ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. The post Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead appeared first on ChurnZero.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager? Time management.

Management 97

Management Upselling Coaching Best practices 97

CustomerSuccessBox

MARCH 10, 2022

To start with, a customer success representative role is initially given and later on with 5 years of experience, one gets eligible for the client service manager role. Over the experience, one must have gained strong problem-solving, creative thinking, and time management skills with a leadership role.

Management 52

Management Upselling B2B Sales 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Andrew Mcfarland

SEPTEMBER 23, 2022

However, you must understand SaaS to excel at this position. They may also upsell existing customers. A business development manager is a visionary who makes things happen. Darren Dallas, the Wizard of Possibility, is an example of a business development manager. Their responsibilities may overlap, though.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

SmartKarrot

APRIL 21, 2021

The more you wish your customer base to grow, the higher you need to zoom in to productivity and time management. As a Customer Success Manager , you constantly juggle between relationship building, onboarding, upselling and strive to take the customer satisfaction score a notch up. Table of Contents.

Time management 10

Time management Management Chief Customer Officer Upselling 10

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Since we know an account manager is a vital role, how relevant and important is the role in 2023?

Accountability 10

Accountability Management SaaS Upselling 10