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14 Questions you Need to ask when Considering Call Center Consolidation

Taylor Reach Group

Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. Just because you have available real estate doesn’t mean you should use it. By: Colin Taylor.

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Should You Outsource Your Contact Center?

Real Blue Sky

You may also enjoy reduced real estate and facilities costs. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention. Also, know that brokers and VMOs are not the same thing.

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2024 VirtualPBX Year in Review

VirtualPBX

VirtualPBXWrapped New Products 3 1 2 3 AirDial Contact Center SecureTeam AirDial With Business Phone as our core product for years, we’ve seen our real estate customers in particular face challenges with maintaining emergency lines tied to elevators, fire alarms, security panels, and gate phones.

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Everything You Need to Know About Auto Attendant

Hodusoft

For example: “For sales inquiries, press 1. For support, press 2. For example: “Press 1 for Sales. Press 2 for Support. Telecom Telecom companies use auto attendants to route calls to different support tiers or departments such as technical support, sales, or billing.

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Should You Outsource Your Contact Center?

Real Blue Sky

You may also enjoy reduced real estate and facilities costs. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention. Also, know that brokers and VMOs are not the same thing.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

You may also enjoy reduced real estate and facilities costs. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention. Also, know that brokers and VMOs are not the same thing.

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Which Call Center Model is Right For You?

Global Response

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.