Playvox
SEPTEMBER 19, 2022
The need to get more from the same resources is just one of the reasons I’m so enthusiastic about our recent press announcement touting our announcement of AutoQA, an AI-based SaaS product designed to improve the efficiency of Quality Assurance (QA) efforts. You may be wondering how something like AutoQA can improve efficiency.
TeleDirect
FEBRUARY 3, 2025
Crisis Management: Rapidly deploy additional agents during emergencies, ensuring uninterrupted customer service. Cost Savings Without Compromising Quality Managing an in-house call center comes with significant expenses, including salaries, benefits, office space, and training costs. Managing user onboarding and troubleshooting.
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Aspect
JANUARY 3, 2018
The benefits of Software as a Service (SaaS) available from the cloud are inescapable, whether you are operating a contact center or an accounting firm. With SaaS, upgrades are made continuously in the cloud, at no extra charge, with no changes or interruptions to the customer’s operation. That’s always a big deal.
COPC
SEPTEMBER 30, 2022
RevealCX is an AI-Powered software as a service (SaaS) quality monitoring solution. The innovative technology aligns quality results with the customer experience and key business metrics. Management at all levels can receive actionable real-time data and immediately uncover the root causes of performance issues.
Playvox
NOVEMBER 18, 2021
A cloud solution familiar to many contact centers is software as a service (SaaS). In a SaaS arrangement, the software vendor hosts the application(s) and the contact center staff accesses the software through a web browser or mobile application. A contact center that uses SaaS can expect to realize numerous powerful benefits.
CSM Magazine
MARCH 17, 2023
A City Council involved in piloting the SaaS product, spoke about their experience, “Since using the MyQualityTeam platform we’ve seen a step change in our ability to track where improvements are needed at advisor, team and whole contact centre level.
DMG Consulting
SEPTEMBER 30, 2021
Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6, Applications that have played key roles in agent oversight are recording, real-time monitoring, quality management (QM), analytics-enabled quality management (AQM), historical and real-time speech analytics, and WFM. million in 2020.
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