NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: The Age of the Anti-Script appeared first on NobelBiz®.

Scripts 52

Scripts SaaS Coaching 52

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 125

Scripts Big data Engineering SaaS 125

JustCall

NOVEMBER 23, 2022

A majority of the successful cold calls depend on a script that is well crafted and ticks all the boxes. There are other instances as well that highlight what not to include in a cold call script. It is essential to have a cold call script that leaves an impressionable impact on the prospect’s mind and lets you close more deals.

Scripts 52

Scripts Real estate Sales Enterprise 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 122

B2B Journey mapping SaaS Upselling 122

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must. The same holds true for our vendors. Customer Success Around the Web.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

CSM Magazine

MARCH 12, 2021

Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: It’s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. There’s also a website builder and Apps Script to create tailored business solutions on top of Google Workspace.

SaaS 52

SaaS Scripts Enterprise Accountability 52

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Automation helps you achieve this by scripting recurring tasks and trigger-based messaging depending on the behavior, lifecycle, or product usage. The post 11 Easy Customer Success Automation to Scale SaaS business!

SaaS 52

SaaS Upselling Education Accountability 52

Comm100

NOVEMBER 11, 2015

As business-owner Josh Weiss recounted for Inc.com , “I’ve had some SaaS companies email me 20-plus times even though I have never indicated any interest. Use a Live Chat Script. Have a script ready for different situations, commit them to memory, and then adjust them as needed. Download the Scripts Now. Bulk sales.

Upselling 81

Upselling Sales Scripts B2C 81

Outsource Consultants

MARCH 18, 2025

They outsourced Tier-1 support to a specialized provider , starting with a small team of trained external agents. These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

AWS Machine Learning

JUNE 4, 2024

Terraform is an IaC tool that allows you to manage AWS resources, software as a service (SaaS) resources, datasets, and more, using declarative configuration. You first create the local Python script named dialogsum-dataset-finetune.py , which is used to download the dataset and save it to disk. Next, you edit the main.tf

Scripts 130

Scripts Accountability Engineering Best practices 130

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. For example, you can have a different playbook script for customers with low satisfaction scores versus those with high satisfaction scores. Limit churn for a lower churn rate.

SaaS 93

SaaS Upselling Best practices Customer retention 93

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. What is their AI track record?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

AWS Machine Learning

FEBRUARY 19, 2024

With this architecture, a software as a service (SaaS) business can break the linearly increasing cost of hosting multiple models and achieve reuse of infrastructure consistent with the multi-tenancy model applied elsewhere in the application stack. For DJL Serving with an MME, we compress the following files in the model.tar.gz

APIs 124

APIs Engineering Scripts Metrics 124

ProProfs Blog

APRIL 17, 2020

In this thorough guide, you’ll come across: Different SaaS customer success metrics. Customer Satisfaction Score (CSAT) has an important place among the SaaS customer success metrics. Customer Lifetime Value (LTV) is one of the exceptionally valuable SaaS customer success metrics when it comes to growing companies.

Metrics 142

Metrics Customer retention SaaS Surveys 142

AWS Machine Learning

MARCH 21, 2023

Instead of hardcoding the custom function into your custom transform step, you pull a script containing the function from CodeCommit, load it, and call the loaded function in your custom transform step. You can also modify the custom scripts in CodeCommit to implement various functions in your Data Wrangler flow.

Scripts 82

Scripts Banking APIs Best practices 82

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. What is their AI track record?

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

JustCall

FEBRUARY 17, 2022

While on calls, the agent has access to call scripts, can take calls notes, give disposition codes as well so that future callers have a context of how to take the campaign forward. A B2B business or SaaS company sales team would benefit from using an Autodialer. What are the types of Sales Dialers available with JustCall?

Sales 104

Sales Abandon rate Real estate voip 104

JivoChat

JUNE 19, 2022

For example, if you own a software as a service (SaaS) company, a video is a useful tool to show your customers how to solve common issues when navigating through your platform. . Write a Script. The video script is fundamental for developing a high-quality explainer video, even if it’s a live stream.

Customer Support 75

Customer Support Scripts Education Surveys 75

AWS Machine Learning

JUNE 5, 2023

The create_peft_config() function in the prepared script run_clm.py Additionally, it provides the correct Hugging Face training container, uploads the provided scripts, and downloads the data from our S3 bucket into the container at the path /opt/ml/input/data. lora_alpha=32, # the alpha parameter for Lora scaling. In the run_clm.py

Scripts 99

Scripts Engineering Healthcare Accountability 99

AWS Machine Learning

AUGUST 3, 2023

For software as a service (SaaS) providers in particular, the ability to train and serve thousands of models efficiently and cost-effectively is crucial for staying competitive in a rapidly evolving market. script containing the training logic: import tarfile import boto3 import os [. argument parsing. ] argument parsing. ]

APIs 97

APIs Scripts SaaS Management 97

AWS Machine Learning

JULY 29, 2022

The scripts outputs an image that includes the color and location of the defects on the anomalous image. Install AWS IoT Greengrass V2: git clone [link] cd edge # be sure to edit the installation script to match your region, also adjust any device names and groups! The following diagram illustrates the solution architecture.

Scripts 92

Scripts SaaS Accountability Engineering 92

Amity

SEPTEMBER 28, 2017

RotaCloud is a UK-based SaaS startup. The health check is a relaxed and flexible process - the team shapes the call around the client’s needs; there’s no box-ticking or script to abide by. After all, SaaS customers can ditch you anytime they want! Background. We have a small team with limited resources.

Accountability 72

Accountability SaaS Scripts Feedback 72

ProProfs Blog

AUGUST 21, 2020

We all have seen how sales professionals are always ready to recite their sales scripts that they have learned by heart over time. As a leading SaaS company, ProProfs has always set the right example by offering courteous and timely support. Empathetic listening is all about hearing the other person rather than imposing your own ideas.

Sales 158

Sales Morale Personalization Scripts 158

Talkdesk

MAY 28, 2019

Improving the Call Center Outsourcing Customer Experience Looking back a decade or so ago, I was a customer service manager at a small SaaS (software as a service) company feeling my way through the contact center. No company that actually cares about their customers would want to put them through such an experience.

outsourcing 70

outsourcing Call Center Customer Experience Best practices 70

ChurnZero

JANUARY 29, 2021

SaaS and Customer Success are two industries where people are eager to collaborate and share their experiences. Plan, but don’t script. And don’t forget the door swings both ways. Although it may sound counterintuitive, don’t be afraid to ask your customers for advice. your customers.

Banking 98

Banking Scripts Morale SaaS 98

Amity

MARCH 15, 2017

SaaS Tattler Issue 101: What's The Best Way to Handle Software Outages? • SaaS Customer Success: Best Practices for Unplanned Outages. “ The irony is that the more passionate and urgent the reaction to your outage is – probably – is an indication of how important your SaaS app is to your customers.”

SaaS 52

SaaS Best practices Scripts Chatbots 52

Kayako

MARCH 9, 2017

In a B2B SaaS company, a big part of your job is educating customers about your products. I was involved in starting and covering the process, testing the data migration script, and the documentation.”. It will ensure you really understand what you’re doing if you’re tasked with explaining it to someone else.

Customer Service 87

Customer Service Engineering Coaching Self service 87

CSM Magazine

MAY 2, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. About Zenarate Zenarate AI Coach is an award-winning enterprise SaaS platform transforming how companies develop top-performing customer-facing teams.

Gamification 52

Gamification Coaching Scripts SaaS 52

Callminer

APRIL 23, 2019

non-SaaS) e-commerce platform, you are still on the hook for ensuring that any related servers you control (be it your database server, PoS system software, credit card processing terminal, utility server or internet application server) are sufficiently secure and compliant.” – Jon C.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

SEPTEMBER 8, 2022

Install the asr-evaluation tool, which makes the wer script available on your command line. When you copy the transcription from the console, you’ll notice a new line character between the words Agent :, Customer :, and the Hindi script. Saa lar Jung). Saa-lar-jung)” in this column. Char Mahina ) should be ??? ?????

Analytics 98

Analytics Scripts SaaS Government 98

Customer Service Life

MAY 20, 2019

Looking back a decade or so ago, I was a customer service manager at a small SaaS (software as a service) company feeling my way through the contact center. This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post.

outsourcing 69

outsourcing Customer Experience Contact Center Best practices 69

Amity

SEPTEMBER 28, 2017

RotaCloud is a UK-based SaaS startup. The health check is a relaxed and flexible process - the team shapes the call around the client’s needs; there’s no box-ticking or script to abide by. After all, SaaS customers can ditch you anytime they want! Background. We have a small team with limited resources.

Accountability 56

Accountability SaaS Scripts Feedback 56

Satrix Solutions

AUGUST 20, 2019

For example, I recently prepared a Sales Win Loss interview report for a large SaaS client after they won a meaningful deal. Because of our deep understanding of this client’s business, the Satrix senior consultant went “off script” to collect information they knew would be valuable to the client.

Sales 68

Sales Consulting Consulting Scripts 68

JivoChat

AUGUST 10, 2023

To make it worth their while, give participants something exciting to win — like a generous gift card or a free one-month subscription to your SaaS tool or subscription box program. wrote a script and filmed a fun and creative video featuring Robert using its power tools to tackle various projects. Easy and effective!

Sales 75

Sales Marketing SaaS Construction 75

AWS Machine Learning

AUGUST 14, 2023

script to preprocess and index the provided demo data. script to fit your needs if you chose to use your own data. Inaam Syed is a Startup Solutions Architect at AWS, with a strong focus on assisting B2B and SaaS startups in scaling and achieving growth. OutputKey=='OpenSearchEndpoint'].OutputValue"

Enterprise 92

Enterprise Scripts Best practices Analytics 92

NobelBiz

MAY 24, 2021

Cloud-based call center software is also called SaaS or Software as a Service (SaaS) in some cases. However, for the majority of SaaS providers, users can choose between monthly or annual payments and move to another product in a very short period of time. Access via Internet, as SaaS.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52

ChurnZero

MARCH 7, 2019

Create and update product demonstration scripts. 2+ years relevant experience in SaaS, B2B in a Sales Engineering position, or related role with proven technical skills. SaaS/Cloud experience strongly preferred. Enable Sales team with training programs and tools. Build and maintain demonstration environments.

Engineering 8

Engineering Sales SaaS APIs 8