Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot’s blog covers every subject that a SaaS business could ever be concerned about. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks.

Customer Service 82

Customer Service Coaching Education Best practices 82

Uniphore

JANUARY 4, 2022

White Papers. He brings expertise in both services (applications, infrastructure, and process) and products (SaaS/ BPaaS/PaaS) Ritesh was most recently with Tech Mahindra where he spent the last five years as the president of a $1.4 Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Fonolo

MARCH 27, 2018

The move to SaaS pricing and cloud deployment has made a lot of the processes obsolete – specifically those that made their business model viable. Is there still room for the traditional channel partner in a world dominated by cloud deployment, SaaS-pricing (or consumption pricing)? Watch this segment to hear what the panel thinks.

Call Center 59

Call Center SaaS Contact Center Metrics 59

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

Amity

OCTOBER 10, 2016

Every SaaS company sets their own benchmarks tied to activities they deem important to customer health in an attempt to keep customers engaged and happy—and ultimately reduce churn. SaaS companies set customer health scores that typically include: User Activity: login stats, system usage. Health scores. here's how they work.

Management 64

Management SaaS Benchmark Accountability 64

Fonolo

JUNE 7, 2018

They followed up in April with an acquisition of Mattersight which provides SaaS-based enterprise behavioral analytics software. White Paper: The Secret Sauce for Increasing Customer Happiness. NICE Acquires Mattersight. NICE made a major move in the call center space in 2016 by buying InContact. 8×8 Acquires MarianaIQ.

Call Center 79

Call Center Analytics APIs SaaS 79

Amity

OCTOBER 5, 2015

Every SaaS company sets their own benchmarks tied to activities they deem important to customer health in an attempt to keep customers engaged and happy—and ultimately reduce churn. SaaS companies set customer health scores that typically include: User Activity : login stats, system usage. Here’s how health scores work.

Management 61

Management SaaS Benchmark Accountability 61

Amity

JUNE 24, 2016

The fast growing recognition of Customer Success is a survival tactic for most SaaS companies today. For example, money spent on marketing progr ams results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which in turn can be used to generate more leads.

SaaS 71

SaaS Customer centricity Metrics Marketing 71

Callminer

APRIL 23, 2019

non-SaaS) e-commerce platform, you are still on the hook for ensuring that any related servers you control (be it your database server, PoS system software, credit card processing terminal, utility server or internet application server) are sufficiently secure and compliant.” – Jon C. “In

Best practices 159

Best practices Call Center Banking Contact Center 159

Amity

NOVEMBER 13, 2014

The fast growing recognition of Customer Success is a survival tactic for most SaaS companies today. For example, money spent on marketing programs results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which can then in turn be used to generate more leads.

SaaS 48

SaaS Customer centricity Metrics Marketing 48

Education Services Group

MAY 11, 2018

If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. An idea illustrated in practice by SaaS Capital, which has found that businesses prioritizing Customer Success can see a 40 percent increase in revenue and 50 percent faster growth. The 80/20 rule: be a victor not a victim.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Webinars, blogs, white papers, e-books, etc., Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale.

Education 52

Education Customer retention Sales B2B 52

JivoChat

AUGUST 9, 2021

Or, if you’re a SaaS/B2B brand, you might try something like Evernote does here: Source. For SaaS companies, you might make it easy for customers to change plans–for example, allowing them to downgrade their plan instead of canceling.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

Or, if you’re a SaaS/B2B brand, you might try something like Evernote does here: Source. For SaaS companies, you might make it easy for customers to change plans–for example, allowing them to downgrade their plan instead of canceling.

Personalization 52

Personalization Customer Service B2B SaaS 52

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper In our work with more than one hundred organizations over the past five years, we have observed that ineffective customer onboarding (onboarding) is a principal cause of customer disenchantment that can precipitate significant and unnecessary customer churn.

Education 62

Education B2B Sales Surveys 62

JivoChat

JUNE 1, 2021

Even if you sell SaaS, you can use software like G2 or Capterra to display user reviews and increase your social proof to make the most of this touchpoint. Your content inventory could include some of the following: Documents (such as privacy policies and white papers). The best-selling products tend to have the most reviews.

CRM 52

CRM Advertising Chatbots Surveys 52

SmartKarrot

JUNE 11, 2020

Having done that, you can create e-books, editorials, white papers and blog posts that zero in on about outlining specific issues that your potential prospects are facing at the moment. This company strives to offer analytics solutions for SaaS companies and brought out a podcast by the name of Ramp. Love and Light!

SaaS 11

SaaS Wireless Education Analytics 11

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Over 20 years, she has led the market, products, and CX initiatives in the SaaS niche. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

Integrity Solutions

MAY 24, 2023

This ramp-up time can vary depending on industry and the complexity of the sale, but as an example, at an SaaS company it can take between 12 and 18 months before the company breaks even on the new sales hire. Profitability finally comes around month 21.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

JANUARY 7, 2022

Accumulate case studies and white papers (B2B) . In 2022, we will see most B2B SaaS organizations using CIP to utilize customer intelligence in their business effectively. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

B2B 10

B2B SaaS Feedback Customer centricity 10

SmartKarrot

APRIL 22, 2022

B2B consumers, especially when dealing with SaaS products, have a lot of questions about the product/service. You can have inbound content such as informative blogs, e-books, white papers, etc. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Customer retention 10

Customer retention B2B Banking Finance 10

SmartKarrot

APRIL 27, 2021

Aside from being a reservoir of help center articles, it also caters to user forums, white papers, video tutorials, glossaries, and how-to blogs. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Self service 10

Self service Education SaaS Customer Service 10

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. Usually, but not always, this is repaid in faith, hard work, and an improved attribute.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

FEBRUARY 19, 2020

For example, a SaaS provider might have a high-spending customer with a large team who gets billed annually. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ Your Business Partners.

B2C 64

B2C B2B Advertising Accountability 64

Fonolo

JANUARY 22, 2020

It’s packed full of breakout sessions with contact center experts and interesting SAAS vendors; this is a must for any serious contact center professional. This white paper explores key areas that are sure to shake up the industry. NECCF Annual Conference & Expo , Massachusetts. Date of Event: June 9, 2020.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Comm100

FEBRUARY 19, 2020

For example, a SaaS provider might have a high-spending customer with a large team who gets billed annually. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ Your Business Partners.

B2C 40

B2C B2B Advertising Accountability 40

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. Some knowledge base software may be free with other Software as a Service (SaaS) subscriptions or systems that you use. Although adding a SaaS solution would mean an added monthly fee, it may save time and provide better customer experiences. How-to instructions. Infographics.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

Amity

SEPTEMBER 15, 2016

Doing so generates ideas to make changing to your SaaS software less traumatic for customers and prepares you to overcome objections in the sales process. “Building Market-Focused Organizations,” (Gemini Consulting White Paper, 1992). It’s best to state exactly how much faster, easier, more accurate, etc.

SaaS 74

SaaS Metrics Marketing Sales 74

Amity

APRIL 3, 2014

Doing so generates ideas to make changing to your SaaS software less traumatic for customers and prepares you to overcome objections in the sales process. Building Market-Focused Organizations,” (Gemini Consulting White Paper, 1992). It’s best to state exactly how much faster, easier, more accurate, etc. 1] Lanning, M.

SaaS 48

SaaS Marketing Metrics Sales 48