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If you’re part of a SaaS customer success team, mergers and acquisitions are an all-too-common occurrence in your life. If they are either, this can be an opportunity to identify new opportunities, revenuepotential, or other strategic ways your teams can align. Discuss with your customers. Ready to learn more?
Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. Don’t just look at lucrative revenuepotential.
Participate in webinars as a subject matter expert as needed. Educate users on the latest SaaS platform features. Ensure that timely and accurate data are maintained as appropriate (customer health scores, revenuepotential, etc.). Contribute to the creation of training or marketing assets. Apply here: [link].
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