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AI-Powered, Automated QualityManagement Manual quality assurance, typically covering only 1-3% of interactions, is being revolutionized by automated qualitymanagement. Calabrio’s AI-powered automated qualitymanagement analyzes 100% of interactions against your specific, customizable scorecards.
But the hidden gems of contact center AI lie in transforming qualitymanagement (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. Let’s explore the opportunities for AI in qualitymanagement a bit deeper.
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