Playvox
FEBRUARY 27, 2024
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. A related term, workforce engagement management (WEM), recently coined by Gartner, has rapidly become the business strategy, processes, and related technologies of choice.
DMG Consulting
SEPTEMBER 20, 2021
The pandemic proved that contact center employees—agents, supervisors, managers, quality management specialists. workforce management administrators, business analysts, and reporting specialists—can generally work as productively from their homes.
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JustCall
NOVEMBER 25, 2022
CallHippo’s automated dialing capabilities significantly enhance efficiency, as it has features that can benefit a wide range of industries, such as recruiting agencies, real estate companies, and financial institutions. Their clients appreciate the better service they receive, and it helps them close deals faster.
Aspect
JULY 15, 2020
Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM).
DMG Consulting
MARCH 30, 2021
Companies have reduced their physical presence and, whenever possible, real estate costs. Lastly, the pandemic proved that contact center agents and other employees, such as supervisors, managers, quality management specialists, and workforce management administrators, can be as productive working from home as they were in the office.
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