they’re addressing a customer’s concerns, resolving a complex issue, or closing a sale.

Scripts 52

Scripts Call Center Customer Service call center software 52