Beyond Philosophy

JUNE 22, 2018

Maybe it is the product that best presents all you have to offer to your customers and leads to more return business. To design your experience to result in more sales of it, ensure that this product or service avoids the extremes. To boost the sales of the premium service, you should introduce a “Super-Premium” service.

Sales 360

Sales Consulting Consulting Customer Experience 360

ShepHyken

NOVEMBER 11, 2016

There is a principle I want to share from my keynote program: “Kiss Your Customer: Why Sales & Service Are Just Like Dating & Relationships.” I once presented at an event hosted by one of the University of Michigan campuses, and enjoyed dinner with my client after the program. Andy: “Yes…that sounds great.

Entertainment 290

Entertainment Morale Sales Personalization 290

ShepHyken

JANUARY 8, 2021

This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. The contact centres of the future may look very different, but they will always be present in a customer-centric world. Gary Williams is the Director of Sales and Consultancy at Spitch.

Interactive Voice Response 370

Interactive Voice Response Customer centricity Consulting Consulting 370

Beyond Philosophy

MARCH 20, 2017

Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.

Customer centricity 344

Customer centricity Sales B2B Surveys 344

ShepHyken

NOVEMBER 22, 2016

Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” Andy Masters On How Customer Service. Is Just Like Dating and Relationships.

Consulting 319

Consulting Consulting Sales Personalization 319

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. But it’s up to you to get the understanding you need to discover if you are delivering holiday magic to their online experience or presenting them a lump of coal. Chances are if you are shopping for the holidays, you are buying at least in part online.

Consulting 392

Consulting Consulting Sales Customer Experience 392

Beyond Philosophy

SEPTEMBER 25, 2021

Psychologists call this Loss Aversion, and it is the overall concept that explains why your free trial might help increase your sales. In this episode, we answer a question from one of our listeners, Mohammed, who wanted to know how to convince his team to implement a free trial to increase sales. Please tell us how we are doing!

Sales 150

Sales Consulting Consulting Surveys 150

Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Quite a lot, it turns out.

Banking 383

Banking Telecommunications Consulting Consulting 383

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. Patricia Fripp is an executive speech coach and sales presentation skills trainer.

Customer Service 249

Customer Service Coaching Advertising Scripts 249

Beyond Philosophy

NOVEMBER 22, 2018

I do it to ensure I want to make the purchase and not merely susceptible to a sales technique. For example, my colleague Professor Ryan Hamilton of Emory University has a friend who only buys fish that is on sale at the market. Her theory is that it is on sale because it is the freshest fish. This rule works well for me.

Airlines 370

Airlines Sales Customer Experience Marketing 370

Beyond Philosophy

JANUARY 14, 2023

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. For example, I like to make drawings with pen and paper during my sales presentations with a contact. So, it is incumbent upon you to read the signs that a customer has decided to buy.

Consulting 243

Consulting Consulting Sales Surveys 243

Beyond Philosophy

JUNE 4, 2015

What you present to a mobile audience is now the most important part of your online presence. In this video presented by Google, Macy’s executives explain how they moved from two separate budgets and siloed departments to complete integration. Macy’s understands the importance of integration.

Customer centricity 353

Customer centricity Technology Marketing Customer Experience 353

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 105

Sales Scripts Personalization Coaching 105

CCNG

MARCH 12, 2021

The challenges this digital transformation presents for companies will continue post-pandemic, yet most companies are not prepared. Online shopping and digital tools have become the" new normal," and the need for self-service options enabling faster, easier ways to contact companies for service issues and inquiries has never been greater.

Customer Service 370

Customer Service CCNG Self service Contact Center 370

Beyond Philosophy

SEPTEMBER 24, 2020

Professor Hamilton explained that science is a rigorous identification and measurement of phenomena, leading to understanding it systematically and then presenting it with a causal link or a theory. With a non-scientific approach, it is difficult to know what change affected sales the most. We aren’t there yet.

Entertainment 348

Entertainment Consulting Consulting Finance 348

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 97

Sales Coaching Marketing Scripts 97

ShepHyken

AUGUST 31, 2023

It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations. Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information.

Journey mapping 339

Journey mapping Upselling CRM Feedback 339

ShepHyken

MARCH 26, 2021

If that’s how your audience perceives your business, you might have a big problem – as this may prevent you from closing more sales. Presenting your actual staff is faster, cheaper, and gives the video an authentic feel that viewers love. People see them as a mere building with a sign on the door or a colorful website. .

Scripts 382

Scripts Sales Marketing Customer Service 382

Callminer

NOVEMBER 13, 2018

The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies. At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Beyond Philosophy

OCTOBER 12, 2017

87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. Electronics shoppers (70%) and home improvement shoppers (62%) do want advice from sales associates. So, ensure that when you present your products that you are living up to their expectations.

Consulting 326

Consulting Consulting Sales Surveys 326

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 111

Sales Outbound sales Revenue potential Accountability 111

Beyond Philosophy

AUGUST 16, 2018

Today, I present six critical questions you need to ask when implementing Customer Experience theory in your Customer Experience reality. When you begin designing the improved experience, you need to understand all the moments of your present experience. A theory is great. It gets you thinking, designing and planning.

Consulting 461

Consulting Consulting Customer Experience Customer retention 461

Beyond Philosophy

JANUARY 23, 2020

This effort might require some sales skills to leadership(i.e., presenting it in terms that show what’s in it for them) and soft-skills training for the team. . You should define the strategy for how to improve those identified areas that drive value.

Consulting 444

Consulting Consulting Customer Experience Metrics 444

Beyond Philosophy

OCTOBER 5, 2015

If you spend the majority of a meeting talking about sales reports and operations, and just a little bit at the end about CX, it’s clear what the leadership team values. Present your CX agenda again in their language. Time devoted to your agenda in meetings is short and sweet. They send their representative to your meetings.

Consulting 383

Consulting Consulting Customer Experience Sales 383

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Personalization 101

Personalization Sales Scripts Contact Center 101

Beyond Philosophy

OCTOBER 9, 2017

For example: They present a consolidated view of my activity with the company. It can inspire actual behavior, e.g. getting a new sale or gaining a new customer, keeping an existing customer or losing a customer, etc. These are the attributes of the experience the company controls. They encourage a customer to use the website.

Customer emotions 364

Customer emotions Consulting Consulting Customer Experience 364

ShepHyken

OCTOBER 21, 2016

Nonetheless, most sales training pays little or no attention to how personality styles affect these relationships. Sales skills and strategies are crucial, but there is a third “S” that is just as important: Style. He used all of his sales skills and strategies, but they did not work in this case. Shep Hyken.

Sales 312

Sales Personalization Analytics 312

Beyond Philosophy

MAY 17, 2017

The personalized experience presented does not provide value. Whether that means knowing the customer always buys a certain brand of trainer from you that is on sale now or that a new war documentary just dropped for your history-loving Netflix viewer, personalization is a great way to deliver an exceptional experience to customers.

Consulting 321

Consulting Consulting Customer emotions Surveys 321

ShepHyken

JULY 5, 2017

I recently attended the Internet Retailers Conference and Expo (IRCE) in Chicago and listened to a number of keynote and breakout presenters talk about how personalization is becoming one of the major differentiators. A good customer relationship management program (CRM) could help in certain sales and support situations.

Personalization 263

Personalization Marketing CRM Sales 263

ShepHyken

OCTOBER 8, 2019

There must be more training and coaching present within contact centers and customer-facing roles. It is present throughout the entire customer journey. It drives value for your organization just as much as—if not more than—sales, marketing, product, etc. Measurement is everything. You can only change what you measure.

Customer Care 261

Customer Care Customer centricity Coaching Contact Center 261

Beyond Philosophy

OCTOBER 4, 2018

Part of their business model was to set up presentations on the product when all the decision-makers in the household were present. Often, this client would close a sale that night only to receive a phone call the following day where the customer would have second thoughts.

Government 353

Government CRM Personalization Customer Experience 353

ShepHyken

JULY 7, 2023

At the present time, Google Play and App Store both have over 4.4 Engagement is much higher when they receive personalized replies to their queries. Boosts your Profits and Sales You can attain higher profits and sales with higher customer satisfaction. This week, we feature an article by Manpreet Singh Chawla.

outsourcing 296

outsourcing SaaS Marketing Sales 296

ShepHyken

OCTOBER 9, 2020

And that brings us to the present, where the Pandemic has become part of our lives. Customer is not satisfied, the retailer loses the sale. If they want to remain competitive and drive sales and loyalty, they must learn to pay more attention to their consumer needs and encompass more customer-oriented activities in their strategy.

Customer Experience 367

Customer Experience Advertising Technology Customer centricity 367

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 90

Sales Coaching Brand ambassadors B2B 90

Beyond Philosophy

FEBRUARY 27, 2020

Known as the “Marshmallow Test,” researchers at Stanford presented the child with a marshmallow and said, “You can eat this if you want to, but if you can wait to eat it until I get back, then I’ll give you two marshmallows.” . Anytime you incorporate time into the sales process, Hyperbolic Discounting makes people feel hesitant to buy.

Consulting 468

Consulting Consulting Education Sales 468