Customer Service Life

JANUARY 15, 2019

If you take a step back and see that the team as a whole is struggling to consistently verify customers, it’s time to invest in some recursive training. Where does quality calibration come into play? The more people you have scoring calls, the more essential this process becomes.

Calibration 77

Calibration Quality calibration Coaching Contact Center 77

Customer Service Life

JUNE 17, 2019

Quantity of quality monitors completed against our goal for a time period. Performance on individual objectives on the form to provide targeted coaching and training for the areas where teams and individual agents struggle most. Calibrate with all scorers. Permissions and access.

Calibration 64

Calibration Quality calibration Contact Center Gamification 64

Robert Davis

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40