Beyond Philosophy
OCTOBER 9, 2017
When someone sees the company provides an 800 number to call when troubleshooting (Stimulus), customers feel “comforted” and “relieved” (Response), and these feelings make them likely to recommend the company to another person (Effect). Join us for our Intuitive Customer Conversations webinar series. To subscribe, please click here.
CX Global Media
JANUARY 15, 2019
To become battle-ready, you’ll want to participate in the webinar titled: How to Supercharge Contact Center Agent Performance, Onsite & @Home with Melissa Pollock , Customer Success Officer for AmplifAI. How to deliver Agents bite-sized, personalized training, when they need it and how they need it. – Click to Tweet .
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Beyond Philosophy
SEPTEMBER 13, 2017
I understand this thinking; I am exactly this person. Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Webinar times are at 11am Eastern USA time every other Monday.
ChurnZero
NOVEMBER 11, 2024
When 2023’s Customer Success Leadership Study suggested that 77% of CS teams meet with their customers in person, the finding was met with some skepticism. Yet, 2024’s results reiterate the trend, indicating that in-person customer meetings are here to stay, and that they make a difference. appeared first on ChurnZero.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Register today and receive FREE GIFTS from Steve after the webinar! . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Beyond Philosophy
JANUARY 28, 2015
Expectations are important to meet (and ideally exceed), particularly when this is the person who decides if whether you stay or go at an organization. I would argue you should never be this person whether it’s your first 90 days or not! Personally, I value people who challenge me in a positive way… this means not just saying “Yes!”
Beyond Philosophy
SEPTEMBER 18, 2016
Wells Fargo should attend our global book launch webinar for my new book, ‘The Intuitive Customer’ Palgrave MacMillan 2017 and find out how to manage your Customer Experience through the use of behavioural economics. These decisions were made at the sales person level, but each of them had a manager.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. In this webinar, you will learn: The importance of customer appreciation. The best customer experiences go beyond the sale.
Speaker: Dave Hoekstra, Calabrio
The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? How can I make conversations personal over video? How can I make coaching as effective when not in person? Are there tools that can help me keep track of things more efficiently?
Speaker: Dennis Snow, President, Snow & Associates
This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. In this webinar, you will learn to: Build a customer-centric culture. Inspire personal accountability in the workplace. Scale your customer success program without losing that personal touch.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
We have added 10's of millions of personal emails and mobile records. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get you talented candidates results. What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with these tools: More data!
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