CSM Magazine

JANUARY 3, 2025

AI-driven tools improve efficiency, accuracy, and scalability, enabling companies to handle multilingual interactions seamlessly. This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. The differences between SaaS and B2C companies. 2: Payment structure SaaS is paid on a recurring basis. But most SaaS organizations still have the luxury of long-term (2+ year) contracts.

SaaS 52

SaaS B2B B2C Healthcare 52

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. Limiting storage space. Limiting customer support.

SaaS 118

SaaS Best practices Sales Marketing 118

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 109

Best practices SaaS Journey mapping B2C 109

ProProfs Blog

AUGUST 6, 2021

Employee engagement software are tools that help organizations to increase employee engagement. Such tools help companies to collect employee data and understand overall employee satisfaction in the organization. . Most of these tools come with the option to collect employee feedback via surveys or questionnaires. .

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ShepHyken

OCTOBER 28, 2016

Not good news for companies that lack an omni-channel customer service tool , a highly-trained team, and efficient processes. It’s also crucial to make sure that you find a partner with the tools and guidance that can help your customer service agents be more efficient, better prepared, and more serviceable.

SaaS 333

SaaS Customer Service Contact Center Customer Experience 333

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Proactively Optimizing SaaS Onboarding.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. First, we’ll discuss what customer loyalty is.

B2B 114

B2B SaaS B2C Upselling 114

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

SaaS 117

SaaS Journey mapping Upselling Best practices 117

ProProfs Blog

APRIL 3, 2020

Online Survey Software- A Magic Tool? A survey tool is a software application that allows you to collect feedback from a sample audience. All such amazing features make this tool nothing short of magic. An online survey tool can help you create and share surveys in a matter of minutes. What is the pricing like?

Surveys 139

Surveys Feedback SaaS Marketing 139

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

SaaS 103

SaaS Upselling Metrics Journey mapping 103

AWS Machine Learning

FEBRUARY 10, 2025

Its software-as-a-service (SaaS) solution empowers leading banks and lenders with deep customer insights and AI-driven decision-making capabilities. This strategy equipped us to align each task with the most suitable foundation model (FM) and tools. Tools Tools extend agent capabilities beyond the FM.

Chief Customer Officer 100

Chief Customer Officer Banking SaaS Engineering 100

ShepHyken

FEBRUARY 18, 2020

Technology can be a powerful tool in creating change, but it is not a solution by itself. About: Claire Sporton is the Senior Vice President of Customer Experience Innovation at Confirmit , a leading SaaS vendor for multi-channel customer experience, employee engagement and market research solutions.

Big data 318

Big data SaaS Employee engagement Customer Experience 318

CSM Magazine

JANUARY 31, 2025

SuperOps is now taking its proven expertise in Managed Service Provider (MSP) technology into the broader IT market with the launch of its revolutionary Endpoint Management tool. Designed to supercharge IT team productivity, the tool enables IT teams to achieve more with fewer resources.

Marketing 52

Marketing SaaS Enterprise Finance 52

JustCall

NOVEMBER 24, 2022

SaaS Labs has been selected as a Technology Fast 500 winner for 2022 by Deloitte, debuting at #28 on the list of Bay Area’s top 101 and #151 on the National ranking. I believe that the wave of innovation at SaaS Labs has given rise to a new breed of sales and support agents, preparing us to break more boundaries like this in the years ahead.”

SaaS 98

SaaS Technology Telecommunications Coaching 98

ChurnZero

NOVEMBER 9, 2021

Keep reading for our tips on how to improve customer experience at your SaaS company. The onboarding process is the first impression that your SaaS company makes on the customer after they’ve paid for your service. They should be able to intuitively find the tools they need for whatever they want to accomplish with your product.

SaaS 97

SaaS Customer Experience Surveys Customer retention 97

AWS Machine Learning

JULY 6, 2023

Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. In this post, we cover the benefits for SaaS platforms to integrate with SageMaker, the range of possible integrations, and the process for developing these integrations.

SaaS 100

SaaS Accountability APIs Engineering 100

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

CRM 117

CRM Upselling SaaS Chatbots 117

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures. Five Tools to Help with Contract Renewal Automation. What Is Contract Renewal?

Customer retention 100

Customer retention SaaS Best practices Upselling 100

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. But with effective customer success, it’s possible to attain those extra gains from the SaaS revenue model. Stay tuned and read on to incur extra SaaS revenue.

SaaS 98

SaaS Benchmark Upselling Metrics 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 88

B2B SaaS Education Brand ambassadors 88

Totango

DECEMBER 29, 2021

A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market. Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. In the process, we’ll show you how technology can help you design a product roadmap geared toward your customers’ needs.

Customer centricity 104

Customer centricity SaaS Upselling Metrics 104

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) tools: Lessonly.

Enterprise 110

Enterprise Customer Support SaaS Sales 110

ChurnZero

JULY 8, 2022

Cut to 2022, and the idea that a SaaS company could secure venture funding without investors digging deep into retention metrics seems comical, if not reckless. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business. NRR matters to SaaS executives and investors.

SaaS 98

SaaS Metrics Customer retention Upselling 98

Nicereply

NOVEMBER 16, 2022

As a support manager, you probably work daily with a bundle of online tools. Every professional has a set of tools they rely on to work better and accomplish their goals more efficiently. As experts in their craft, they know which tool to use in a given situation, based on the business need or specific task at hand.

Management 98

Management Analytics Feedback Surveys 98

AWS Machine Learning

NOVEMBER 7, 2024

In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business (LOBs). Finally, you can build your own evaluation pipelines and use tools such as fmeval.

Enterprise 112

Enterprise APIs Government Accountability 112

ShepHyken

MAY 11, 2018

Customer Service as a self-support tool: A smart customer looks at convenient and easy ways to learn and troubleshoot. To kill two birds with a single bullet, you can opt to create such videos, not only as support tools but also to drive your marketing and brand equity to decimate the competition.

Customer Service 268

Customer Service B2B Customer centricity SaaS 268

CSM Magazine

MARCH 19, 2025

With advancements in machine learning, businesses can now leverage AI translation tools to offer real-time, high-quality multilingual customer support at a fraction of the cost. As AI technology continues to evolve, its clear that AI translation will soon become a standard tool for businesses worldwide.

Customer Support 59

Customer Support SaaS Engineering Chatbots 59

ShepHyken

FEBRUARY 26, 2021

There are multiple tools and data in the market that make it easier to get customer data. Jyothi Tulasi is tech-savvy and proficient in technical SEO optimization for various SaaS products. Having a tailored approach is necessary to ensure that customers and brands are aligned with respect to their needs and demands.

Marketing 318

Marketing Journey mapping Advertising Upselling 318

Kayako

DECEMBER 30, 2024

In the competitive landscape of Software as a Service (SaaS), AI customer experience has become a game-changer. As businesses strive to enhance their offerings, AI-powered SaaS customer experience solutions are transforming how companies interact with their customers, making it easier to address their needs and preferences.

SaaS 62

SaaS Customer Experience Chatbots Feedback 62

AWS Machine Learning

OCTOBER 10, 2024

These partner solutions include options for software, software as a service (SaaS) applications, managed solutions or custom implementations based on your needs. If you prefer to build your own solution, AWS offers AI tools and services to help you develop an AI-based computer vision inspection solution.

SaaS 93

SaaS Management Sales Marketing 93

ChurnZero

JUNE 17, 2022

Ask yourself if the customer is using the tool in the way they intended when they purchased it? Is your customer using the tool in the way they intended to when they purchased it? We’ve got technical implementation; we’ve got our tool and workflow configuration; we’ve got our training and go-live.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 1, 2022

When I was a CMO of a company, I had all these incredible tools to manage my prospects. That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. The post What it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang appeared first on ChurnZero.

SaaS 98

SaaS Marketing B2C Metrics 98

TeleDirect

APRIL 30, 2025

In such situations, a 24/7 call center becomes not only a tool for continuity but a lifeline for customer reassurance. Case Study: How Call Centers Saved a Brand During a Data Breach A SaaS company suffered a data breach affecting 40,000 users. Twilio, AWS Connect) Remote agent capabilities for continuity 9. Which messages worked?

Call Center 62

Call Center Management Scripts Healthcare 62

AWS Machine Learning

JANUARY 31, 2025

However, the increasing complexity and volume of cases necessitate advanced tools to assist pathologists in making faster, more accurate diagnoses. This powerful FM, with its comprehensive training on over 500,000 histopathology slides, represents a valuable tool for organizations looking to enhance their digital pathology workflows.

Healthcare 105

Healthcare Scripts Benchmark SaaS 105

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. You can invoke Lambda functions from over 200 AWS services and software-as-a-service (SaaS) applications.

Engineering 110

Engineering APIs Sales Enterprise 110

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies?

SaaS 126

SaaS Customer retention Sales Marketing 126