AWS Machine Learning

OCTOBER 28, 2024

In this post, we present a framework to customize the use of Amazon SageMaker Model Monitor for handling multi-payload inference requests for near real-time inference scenarios. A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality.

Scripts 101

Scripts Metrics Engineering Analytics 101

ShepHyken

FEBRUARY 23, 2018

Be present. Don’t give them some rote, scripted response, but customize the script to the situation, if you have to use a script at all. Whatever we present to the world as a core value, we must honor and exemplify, across the board with no exceptions, and when we fall short, acknowledge that immediately.

Scripts 233

Scripts Employee engagement Customer Service Customer Experience 233

AWS Machine Learning

OCTOBER 31, 2024

Deploy the solution The application presented in this post is available in the accompanying GitHub repository and provided as an AWS Cloud Development Kit (AWS CDK) project. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash The script deploys the AWS CDK project in your account.

APIs 119

APIs Scripts Accountability Construction 119

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Beyond Philosophy

JANUARY 20, 2020

They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. For example, a manufacturer of premium pet food used the following to find out if a pet-owner was their target: Do you buy a present for your pet on their birthday? Escalating Commitment into a Sale.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. Patricia Fripp is an executive speech coach and sales presentation skills trainer. Patricia is now virtually everywhere with FrippVT , her interactive, learn-at-your-own-pace, virtual presentation skills training. .

Customer Service 245

Customer Service Coaching Advertising Scripts 245

Callminer

MAY 26, 2020

If your First Call Resolution numbers are low, you may be dealing with several operational obstacles, including excessive complexity in your agents’ scripts, poor collaboration efforts between specialized support teams or even a faulty phone system. What metrics does your business make use of the most?

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

AWS Machine Learning

JANUARY 31, 2025

This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository. script that automatically downloads and organizes the data in your EFS storage. medium instances to host the SageMaker notebook.

Healthcare 95

Healthcare Scripts Benchmark SaaS 95

Beyond Philosophy

MARCH 13, 2017

After a lifetime of wisecracking my way through business meetings, presentations and the like, I have some advice on when to use humor for the greatest impact: When you’re building a relationship. Scripted jokes don’t go as well as natural and genuine banter that lets personalities shine. That goes for your brand as well as you.

Scripts 313

Scripts Consulting Consulting Customer Experience 313

Beyond Philosophy

AUGUST 16, 2024

For example, Synthesia generates AI voiceovers for video scripts, making updates easy and translating content for global audiences. Also, Absorb uses AI to create prompts-based presentations, reducing time and effort. There are a couple of helpful AI tools Cudby mentions.

Scripts 195

Scripts Customer emotions Education Personalization 195

AWS Machine Learning

NOVEMBER 13, 2024

This innovative feature empowers viewers to catch up with what is being presented, making it simpler to grasp key points and highlights, even if they have missed portions of the live stream or find it challenging to follow complex discussions. After the deployment is complete, you have two options.

APIs 124

APIs Scripts Accountability Entertainment 124

Beyond Philosophy

FEBRUARY 2, 2024

Similarly, how you phrase prices or present choices can influence customers’ decisions. 11:46 We give our first thoughts about Smith’s ideas, and agree that neither of us thinks scripts are a great idea for customer interactions. Defensiveness is not a positive interaction with a brand, even at a subconscious level.

Scripts 221

Scripts Consulting Consulting Customer Experience 221

Beyond Philosophy

DECEMBER 10, 2015

The experiencing self lives in the present. Before you can rehearse a memory, it is vital that you have a good script from which to read! It is one of the cognitive traps we all have. He explains that all of us have two selves that experience things: the experiencing self and the remembering self.

Customer Experience 274

Customer Experience Journey mapping Consulting Consulting 274

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Beyond Philosophy

FEBRUARY 8, 2024

How you present information changes how people perceive it. The same goes for how you price things or present options. You can finesse your presentation to have a desired effect on customers’ choices. That said, I am not an advocate of scripts in customer interactions. It’s a bit like framing.

Scripts 195

Scripts Consulting Consulting Personalization 195

Callminer

JULY 30, 2020

Remember to present the recap from the customer’s perspective. Apply active listening to ingest the information presented by the customer and repeat the facts back to them. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. Acknowledge.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

AUGUST 2, 2024

Earnings calls are live conferences where executives present an overview of results, discuss achievements and challenges, and provide guidance for upcoming periods. Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time.

Engineering 125

Engineering Scripts Metrics APIs 125

Callminer

MAY 29, 2019

Agents testing this path can be scored against adherence to the desired script or their ability to identify language which indicates a willingness to buy. This presents a huge risk to the call center. Ensuring compliance. Call recordings can help drive the right kind of compliant behavior.

Contact Center 223

Contact Center Coaching Analytics Call Center 223

Call Center Weekly

JULY 26, 2018

Business level evaluating- Is the scripting turning the customer away? People will always focus on the score, and not the real and valuable data points being presented to them. Are the agents treating your customers properly? What is the customer sentiment? Is this a repeat call due to lack of resolution?

Scripts 76

Scripts Contact Center Call Center Feedback 76

ShepHyken

JUNE 15, 2018

Chatbots that are designed to follow a specific scripted flow, supported by appropriate interfaces can work wonders for your business. For customer support, this translates to bots that present customers with a list of possible options and which can take specific actions in response to those options.

Chatbots 195

Chatbots Customer Support Healthcare Scripts 195

Call Center Weekly

APRIL 6, 2018

You may think that the other two people only provided me with a Yes or No (closed) question, or that they were too scripted. And then being so confident in your script that you remember that the script is only worthwhile if someone allows you to talk to them. Again, the answer is both yes, and no. And if you listen.

Sales 136

Sales Scripts Personalization Customer Experience 136

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. Patricia Fripp is an executive speech coach and sales presentation skills trainer. Patricia is now virtually everywhere with FrippVT , her interactive, learn-at-your-own-pace, virtual presentation skills training. .

Customer Service 156

Customer Service Coaching Advertising Scripts 156

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks. This approach addresses the risk of LLM05:2025 Improper Output Handling.

APIs 101

APIs Scripts Best practices Management 101

Steve DiGioia

JANUARY 6, 2020

Curious. ? Interested in why things are, why they happen, and how to improve on the present way of doing things. Can Go Off Script. ? Nobody needs to write your words. You have little need for coaxing to get it done and seldom need help from others.

Customer Service 200

Customer Service Scripts Best practices Metrics 200

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 137

Scripts APIs Engineering Construction 137

AWS Machine Learning

FEBRUARY 29, 2024

In this post, we present a framework for automating the creation of a directed acyclic graph (DAG) for Amazon SageMaker Pipelines based on simple configuration files. The framework code and examples presented here only cover model training pipelines, but can be readily extended to batch inference pipelines as well. The model_unit.py

Scripts 113

Scripts Engineering Metrics Best practices 113

AWS Machine Learning

OCTOBER 24, 2024

Large pre-trained models such as Anthropic’s Claude model will generate high-quality answers if provided with the right information, and we notice two main failure modes: The relevant information isn’t present in the retrieved documents : In this case, the FM can try to make up an answer or use its own knowledge to answer.

Chatbots 83

Chatbots Metrics Scripts APIs 83

ChurnZero

NOVEMBER 8, 2024

Training took months, and canned responses broke down the moment a customer veered off-script. Today, generative AI presents an unprecedented opportunity to tackle these challenges. The technology is rigid, often incapable of adapting to real-world, real-time needs. Flexibility, much less personalization, was nearly impossible.

Scripts 52

Scripts Personalization Metrics Accountability 52

Beyond Philosophy

AUGUST 22, 2024

For example, regarding customer education, she brings up Synthesia, which generates an AI voiceover for video scripts. Absorb creates presentations based on prompts one feeds it. Absorb creates presentations based on prompts one feeds it. Cudby also mentions Absorb , a company that uses AI in the learning management space (LMS).

Scripts 195

Scripts Education Personalization Consulting 195

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 119

Scripts Big data Engineering SaaS 119

AWS Machine Learning

FEBRUARY 14, 2024

This input manifest file contains metadata for a labeling job, acts as a reference to the data that needs to be labeled, and helps configure how the data should be presented to the annotators. This is where any formatting or special modifications to the items can be done before presenting the data to the annotators in the UI.

Scripts 124

Scripts Engineering Entertainment Healthcare 124

AWS Machine Learning

NOVEMBER 14, 2024

from time import gmtime, strftime experiment_suffix = strftime('%d-%H-%M-%S', gmtime()) experiment_name = f"credit-risk-model-experiment-{experiment_suffix}" The processing script creates a new MLflow active experiment by calling the mlflow.set_experiment() method with the experiment name above. fit_transform(y).

Government 90

Government Management APIs Accountability 90

AWS Machine Learning

NOVEMBER 30, 2023

You then perform a search against OpenSearch Service with the names and the embedding from the article to retrieve images that are semantically similar with the presence of the given celebrity, if present. The result from the multimodal model scores the images with a scarf present higher. Make a note of the URL to use later.

Scripts 115

Scripts APIs Entertainment Accountability 115

AWS Machine Learning

MARCH 8, 2023

SageMaker requires that the training data for an ML model be present either in Amazon Simple Storage Service (Amazon S3), Amazon Elastic File System (Amazon EFS) or Amazon FSx for Lustre (for more information, refer to Access Training Data). A Python script to connect to Secrets Manager to retrieve Snowflake credentials.

Scripts 126

Scripts Accountability Enterprise Management 126

AWS Machine Learning

MAY 29, 2024

Subsequently, we used Python to generate different types of visual presentation such as pie charts and funnel charts based on the text descriptions. bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json

Scripts 124

Scripts Healthcare Metrics Finance 124