Beyond Philosophy
OCTOBER 4, 2024
One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This activity breaks down barriers and injects some fun into the proceedings, setting the stage for a lively and productive workshop. Also, flexibility is key when it comes to planning your workshop.
Beyond Philosophy
OCTOBER 10, 2024
Listen to the podcast: In my line of work, I run a lot of workshops. Today, I wanted to share some things I learned about running a successful workshop. Before we get into the rest of the tips, it is important to remember that if you are running a workshop, you need to break the ice. So, that’s what we will be doing here today.
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ShepHyken
MARCH 12, 2024
How to Create an Experience Personality I want to take it a step further this week. So, here are six ways to create an experience personality that will transform your company or brand from merely providing products and services to doing so with personality: Your Company’s Personality: I don’t care what you sell.
ShepHyken
AUGUST 22, 2023
One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research , and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. His “personalization” strategy failed.
Myra Golden Media
APRIL 26, 2018
Last week I facilitated a team building workshop for one of my favorite clients. My client explained that “We need to work together, make decisions together, and communicate according to the styles of each person. I showed up with no workbooks, and after 19 years of delivering workshops, training sans workbooks is a first for me.
ShepHyken
AUGUST 30, 2017
There is a lot of power in a handwritten, personal note. He was conducting a half-day customer service workshop, and during a break, the client, who happened to be the president of the company, walked up to Ted and congratulated him on doing a great job. The post The Power of a Personal Handwritten Note appeared first on Shep Hyken.
ShepHyken
SEPTEMBER 17, 2024
The person who may not look the part could turn out to be your best customer. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. The power of word of mouth: The woman in Norman’s story didn’t just buy a chess set.
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