article thumbnail

Stop Reading From The Script!

ShepHyken

Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. It probably wasn’t an actual script, but it was an answer she was trained to use. The post Stop Reading From The Script! This is why some companies get a bad rap! He bought a new car.

Scripts 435
article thumbnail

Guest Post: How to Make a Company Culture Video That Wins Your Customers’ Hearts

ShepHyken

Your audience can perfectly distinguish a real interview from an actor reading scripted answers. The hiring process involves casting the right actors, rehearsing the script, and paying for their services. The hiring process involves casting the right actors, rehearsing the script, and paying for their services.

Scripts 382
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Thinking Outside the Script: Empowering Agents to Think Critically in High-Stakes Calls

Vistio

In contact centers, scripts have long been a cornerstone of customer interactions. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service. However, scripts can also be limiting.

Scripts 52
article thumbnail

Customized model monitoring for near real-time batch inference with Amazon SageMaker

AWS Machine Learning

In this post, we present a framework to customize the use of Amazon SageMaker Model Monitor for handling multi-payload inference requests for near real-time inference scenarios. A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality.

Scripts 110
article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

article thumbnail

Live Chat Scripts for Sales and Customer Service

ProProfs Blog

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. Customer Service Greetings Scripts.

Scripts 133
article thumbnail

Guest Post: How to Care About Your Customers

ShepHyken

To ensure they’re knowledgeable of your company , create flashcards of common questions and complaints that have their own scripted answers. . A well-suited gift can have an immediate impact on your clients and customers, but the benefits of sending the present in the first place are long-lasting.

Scripts 391