Connect

MAY 25, 2023

Unlocking these capabilities requires a unified modern AI-powered cloud-based platform that can use all data to deliver the insights needed to act in real time, with the ability to integrate the appropriate blend of technologies and all digital channels, including self-service.

Technology 63

Technology Self service Revenue potential Analytics 63

3CLogic

OCTOBER 11, 2024

73% of customers expect better personalization than ever before , while 80% value the experience provided just as much as its products or services, highlighting the competitive advantage of providing personalized CX. 3 Historical crises, such as the 2008 recession and the Coronavirus in 2019, created drastic changes in consumer behaviors.

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

NobelBiz

JULY 25, 2023

According to Time Doctor “ Call center analytics can help businesses identify the most common customer issues and create self-service solutions to address them, reducing the need for customers to speak to a representative.”

Analytics 98

Analytics Call Center Contact center software Scripts 98

JivoChat

APRIL 13, 2021

A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon. Enables self-service. Increases revenue potential.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

CSM Magazine

FEBRUARY 6, 2024

By incorporating Oracle’s POS hardware like self-service kiosks and mobile payment readers, I’m able to accelerate service while boosting throughput and per capita spending. In the fast-paced atmosphere of live events, it’s critical to provide a seamless and elevated service to all eventgoers.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Avaya

MAY 24, 2016

In my experience, most businesses that are making analytics an urgent investment are doing so because they want to be better positioned to (1) compete more successfully and (2) grow their business to increase revenue potential. Process data is not just for tracking purposes, it’s also for improving operations.

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Comm100

FEBRUARY 5, 2018

Self Service Software. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. Account marketing (marketing geared toward accounts with the greatest revenue potential). CRM Software.

CRM 58

CRM Marketing Multichannel Self service 58

Cincom

MARCH 9, 2025

eCommerce Platforms : Enables self-service quoting for customers. Self-Service Options Nonecustomers must rely on sales reps. Self-service portals allow direct customer engagement. If inefficiencies, pricing errors, and slow approvals are holding back your revenue potential, its time to quantify the impact.

Sales 40

Sales Finance CRM Self service 40

Cincom

JANUARY 30, 2025

This flexibility allows businesses to offer personalized pricing, attract a broader audience, and maximize revenue potential. It serves as the engine driving smooth revenue collection, customer trust, and overall organizational growth. Offer Multiple Payment Options Todays customers value flexibility.

CRM 40

CRM Banking Healthcare SaaS 40