Amity

JULY 22, 2016

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

ClearAction

MAY 29, 2016

Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

RapportBoost

NOVEMBER 5, 2018

– Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov.

Sales 40

Sales Contact Center Average Handle Time B2B 40

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn.

Education 52

Education Upselling SaaS Consulting 52

Amity

SEPTEMBER 16, 2014

From his early days at a few Toronto based startups including Workbrain, Infor, and Rypple to his senior role at Salesforce, looking through a particular lens derived from music, theatre and behavioral psychology, Venk has developed deep insights into the strategic value of Customer Success.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

ClientSuccess

AUGUST 14, 2018

We shouldn’t let the fear of making mistakes hinder our ability to deliver strategic value for the relationship. Ultimate Guide to SaaS Customer Success Metrics. At the end of the day, it’s our job to take control of every interaction we have with our clients regardless of who else from the company may be involved.

Best practices 42

Best practices Strategic Value Sales SaaS 42

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. Top-8-SaaS-Account-Management-Best-Practices Download. and ensure these are agreed upon internally and tracked separately. #2 2 Focus on Customer Success.

Best practices 10

Best practices SaaS Accountability Management 10

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. Risk; Identify risk early for churn, down-sell, and onboarding.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

SmartKarrot

NOVEMBER 8, 2022

Director, Customer Success – SaaS Location: Remote, United States Organization: Movista As a Sr. Director of Customer Success, you will Establish and adhere to best practices in SaaS Customer Success. Apply here: [link]. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Integrity Solutions

MAY 24, 2023

This ramp-up time can vary depending on industry and the complexity of the sale, but as an example, at an SaaS company it can take between 12 and 18 months before the company breaks even on the new sales hire. Profitability finally comes around month 21. They’re sizing up your salespeople and wanting to know: Are they credible?

Sales 52

Sales Coaching Accountability Personalization 52