DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. 11/30/2017. This represents only 11.4%

Consulting 48

Consulting Consulting Contact Center Marketing 48

PeopleMetrics

MARCH 5, 2018

Understand the competitive landscape Intelligent survey design can also confirm who the largest players in the industry are, and what might drive your target customers into the outstretched arms of competitors. Solidify your market position Self-awareness is critical.

Feedback 63

Feedback Customer centricity Revenue potential Benchmark 63

Spearline

JULY 14, 2020

When it comes to sales, 55% of consumers would prefer this information to be communicated by message, this is in stark contrast to only 8% of those surveyed suggesting that they would like to be contacted through a phone call. Yet, research shows that SMS is likely to provide a much higher level of success for businesses.

Telecommunications 52

Telecommunications Revenue potential Finance Surveys 52

inmoment

NOVEMBER 6, 2019

The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results. For example, InMoment’s XI Platform allows companies to incorporate tried-and-true feedback (like surveys) in a way that doesn’t complicate processes for customers.

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

3CLogic

OCTOBER 11, 2024

2 Driving consistent positive customer experiences helps promote brand loyalty and trust, where 90% of highly satisfied customers report they’re highly likely to recommend and purchase from an organization again , effortlessly increasing revenue potential for any business.

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

CX Journey

FEBRUARY 7, 2019

Interviewing and surveying customers are effective methods of learning what drives your target audience and appeals to them. You can’t please everyone, so prioritize and focus on the top buyers who provide the highest revenue potential. There are more ways to gain customer insights, which I will share in upcoming articles.

Journey mapping 43

Journey mapping Revenue potential Construction Customer centricity 43

NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Hero Digital

MARCH 12, 2019

These travelers likely can offer a substantial upside revenue potential with just an average of one additional booking. Next, move on to quantitative research, such as structured online or telephone surveys, to help quantify and prioritize opportunities. Map the Customer Journey.

Customer Experience 46

Customer Experience Airlines Brand ambassadors Revenue potential 46

CSM Magazine

FEBRUARY 6, 2024

Carrying on, it’s fascinating to examine the data coming from recent surveys among those in the finance sector. Enhancements like these not only grow customer loyalty but also have a tangible impact on revenue potential.

Entertainment 52

Entertainment Finance Consulting Consulting 52

JivoChat

APRIL 13, 2021

Increases revenue potential. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. A growing ticket volume doesn’t necessarily translate to rising profits. Customer service automation can help you scale your business without incurring many costs.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

SEPTEMBER 27, 2022

Enterprise customers help increase revenue potential but also need more integrations. Product usage, engagement, feature utilization results, product survey results Satisfaction rating Support tickets, bugs issues, online reviews Customer maturity, customer sentiment, product stickiness. More need for integrations.

Enterprise 10

Enterprise Accountability Management Revenue potential 10

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. In a nutshell, the client success manager handles the clients’ success for your company and tracks the churn metrics to reduce the business headwinds. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11

SmartKarrot

MAY 11, 2023

According to a survey by Gartner, 51% of sales organizations have deployed or plan to deploy customer interaction platforms into their everyday operations in the next five years. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

delighted

JUNE 29, 2021

To assess product/market fit, you first need to understand the market you are addressing with actual metrics tied to revenue potential. Net Promoter Score can be attained by asking your users through the survey question: “How likely are you to recommend our product to a friend or colleague?”.

Marketing 95

Marketing SaaS Metrics Transportation 95

CSM Magazine

MARCH 19, 2025

Successful subscription businesses treat each cancellation as valuable feedback, using exit surveys and behavioral data to identify improvement opportunities. By embracing recurring revenue models, brands can transform one-time customers into loyal community members with predictable lifetime value.

Revenue potential 52

Revenue potential Analytics Benchmark Metrics 52

Cincom

APRIL 16, 2025

Customer Lifetime Value (CLV): Understand revenue potential from long-term customer relationships. 3- Collect & Act on Customer Feedback Implement real-time feedback loops through automated surveys and chatbots. First Contact Resolution (FCR): Measure how efficiently customer queries are resolved without follow-ups.

Customer Experience 40

Customer Experience Chatbots Self service Banking 40