Remove Revenue potential Remove Strategy Remove Upselling
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When Should You Upgrade CS Software?

Totango

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

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5 Key Components for IVA Success

Interactions

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential.

CRM 62
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5 Key Components for IVA Success

Interactions

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential.

CRM 62
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How AI Improves Customer Lifetime Value and Makes It a Primary KPI

Answer Dash

With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. They may occasionally send out a newsletter or collaborate with sales on an upsell campaign, but for the most part, it’s off to the races to find the next John.

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The Importance of Customer Success Segmentation

ChurnZero

Taking a one-size-fits-all approach to customer engagement isn’t the best strategy. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. Every customer is different. Needs-Based Segmentation.

SaaS 96
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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

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The Importance of Customer Success Segmentation

ChurnZero

Taking a one-size-fits-all approach to customer engagement isn’t the best strategy. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. Every customer is different.

SaaS 52