Myra Golden Media

JULY 15, 2019

Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Here’s the 8 Step Quality Program we use at Myra Golden Seminars.

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Calibration Coaching Morale Feedback 153

ProProfs Blog

MAY 1, 2020

Quality management. As the name implies, Customer Service Training refers to teaching, training, and cultivating all those employees that interact with customers so that they can drive successful delivery of delightful and positive customer experiences. . Training for customer service can comprise a lot of things such as: Tutorials.

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Netomi

JANUARY 5, 2022

Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. Myra Golden is the founder of Myra Golden Seminars, LLC. How We Reinvented Our Own CX — StoryMiners.

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Customer Experience Customer Service Consulting Consulting 98