Remove Quality management Remove Telecommunications Remove voip
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Perceptual evaluation of speech quality – PESQ

Spearline

Perceptual evaluation of speech quality – a standard The perceptual evaluation of speed quality has become a telecommunications standard. A standard is an agreed way of making a product, managing a process, delivering a service, or supplying materials. Standards offer comfort. There’s no ambiguity.

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Understanding Packet Loss

Spearline

Businesses depend on clear communication channels in their customer interactions and more and more are taking a truly proactive approach to audio quality management. Insufficient bandwidth/ the bandwidth cap to handle a VoIP call will lead to packets being dropped or delivered out of order. Identifying Packet Loss.

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HoduCC Gartner Digital Markets May 2021

Hodusoft

Call recording software captures the audio recordings of telephone conversations over a Voice over IP (VoIP) or public switched telephone network (PTSN). Contact centers that emphasize coaching and training should look into systems with quality management modules or standalone quality management solutions.

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Are you measuring latency on your calls?

Spearline

For VoIP calls, a one-way latency of 20 ms is normal. However, anything over that, the quality and consistency of the call starts to decline. Increasingly, more organizations are taking a proactive approach to audio quality management. This is generally used to diagnose network problems.

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Understanding Telephone Echo

Spearline

Businesses depend on clear communication channels in their customer interactions and more and more are taking a truly proactive approach to audio quality management. Although some technologies alleviate many causes, echo is still a constant issue even with the widespread availability of VoIP. Echo Reduction.

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What Is: Telephone Echo

Spearline

Indeed, even with the advent of VoIP. Echo is experienced in normal PSTN connections and also in VoIP connections. But, due to the inherent delay in VoIP, it can actually be more noticeable. Echo is experienced in normal PSTN connections and also in VoIP connections. What causes Telephone Echo? New to Spearline?

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Are you measuring latency on your calls?

Spearline

For VoIP calls, a one-way latency of 20 ms is normal. However, anything over that, the quality and consistency of the call starts to decline. Increasingly, more organizations are taking a proactive approach to audio quality management. This is generally used to diagnose network problems.