CSM Practice

JANUARY 1, 2017

Recently, many companies are moving from on-premise to SaaS. Today, we will explore the differences between customer success program for SaaS vs. On-premise products. Irit Eizips: Today we’re going to compare on-premise and SaaS customer success programs. In the SaaS case, they’re “renting” your solution.

SaaS 58

SaaS Metrics Accountability Best practices 58

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Education Services Group

MAY 13, 2020

Here are some of the key takeaways from our webinar. As the prominence of CS grew, and as more and more companies made the transition into the SaaS world, this role of trusted advisor emerged from these two very different sides of the business. The evolution of CSMS: A tale of two backgrounds.

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SaaS Customer advocacy Sales Technical Support 52

NobelBiz

MAY 25, 2023

Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition. In addition to their past performance, inquire about the vendor’s ongoing support services. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

ClientSuccess

OCTOBER 2, 2019

Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. In the SaaS model, how companies interact with customers has changed along with the nature of doing business. Webinar: When to Invest, Specialize, and Scale Customer Success.

Accountability 47

Accountability Management Upselling SaaS 47

CustomerSuccessBox

JANUARY 18, 2022

There are many analytics and CS tools to help SaaS-based enterprises analyze customer end-user usage behavior. From this list, you can have your customer success or technical support team create an article that addresses these questions. We recommend that you send these letters 40-70 days before the actual update. Wrapping Up.

Self service 52

Self service Enterprise Analytics Technical Support 52

SmartKarrot

FEBRUARY 15, 2022

Success in SaaS is not as easy as it seems. Webinars are an important component of customer education. How to Use Webinars to Supercharge SaaS Customer Success? . People successfully use webinars to attract viewers and use them to become customers. The understanding of the technical setup might be difficult.

SaaS 10

SaaS Education Upselling Technical Support 10

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Participate in webinars as a subject matter expert as needed. Apply here: [link].

Education 19

Education Revenue potential Technical Support Accountability 19

Interaction Metrics

APRIL 10, 2025

If you’re looking for customer satisfaction survey examples, consider how retailers ask about store cleanliness or how SaaS platforms check in on feature usability. Technical Support Feedback Surveys Technical issues can be complicated. Keeping a finger on the pulse of subscribers helps you reduce churn.

Surveys 48

Surveys Feedback Metrics Healthcare 48

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak. Cynthia Del Pozo. Dione Hedgpeth.

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Chief Customer Officer Customer centricity Contact Center Technical Support 64