TeleDirect
FEBRUARY 3, 2025
Crisis Management: Rapidly deploy additional agents during emergencies, ensuring uninterrupted customer service. Cost Savings Without Compromising Quality Managing an in-house call center comes with significant expenses, including salaries, benefits, office space, and training costs. Managing user onboarding and troubleshooting.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.
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Serenova
JULY 21, 2020
CxEngage Video is built atop Lifesize’s industry-leading HD cloud video conferencing service , and crisp, flawless quality is absolutely imperative when handling telehealth, insurance claim or highly technical support calls, for example. Agent Engagement and Analytics Continuity.
Playvox
MARCH 12, 2024
Promoting open communication, collaboration, and a supportive atmosphere also helps motivate agents. Instead, share insights on performance through a comprehensive quality management program where you help your agents see how they can improve their customer interactions.
Customer Service Life
MAY 15, 2017
Now imagine working in technical support and you need to get a customer’s make and model for the device you’re supporting. Their advanced reporting allows customer service leaders and quality managers to see how often certain macros are being used and how often they’re being customized or even completely changed.
DMG Consulting
OCTOBER 6, 2023
Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.
ijgolding
NOVEMBER 3, 2016
He is a passionate advocate for delivering exceptional customer experience with a proven record of driving CRM solutions, business improvement and change through a combination of people and team development, strong operational thinking and innovative business management.
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