SaaS Self service Virtual Agent 
Cisco - Contact Center
AUGUST 3, 2020
This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.
SmartAction
FEBRUARY 11, 2020
Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. As the global intelligent virtual agent market is expected to reach $11.3b SmartAction’s 2019 Momentum Highlights. Customer Quotes. About SmartAction.
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3CLogic
AUGUST 18, 2020
However, all software services, upgrades, and CRM integrations become the responsibility of the SaaS provider which often means less custom development and quicker access to the latest features. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when.
DMG Consulting
MARCH 8, 2019
The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% 125/seat/month takes into consideration implementation, professional services and add-ons like WFO.). Adoption Rate for the CBCCI Segment.
TechSee
MARCH 11, 2024
Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. What managed services are looking for? Deploying AI to automate customer experiences differs greatly from deploying other SaaS solutions.
Netomi
OCTOBER 25, 2021
According to one review , this feature makes an impact: “the built-in intelligent routing ensures appropriate customer-to-agent fit and automates ticketing queues to reduce resolution time 2. Leveraging the Zendesk platform, you will never lose a request as each ticket, regardless of channel, is entered into a queue for agents to pick up. .
TechSee
MARCH 11, 2024
Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. What managed services are looking for? Deploying AI to automate customer experiences differs greatly from deploying other SaaS solutions.
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