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3 Things That Happen When You Level up Your Customer Strategy from Mystery Shopping to a CX Program

inmoment

InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. . According to Forrester reports, happy customers account for about a 3% bump in revenue potential in most industries. .

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The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention

Education Services Group

We work within that 80 percent to uncover missed opportunities and lost revenue potential. And if you’re wondering what other traits make up successful CSMs, take a look at our latest white paper, The 10 Simple Traits of an Awesome CSM. That’s where companies like ESG come in to augment your existing team.