Quality management Self service White Paper 
Callminer
NOVEMBER 18, 2020
Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
ConvergeOne
JUNE 28, 2022
WHITE PAPER] Six Steps to Engaging + Empowering Agents with Workforce Engagement Management. Today's forward-thinking organizations continually adopt the latest technologies to enhance workforce management processes, improve customer experience and maintain a competitive edge over the competition.
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Cisco - Contact Center
DECEMBER 17, 2020
Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics. This fusion of human and AI results in natural, fast, and easy around-the-clock self-service. Four Journeys, One Destination: The Cloud , a white paper by McGee-Smith Analytics.
Avaya
MAY 20, 2019
Quality Management? Workforce Management? Together, Avaya and Verint enable the use of customizable desktop widgets that can embed Knowledge Management and Case Management insights to provide quick access to pop-up applications or extended capabilities without agents needing to search or leave their main screen.
NICE inContact
NOVEMBER 9, 2018
Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. Consider a quality management solution that will let you observe agents as they interact with customers and allow you to score interactions using a standardized evaluation form and to provide systematic coaching and teaching.
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