CCNG

NOVEMBER 9, 2021

So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit. If you’d like to learn more you can watch the video. There is little sense for companies to host these business critical applications themselves, for reasons we don’t need to recount here. And then there’s AI.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Nicereply

NOVEMBER 21, 2022

Considering that the SaaS industry is a competitive one, customer retention is crucial. Why is Customer Retention Critical for SaaS? However, it’s important, especially for SaaS businesses, to focus on retaining more customers rather than constantly acquiring new customers. Customer churn is inevitable. How to Calculate CRR?

Customer retention 98

Customer retention SaaS Upselling Analytics 98

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Best practices Customer Support 83

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. SaaS Renewal Best Practices.

Best practices 82

Best practices SaaS Customer retention Upselling 82

ChurnZero

NOVEMBER 18, 2021

But in the SaaS world – where users rely on technology to make their life easier – if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Then, make it manageable.

Education 98

Education SaaS Real estate Self service 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 88

B2B SaaS Education Brand ambassadors 88

CustomerSuccessBox

MARCH 11, 2019

We recorded a video with our Founder & CEO, Puneet Kataria to discuss the same. ? ? ?. However, there are 4 important customer onboarding metrics that every SaaS company should measure. The post 4 customer onboarding metrics that SaaS companies should measure! Time to Value.

Metrics 88

Metrics SaaS Marketing Sales 88

Amity

DECEMBER 9, 2016

In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients. A video posted by Rover (@roverdotcom) on Oct 14, 2016 at 2:37pm PDT. Here’s the comparison: Control.

Marketing 109

Marketing SaaS Sales Surveys 109

JivoChat

JUNE 19, 2022

Explainer videos can be a useful tool when you communicate with your customers. But, to do that, it’s important to know how to create high-quality videos, which were well developed and edited. What is an Explainer Video. What is an Explainer Video. Types of Explainer Videos. Animated Explainer Video.

Customer Support 75

Customer Support Scripts Education Surveys 75

CSM Magazine

JANUARY 28, 2025

Onboarding Training Welcome new customers with informative guides, video tutorials , and walk-throughs to help them get started smoothly. For example, a SaaS company might offer an in-app tutorial detailing their platform’s key features. Here’s how businesses typically implement education initiatives: 1.

Education 52

Education Upselling SaaS Self service 52

Help Scout

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. Across all of their content, whether video or written, Ahrefs prominently features screenshots from their product.

SaaS 80

SaaS Marketing Sales 80

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

SaaS 71

SaaS CRM Advertising Analytics 71

CSM Practice

MAY 13, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. SaaS businesses must also be prepared to make quick changes to their offering in favor of customer needs as we navigate these uncertain times. 3. Adjust Your Metrics and KPIs.

Best practices 128

Best practices SaaS Customer centricity Finance 128

ChurnZero

JUNE 17, 2022

But some of the most common metrics you want to track include CSM engagement (meetings, emails), support tickets (volume, frequency, topics), and resources (engagement with help guides, courses, videos, etc.). For more tips on how to step up your onboarding experience, check out our guide, “ How to crush SaaS customer onboarding.”

Metrics 98

Metrics SaaS Surveys Self service 98

ClientSuccess

MARCH 23, 2021

For most CSMs – and SaaS organizations in general – the work from home era is officially here, and has been for a while. Video conferencing with customers. It’s interesting to think that just a year ago video conferencing was much less common, even in meetings with external clients or remote employees.

SaaS 65

SaaS Personalization Accountability Sales 65

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies?

SaaS 126

SaaS Customer retention Sales Marketing 126

ClientSuccess

MAY 8, 2020

Dear SaaS CEO’s, Now, more than ever, is the time to double-down on your customers AND customer success within your company. . I’m one of you because I’m a fellow SaaS CEO. If you’re a SaaS CEO in an ideal industry such as video conferencing, collaboration, health-tech, ed-tech, etc., Let’s think this through.

SaaS 83

SaaS Engineering Sales Accountability 83

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 65

SaaS Calibration Enterprise Customer retention 65

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Video content and ads.

B2B 122

B2B Journey mapping SaaS Upselling 122

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Demonstration videos. Video chat. Social media posts. Website visits.

SaaS 113

SaaS Journey mapping B2B Upselling 113

TechSee

FEBRUARY 5, 2019

SaaS suppliers must therefore evolve their customer-facing solutions, demonstrate greater value and delivering bigger wins for less. Collaborative video calls between CS personnel and end users enable faster resolution, significant truck roll reduction and improved NPS across the board. Three key drivers are at the core of this.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

ShepHyken

NOVEMBER 25, 2022

Using satisfaction ratings, session duration, and most frequently used channels, you can organize customers into preferred communication methods; phone calls, emails, chat, or video calls. . She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods.

Customer Service 209

Customer Service B2C B2B SaaS 209

ShepHyken

SEPTEMBER 4, 2023

Check Out These 5 Strategies to Fix It by The Drum (The Drum) In this article, Depositphotos, one of the world’s leading platforms for stock images, videos and music, explains key principles behind customer retention and share some tried-and-true ideas on how to improve your customer retention rate (CRR) using visuals.

Customer Service 176

Customer Service Customer retention SaaS Best practices 176

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Understanding of the unique challenges and opportunities associated with SaaS companies.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CSM Magazine

NOVEMBER 27, 2024

This includes FAQs, how-to guides, video tutorials, and community forums – these all add layers of support that allow users to find answers on their own. This approach can be particularly useful in complex industries like SaaS or online consulting services, where customers might need detailed guidance.

Customer Service 52

Customer Service Self service Metrics Chatbots 52

CustomerSuccessBox

MARCH 18, 2020

Video calls : We live in the age of Zoom , Google Hangouts and Webex. So you have no excuses for not doing a video call with your customers. Make sure all your meetings, business reviews are via video so that you are virtually present in the room and that makes a great substitute for not being able to travel.

Management 115

Management SaaS Upselling Accountability 115

CSM Magazine

MARCH 28, 2025

For example, a mid-size European SaaS firm pilot-tested Solana-based smart contracts for SLA validation and was able to decrease the amount of work needed to be done manually by 60%. Along with trading, OKX offers training materials like tutorial videos and aides that explain blockchain terminology and other intricate concepts.

Customer Service 52

Customer Service Education CRM Healthcare 52

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s. Well, 48% of companies have a one-year contract with a SaaS application on average.

SaaS 52

SaaS Management Transportation Analytics 52

CustomerSuccessBox

MARCH 23, 2022

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. Typically in SaaS, there are two major portions of the customer journey. High Touch Post Onboarding.

SaaS 52

SaaS Education Accountability Enterprise 52

JustCall

MAY 26, 2022

We will be training you, providing you a lot of material (videos & docs) to understand our product, our sales process and operations. We are looking for folks who have atleast some exposure to SaaS & Sales. ‍ Training. Experience. Sweet spot for us would be 6 months to 1.5 years of experience.

Sales 98

Sales SaaS Accountability CRM 98

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Steli Efti is also known for his video shorts that cover a vast amount of topics in sales, ranging from cold calling strategies to tips on how to get more referrals. … Coach to SaaS founders, Chief instigator at DanMartell.com.

Sales 129

Sales SaaS CRM B2B 129

CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. Any aspiring SaaS startup must develop a solid marketing strategy.

SaaS 52

SaaS B2B Marketing Sales 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

Nicereply

OCTOBER 16, 2024

For example, if you’re a SaaS company, you wouldn’t be able to offer a freebie product with each purchase. Encourage customers to share photos, videos, or stories of them using your products and feature this content on your website and social media channels. To do this, start a customer loyalty program. Just think about it.

Education 52

Education Entertainment Feedback Chatbots 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Video tutorials and transcripts. Video tutorials: Vidyard. Video transcripts: Trint. Video Tutorials: Vidyard. Video Transcripts: Trint. Customer support platforms.

Enterprise 110

Enterprise Customer Support SaaS Sales 110