Presentation Related Topics 
CCNG
NOVEMBER 13, 2024
This marked a shift away from on-premises software that required employees to be physically present at the contact center. The Road to Now In the early 2000s, software began its march into the Cloud and the new SaaS model. As vendors continue to converge, it becomes harder to differentiate between them based solely on their features.
Beyond Philosophy
JULY 2, 2020
There are three different groups of organizations regarding opening up again after the pandemic: Organizations that are reacting to things: This group is changing the Customer Experience to respond to the crisis, but believe the present environment we are experiencing is temporary. So, their reactions put in place are also temporary.
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ShepHyken
MAY 12, 2021
During my live presentations, there is a part of my speech where I talk about Moments of Magic. During a recent keynote presentation to an audience of managers of a major retail chain, an example was shared, and it was a good one. If you’ve been following my work, you already knew that.). A customer had left her purse at the store.
CCNG
MARCH 21, 2025
Back when I worked in a call center, my boss would gleefully present me with a weekly report detailing exactly how long my breaks were, how many times I put customers on hold, how long my calls lastedand then, for extra humiliation, make me listen to a recording of my worst call that week.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Please note that in order to receive the Activity IDs for HRCI and SHRM, you must be present during the live webinar for at least 50 minutes. Activity IDs cannot be provided to those who view the webinar recording.
Beyond Philosophy
FEBRUARY 6, 2020
How you present information often influences your audience to perceive it differently. In marketing, sometimes how you present the facts takes advantage of the information in a way that shouldn’t matter when you think about it rationally. Nonetheless, it does, and done right can yield positive customer-driven growth.
CCNG
OCTOBER 30, 2024
Innovate with Interactive Experiences: Move away from one-sided presentations and lean into formats that encourage interaction. Sponsors are important, but it’s equally important to preserve the integrity of the programming. Events should prioritize what CX professionals need to learn, not what stakeholders want to sell.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
In this presentation, we’ll inspire you with a blueprint to do this, including: An understanding of the path organizations must take to flip their thinking from delivering customer experiences, to truly being customer-centric in their operations.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable. Here’s the good news: even if you are only fluent in your native language, the process isn’t as daunting as you might think.
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