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Service Spotlight: Real Results for Real Estate

TeleDirect

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.” Reducing their real estate footprint is another cost-reduction strategy.” Sustainable customer service models will make greater use of cross-disciplinary responsibilities.

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Structuring Customer Success - What Works, What Doesn’t

Amity

"When Customer Success is blended with pricing negotiations, upsells, cross-sells and contract renewals, trust and advocacy are tarnished." dotloop provides a secure online platform where real estate agents, buyers, and sellers can collaborate to complete transactions online. dotloop - (Score = 2413).

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The Evolution of the Customer Relationship, Part II

Mindtouch

While many retailers are suffering—even closing stores in droves —from lack of shoppers due to online competition impacting traffic and the ability to cover real estate costs, IKEA is famous for not only creating a community but subtly getting people to overbuy. IKEA perfected the upsell by creating a maze that was difficult to leave.

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How HubSpot, Unific & Aircall Can Supercharge Your E-commerce Experience to Drive More Sales

aircall

How can you take advantage of website real estate to showcase your most popular products? They need upselling and cross-selling, which requires segmenting the market by products and revenue. How to define your ICP: questions to ask. What does your ideal customer need to hear or want to know?

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Which Call Center Model is Right For You?

Global Response

Some of the services an outbound call center may offer include: lead generation telemarketing audience surveys upselling and cross-selling customer success and clienteling While outbound call centers are less crucial than inbound call centers, they still play an important role for many businesses.

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What Is Guided Selling?

Cincom

It also works well in areas like e-commerce and real estate, where personalized guidance can boost sales. They can personalize sales interactions by predicting what products customers are likely to prefer, increasing cross-sell and upsell opportunities.