JustCall

JUNE 26, 2023

In today’s digital age, communication has become more critical than ever before, and it is no different when it comes to the real estate industry. Real estate agents require efficient communication methods to keep in touch with leads, manage appointments and stay up-to-date with clients.

Real estate 52

Real estate Scripts Marketing Best practices 52

LiveChat

AUGUST 24, 2018

Real estate is a people-driven business. But increasingly, the initial communication between a real estate agent and a potential homebuyer happens online. Luckily, live chat can help real estate agents avoid the pitfalls of digital customer service while simultaneously boosting sales.

Real estate 45

Real estate Sales Consulting Consulting 45

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. The number one way to increase efficiency in a call center is by…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Talkdesk

SEPTEMBER 21, 2020

According to a PWC survey in June 2020, 39% of US office workers were not working from home in any capacity prior to the pandemic. According to a recent survey by JLL , 71% of the global workforce worked from home at some point during the pandemic. The COVID-19 pandemic is one such event.

Contact Center 119

Contact Center Real estate Surveys Employee engagement 119

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. Do you only want to target just customers?

Surveys 79

Surveys Real estate Feedback Best practices 79

CX Journey

AUGUST 5, 2014

Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."

Surveys 62

Surveys Real estate Feedback Marketing 62

ShepHyken

OCTOBER 12, 2023

This week, we feature an article by Philip Portman, Founder/CEO of Textdrip , a texting platform for insurance, mortgage, real estate, and solar sales. He shares how SMS automation can be leveraged to enhance customer experiences by providing personalized and timely interactions. Additionally, be mindful of message frequency.

Best practices 171

Best practices Real estate Personalization Feedback 171

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Surveys 78

Surveys Feedback Real estate Enterprise 78

OctopusTech

JULY 25, 2024

In one study by Animoto, 79% of surveyed consumers said they would prefer to watch a video to learn about a product than read text. Videos can effectively help pages get into this prime real estate. Quality, keyword optimized videos drive more organic traffic to your site.

Marketing 126

Marketing Real estate Engineering Analytics 126

Olympia Consulting

FEBRUARY 6, 2018

What do people say are the three most important things in real estate? When I have the opportunity to conduct either customer or employee surveys, the number one area … The post Communication! Location, Location, Location.

Real estate 78

Real estate Consulting Consulting Surveys 78

ChurnZero

JUNE 18, 2021

Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection. About Energage, LLC Headquartered in Exton, Pa.,

Real estate 98

Real estate Government Employee engagement Surveys 98

JustCall

OCTOBER 22, 2020

Lead Generation in the Real Estate Industry. Real estate lead generation is undoubtedly a very complex and challenging task. This is why it is important to redouble real estate lead generation efforts. Real estate agents run auto dialer campaigns to connect with buyers and sellers.

Real estate 76

Real estate CRM Banking Outbound sales 76

Nicereply

JUNE 18, 2024

Surveys are an indispensable tool for gathering insights and information. Understanding the function of surveys in this process is critical for businesses dedicated to providing an excellent customer experience. Let’s start by answering the question, “What is a survey?” What is a survey in business?

Surveys 52

Surveys Real estate Feedback Coaching 52

Noble Systems

JUNE 26, 2020

With Cloud IVR, contact centers have a lower cost of entry and can eliminate daily maintenance and upgrade requirements and valuable data center real estate. The responsibility for maintenance and management of telecommunications and servers falls on the vendor.

Interactive Voice Response 98

Interactive Voice Response Contact Center Technology Real estate 98

TechSee

JANUARY 5, 2021

In a recent survey , 65% of consumers stated that they would rather avoid technician visits due to safety concerns unless absolutely necessary. According to the same survey, consumers will still expect companies to ensure their safety even after the vaccine is available. How will the vaccine change consumer sentiment toward service?

Real estate 109

Real estate Contact Center Surveys Enterprise 109

Netomi

JULY 26, 2022

However, many Americans are unprepared about their financial futures – about 63% of workers admit they don’t know as much as they should about retirement investing, a recent survey by Transamerica Center for Retirement Studies pointed out. In such a case, an extra personalized and proactive touch will go far.

Real estate 98

Real estate Banking Finance Customer advocacy 98

JustCall

AUGUST 24, 2021

Let's say you're in the real estate business. Survey Campaigns. Some outbound call center campaigns involve carrying out surveys via phone conversations. These surveys help in building an understanding of customers' sensitivities and creating more effective business strategies. Inbound Call Center Campaigns.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

GetFeedback

DECEMBER 10, 2018

On the rating system, people who select 9 or 10 on the survey are considered promoters, as shown in green. It’s important to build beautiful, branded surveys that are optimized for every device since over half of your survey takers are on mobile. Our NPS survey is optimized for analytics and action. NPS calculation.

Real estate 84

Real estate Surveys Analytics Feedback 84

CSM Magazine

JULY 29, 2021

This NPL company also gives full access to what customers are saying in reviews and surveys, enabling firms to improve brand awareness and perform important product updates. Its real-world applications cuts across the business and consumer spheres, helping resolve ambiguity in language.

Real estate 98

Real estate Engineering Consulting Consulting 98

VirtualPBX

OCTOBER 8, 2020

Global Legal Post points to a recent survey of the legal industry by Major Lindsey & Africa that says 39 percent of its respondents had already seen a drop in workload. The study notes that the biggest areas of legal practice hit are real estate and intellectual property. Global Legal Post’s article was written in May 2020.

Real estate 98

Real estate Transportation Telecommunications Entertainment 98

CSM Magazine

MARCH 30, 2022

Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. 31 per cent of energy customers and 26 per cent of water customers in the survey sample want their current suppliers’ bills to be easier to understand.

Self service 59

Self service Real estate Customer Service Wireless 59

ProProfs Blog

JULY 18, 2019

Step #2 – Surveying. That’s where releasing a survey can be a fun and interactive way to communicate with them. And the fastest way to provide these personalized offers and collect important data is by surveying your customers. Surveys can be carried out across different platforms such as emails, website, and social media.

Personalization 92

Personalization Marketing Real estate Surveys 92

COPC

JUNE 10, 2021

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. In a recent survey conducted by COPC Inc., and Execs In The Know.

Real estate 52

Real estate Management Government Business Process Outsourcing 52

Infinity

JANUARY 8, 2019

Savills real estate already offers this feature for their more premium properties. Real Estate. Virtual walkthroughs of the property in question can be downloaded straight to smartphones, saving buyers the trouble of visiting the property in person and having the luxury of showing parents and friends for their opinions.

Real estate 53

Real estate Marketing Chatbots Sales 53

GetFeedback

MARCH 13, 2019

Strong NPS survey design. The first part of building a successful NPS program involves making sure your online surveys are strong and built correctly. This means investing in a customer feedback solution that allows for mobile-friendly, aesthetically pleasing, and fully optimized surveys. Let’s look at each element individually.

Real estate 74

Real estate Surveys CRM Feedback 74

DMG Consulting

APRIL 6, 2022

The figure below displays the results for the survey question about work location plans, which DMG asked in November/December 2021. Fourteen percent of survey respondents said no, and 86 percent said yes. Implications of Survey Findings on WAH. This chart shows that 11.3 What This Means for Executives.

Real estate 62

Real estate Contact Center Enterprise Surveys 62

OctopusTech

JUNE 18, 2024

It will also help you with removing real estate costs. Survey Callers Get customer feedback on call quality, agent courtesy, issue resolution, etc. This saves on wage expenses due to shorter calls as well. Use Remote Agents Allowing agents to work from home opens up a larger talent pool.

Call Center 62

Call Center Interactive Voice Response Real estate First call resolution 62

Branch Mesenger

APRIL 20, 2018

Since 2008, commercial real estate services firm CoStar Group has been tracking the amount of retail square footage slated to close annually. That's easily on track to surpass a record 105 million square feet of space shuttered last year, said Suzanne Mulvee, a senior real estate strategist at CoStar. The Big Idea ??. ??

Real estate 67

Real estate Banking Metrics Coaching 67

REVE Chat Blog

APRIL 29, 2020

You can run chatbots surveys to engage customers by asking questions to get a better view of the best and least performing products. . Roof Ai is a real estate chatbot that uses the power of smart chat aka hybrid model to drive conversions. . How lead generation bots help to understand much better?

Chatbots 119

Chatbots Education Real estate Sales 119

JustCall

APRIL 5, 2022

These insights can be even more helpful than customer surveys in planning out campaigns and broader strategies. How VoIP Helps in the Real Estate Sector. Real estate sales take time to materialize. Real estate sales take time to materialize. Benefits of VoIP in the Real Estate Sector.

voip 52

voip Real estate Interactive Voice Response Education 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. The top markets currently profiting from chatbots include: Real estate: 28%. 51% of those surveyed believed that automation of routine tasks would improve employee satisfaction. Competition is at an all-time high.

Customer Service 98

Customer Service Chatbots Healthcare Wait times 98

Branch Mesenger

JULY 31, 2018

this year, leaving a glut of commercial real estate on the market. The real estate companies that have reported second-quarter earnings say the decline in occupancy rates that dragged on some results last year has at least stabilized. Here is the complete list of the top chains in all the land: ??

Real estate 48

Real estate Airlines Construction Advertising 48

JustCall

SEPTEMBER 9, 2019

If you are a cloud telephony business, you could write a precise and detailed blog about how a feature of your product i.e. SMS Bots, can help a specific industry i.e. Real Estate, make more revenue. Moreover, you should send regular feedback surveys. Focus on the industry that works best for you.

Real estate 49

Real estate Education Feedback Surveys 49

Balto

SEPTEMBER 9, 2022

Every contact center leader is well aware that agents struggle to manage too many systems across too many screens with too little screen real estate. Real-Time Guidance right where you need it, in a single pane of glass within the world’s most popular CRM, Salesforce.

Real estate 52

Real estate CRM Contact Center Surveys 52

JustCall

JUNE 26, 2020

Real estate - Bulk SMS can update customers with newly built properties or discounted properties on sale. In real estate, if a prospect clicks on a particular property, the notification and client details reach the broker. SMS Automation for Surveys. Another way SMS can help you boost your sales is through surveys.

Real estate 52

Real estate Education Sales Feedback 52

CSM Magazine

APRIL 7, 2020

Even in the industry of real estate, property managers can use tools to help them reach out and attend to every potential client. These are great tools in conducting surveys and collecting other data related to customer service. Mobile apps. Digital forms are important in securing feedback from a customer or client.

Customer Experience 52

Customer Experience Real estate Management Feedback 52

Balto

JULY 26, 2022

Using data sourced from over 140MM guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Each metric can be sorted and compared by various industries, including Collections, Healthcare, Home Improvement, Logistics, Real Estate, Retail, and Insurance.

Contact Center 52

Contact Center Real estate Healthcare Scripts 52