Beyond Philosophy
JUNE 23, 2015
A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;
Beyond Philosophy
MAY 25, 2016
Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless. Just reading some of the Facebook comments on Verizon Wireless Workers Rising shows the strength of feeling.
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Beyond Philosophy
AUGUST 10, 2016
A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. From Thailand: Respondents wanted more personalized offers that addressed their specific needs (66%). Are you ready?
Beyond Philosophy
SEPTEMBER 29, 2015
Moreover, if you aren’t on a wireless router, they are burning your data (that you had budgeted for streaming important cat videos). The UX refers to the overall experience a person has using an App or website. They track your activities and/or spring up right in the middle of the content you were hoping to see (and link to…).
Beyond Philosophy
SEPTEMBER 13, 2016
Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes. Seek to leverage and influence, not control.
ShepHyken
JUNE 22, 2016
Let’s say I contact my wireless phone provider. If you were paying attention, you might notice that I didn’t call my wireless provider. The point is that in-person, on the phone, instant chat, or any other type of interaction, the concept of Yes, And, is a great technique to create a better customer’s experience. That’s the Yes.
Pointillist
SEPTEMBER 10, 2020
Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.
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