Contact Center Pipeline

FEBRUARY 3, 2021

Healthcare and PowerHouse have a very long and rich history. We have had the privilege of working with some of the best systems in the country as they address the new and emerging demands of the 21st century patient experience. Access Centers have been a special focus of our consulting work; they are, after all, […].

Healthcare 147

Healthcare Consulting Consulting Quality management 147

SmartAction

JANUARY 17, 2023

SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers. . The post SmartAction Presented Solutions at “Frost West” in Tucson, AZ appeared first on SmartAction.

Virtual Agent 59

Virtual Agent Self service Contact Center Feedback 59

Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. This was not a presentation. ” – M.F.

Personalization 81

Personalization Employee engagement Consulting Consulting 81

CSM Magazine

DECEMBER 17, 2021

Preparation is the most essential part of a successful presentation. Most people spend hours developing a presentation, but they completely forget about practicing it. When you practice your presentation aloud, you can polish your speech from utter words and phrases like, “um,” “well,” and “like.”

Personalization 52

Personalization Management 52

JustCall

DECEMBER 7, 2022

The sales pitch, or sales presentation, often becomes the decisive factor in whether a sale is successful or not. Sales presentations see a lot of variation all around. The format of your sales presentation could also vary – it could be textual, visual, multimedia, or any combination of these. An engaging story.

Sales 52

Sales Feedback Personalization 52

Tethr

JUNE 16, 2020

The post Now presenting: A guide to TEI appeared first on Tethr. If you’ve been wondering whether or not TEI is for you, you’ll learn how it can be used across all aspects of your industry: agent, business and customer, inside The next generation of Customer Effort measurement: A complete guide to the Tethr Effort Index (TEI).

Coaching 68

Coaching Customer effort Surveys Metrics 68

GetFeedback

JANUARY 6, 2020

Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations.

Surveys 78

Surveys 78

Concentrix

OCTOBER 12, 2022

The post Concentrix Presents at CMSWire’s 2022 DX Summit, Oct. 26-27th appeared first on Concentrix.

62

62

LiveVox

FEBRUARY 9, 2021

The post The Past, Present, and Future of Speech Analytics appeared first on Livevox. Speech Analytics is on the verge of becoming a billion-dollar industry within the next few years and the number of applications it has in the modern contact center have grown wildly. But how did we get here? Where exactly are we now?

Analytics 58

Analytics Contact Center 58

Certified Languages International

MARCH 1, 2020

We found two inspiring stories about intrepid women interpreters, past and present, who have played important roles in facilitating communication between people and cultures. Let’s explore part of their journeys. La Malinche, Nahuatl and Yucatec Maya interpreter. Interested in more content like this?

Advertising 93

Advertising Government Accountability 93

CSM Magazine

NOVEMBER 28, 2023

How to register a domain name quickly, easily and securely? You will learn about this in detail in this article. Experts shared their main secrets get.it.com. The rules are universal, suitable for both beginners and professionals. A domain name is understood as an important and mandatory part of any website.

Engineering 52

Engineering Marketing Technology 52

TCN

MARCH 21, 2023

The post TCN Operator Wins 2023 TMCnet CUSTOMER Product of the Year Award, Presented by CUSTOMER Magazine appeared first on TCN. GEORGE, Utah – March 21, 2023 – TCN, Inc., a global provider of a.

52

52

Customer Experience Matters

MAY 10, 2018

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. Here’s a Read More.

Customer Experience 81

Customer Experience 81

Mindtouch

MAY 2, 2018

Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Who doesn’t like to win?

Education 63

Education Surveys Personalization 63

ThriveableBiz

JANUARY 26, 2021

And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. And he was presenting that, and that is what made him good to listen to.

Personalization 52

Personalization Marketing Technology 52

Concentrix

APRIL 19, 2019

The post There’s No Time Like the Present appeared first on Concentrix. In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening.

Feedback 48

Feedback 48

Concentrix

APRIL 21, 2023

Discover how immersive, web3, and generative AI technologies can help create commercial offerings that deliver business value today.

Technology 62

Technology 62

TCN

SEPTEMBER 21, 2021

The post TCN Operator Wins a 2021 Contact Center Technology Award Presented by CUSTOMER Magazine appeared first on TCN. GEORGE, Utah – September 21, 2021 – TCN, Inc., a global provider of a.

Contact Center 52

Contact Center Technology 52

Branch Mesenger

OCTOBER 26, 2017

The “SOFiSTiK | 2018 – presentation days” are aimed at entrepreneurs, interested structural engineers, and experienced SOFiSTiK users who want to learn more about the latest developments in construction planning. Read more… The post SOFiSTiK | 2018 – presentation day in London appeared first on BIM and Beam.

Construction 48

Construction Engineering 48

TCN

JULY 13, 2022

The post TCN to Present Session on Using Technology to Conquer Regulation F Challenges at 2022 ACA International Convention & Expo appeared first on TCN. WHAT & WHOThe ACA International Convention & Expo brings together industry innovators, wayfinders and experts.

Technology 52

Technology 52

Provide Support

SEPTEMBER 14, 2015

5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat.

Sales 77

Sales Personalization Surveys Feedback 77

Interaction Metrics

APRIL 4, 2019

She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution.

Customer Experience 48

Customer Experience CRM Metrics Surveys 48

ConvergeOne

NOVEMBER 17, 2020

During this year of uncertainty and the COVID-19 pandemic, there have been many issues within schools, colleges, and universities globally on how to deliver student applications.

Education 105

Education 105

CSM Magazine

MAY 18, 2020

Women were less concerned with how their colleagues presented themselves professionally. Gender: Men were more likely to say they view their co-workers in a more positive light thanks to video conferencing because they feel they got to know them better (30% of males versus 20% of females).

Surveys 52

Surveys Customer Service 52

Nuance

NOVEMBER 28, 2018

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. And it’s lucrative for cybercriminals to get their hands on—it may contain customer information, patient records, financial loan packets, or insurance claim records. This is a summary.

45

45

Education Services Group

DECEMBER 10, 2019

ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.

Education 40

Education SaaS Coaching Personalization 40

teleopti

OCTOBER 9, 2018

Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars. Teleopti was a specialist sponsor in the areas of enterprise planning.

Enterprise 48

Enterprise 48

ForeSee

JANUARY 27, 2015

The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. We’re proud to be named to this list, and wanted to share a few highlights from the past year that helped us get there. Customer Experience Analytics Customer Experience Research ForeSee News ForeSee Solutions'

Technology 90

Technology Analytics Customer Experience 90

Global Response

AUGUST 24, 2018

This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more.

Contact Center 48

Contact Center Best practices Accountability Management 48

inmoment

JANUARY 17, 2019

Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Create a Checklist for Your Presentation.

Customer Experience 40

Customer Experience Analytics Metrics Marketing 40