ConvergeOne

JULY 27, 2021

SaaS accounts zombie. Let ConvergeOne help build out your security controls in your cloud environment or leverage our Cloud Strategy Workshop to ensure success in your cloud journey. Users bypassing enterprise IAM accounts. What Can We Do to Alleviate the Issue?

Management 105

Management Government SaaS Accountability 105

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers.

Engineering 129

Engineering Best practices APIs Government 129

AWS Machine Learning

JANUARY 24, 2025

RAG data store The Retrieval Augmented Generation (RAG) data store delivers up-to-date, precise, and access-controlled knowledge from various data sources such as data warehouses, databases, and other software as a service (SaaS) applications through data connectors. About the Authors Syed Jaffry is a Principal Solutions Architect with AWS.

APIs 100

APIs Scripts Best practices Management 100

ChurnZero

MARCH 3, 2021

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . Did you know that 92% of SaaS companies fail within 3 years due to poor product-market fit, lack of cash flow, and/or overall mismanagement?

SaaS 80

SaaS Feedback Sales Customer Experience 80

ChurnZero

SEPTEMBER 8, 2021

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off.

Personalization 95

Personalization SaaS Upselling B2B 95

ChurnZero

OCTOBER 31, 2023

He was tasked with getting a SaaS implementation that was eight months behind back on schedule. The 11 stumbling blocks of SaaS implementations This might sound like a heck of a way to start a new job, yet its also not uncommon, particularly among startups. The customer was understandably unhappy.

SaaS 52

SaaS Sales Metrics Benchmark 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

APRIL 8, 2022

Our mantra —speak simply, be real, and challenge the audience — is infused throughout our program of hyper-workshops, panel discussions, keynote addresses, and breakout sessions. Customer Success is a growing SaaS community. It’s a sales-free safe space. Sessions are built on industry expertise, not product plugs. And so much more.

SaaS 98

SaaS Sales Personalization 98

Lumoa

APRIL 17, 2018

Customer feedback in adjusting services How can customer feedback help SaaS startups? Customer feedback was brought up at service design workshops as well as board meetings. They rewrote the templates that customer service team had been using using and provided extra coaching on better customer experience.

Feedback 110

Feedback Healthcare SaaS Coaching 110

ConvergeOne

AUGUST 17, 2021

This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Get Started ON YOUR PATH TO MODERNIZATION with a Cloud Strategy Workshop. Modernization: The concept isn’t new, but the form factor may be.

Finance 81

Finance SaaS Contact Center Technology 81

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Assign mentors to staff members to assist with on-the-job training.

Best practices 102

Best practices Benchmark Education Surveys 102

AWS Machine Learning

OCTOBER 5, 2023

At Uber, he focused on optimizing the public transit network with on-demand SaaS products and shared rides. He has published over 20 peer-reviewed papers in top venues, including ICLR, ICML, AISTATS, and KDD, with the service of organizing workshop and presenting tutorials in the area of time series and LLM training.

Scripts 118

Scripts Big data Engineering SaaS 118

CustomerSuccessBox

FEBRUARY 27, 2019

A well structured customer success organization is necessary for any SaaS company to achieve massive growth. Most SaaS businesses have well defined product, engineering, marketing and sales teams. It requires time and resources like training, conducting workshops, etc. With this a company can achieve short term growth.

Upselling 65

Upselling Chief Customer Officer SaaS Sales 65

CSM Practice

AUGUST 7, 2020

Click here to access how CSM Practice conducts playbooks workshops. . At CSM Practice we accelerate SaaS companies profitable growth through customer retention and expansion selling strategies. . We hope to see you again at our next session. For your convenience, click here to register for all upcoming sessions.

Journey mapping 81

Journey mapping Morale SaaS Education 81

AWS Machine Learning

OCTOBER 6, 2022

Almost the entirety of the Informed SaaS service is hosted and enabled by AWS services. You can also try out intelligent document processing workshops. He is leading the transformation of the InformedIQ SaaS into a full Serverless Microservice architecture leveraging AWS Cloud, DevOps and Data Oriented Programming.

APIs 83

APIs Banking SaaS Engineering 83

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Churnopedia – SaaS Metrics. Last year TSIA responded to over 3,000 inquiries from members. Wondering what is top of mind for companies when it comes to Customer Success? Improve Customer Experience.

Best practices 78

Best practices Upselling SaaS Analytics 78

ConvergeOne

JULY 27, 2021

Let ConvergeOne help build out your security controls in your cloud environment or leverage our Cloud Strategy Workshop to ensure success in your cloud journey. There are many third-party solutions that can be integrated into any public cloud to help with these issues, which are more relevant than ever today.

Management 52

Management Government SaaS Accountability 52

ChurnZero

SEPTEMBER 8, 2021

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off.

Personalization 52

Personalization SaaS Upselling B2B 52

ChurnZero

SEPTEMBER 6, 2024

Whether you’re in the restaurant business or the SaaS industry, this guided, directional approach will always lead to the most optimal outcome for your customers, as long as you know where the best value is. While it can be hard to choose what to eat, their customer-facing staff will help, explains Stephanie in this video clip. The lesson?

Coaching 52

Coaching Upselling SaaS Sales 52

Nicereply

NOVEMBER 23, 2023

.” – Derek Williams “It’s customers that made Dell great in the first place, and if we’re smart enough and quick enough to listen to customer needs, we’ll succeed.” – Michael Dell B2B SaaS Specific A few of our favorites “In the SaaS world, monthly recurring revenue is the king.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Netomi

JANUARY 5, 2022

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. As such, it is no surprise that many SaaS companies offer train-the-trainer programs for their customers during the onboarding process.

Education 67

Education SaaS Feedback Accountability 67

ChurnZero

APRIL 8, 2022

Our mantra speak simply, be real, and challenge the audience is infused throughout our program of hyper-workshops, panel discussions, keynote addresses, and breakout sessions. Customer Success is a growing SaaS community. Its a sales-free safe space. Sessions are built on industry expertise, not product plugs. And so much more.

SaaS 52

SaaS Sales Personalization 52

C Space

JULY 15, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

SaaS 52

SaaS Education Consulting Consulting 52

ChurnZero

OCTOBER 15, 2021

Customer Success gradually, then suddenly, became essential to SaaS companies. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team.

Benchmark 97

Benchmark Metrics Chief Customer Officer SaaS 97

CSM Practice

SEPTEMBER 15, 2019

Through this, you can identify other business problems that your service or SaaS can solve for them. 3) Workshops. For key accounts, consider offering free on-site workshops to engage in more in-depth strategy discussions and continuously develop a trusted advisory rapport with your decision makers.

Accountability 45

Accountability Consulting Consulting Upselling 45

Satrix Solutions

JANUARY 2, 2019

In addition to hearing from thought leaders, visionaries, and practitioners, you will learn how you and your company can increase customer success through interactive workshops, open forums, and roundtable discussions. You might also find yourself shaking hands with a SaaS founder, venture capitalist, or senior customer success leader.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. The level 2 workshop takes the concepts, practices and frameworks learned in Level 1 and applies them to specific roles and responsibilities within Customer Success. But how can you begin to shine in Customer Success ?

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

CSM Magazine

FEBRUARY 8, 2022

With the ability to scale up to 100,000 participants, support multi-format events such as webinars, hybrid conferences, trade shows, workshops, Airmeet is building an all-year-round engagement suite that will extend into virtual reality and metaverse to deliver a highly immersive experience.

Education 52

Education Government SaaS Customer centricity 52

CSM Practice

AUGUST 7, 2020

Click here to access how CSM Practice conducts playbooks workshops. . At CSM Practice we accelerate SaaS companies profitable growth through customer retention and expansion selling strategies. . We hope to see you again at our next session. For your convenience, click here to register for all upcoming sessions.

Journey mapping 52

Journey mapping Morale SaaS Education 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CrazyCall

APRIL 9, 2019

Juliana Crispo is the Chief Executive Officer at Provide, which started as a workshop for founders called “Startup Sales Bootcamp”, grew to over 2000 Founders and CEOs and now is an education-focused network that helps high-performing sales talent accelerate their careers.

Sales 133

Sales Consulting Consulting Coaching 133

Education Services Group

JULY 5, 2022

On the other end of the spectrum, there were the teams of folks from the startup or SaaS space, where CS isn’t just a buzzword and key stakeholders all know its value ( sounds like a dream, doesn’t it?!). CS in the non-SaaS space is growing. After all, aren’t mistakes the best way to learn?

SaaS 52

SaaS Customer centricity Best practices Upselling 52

Help Scout

AUGUST 11, 2021

For instance, if reading blogs isn’t most effective for you or members of your team, Bill also offers recordings and materials for his workshops, a reading list, and references to videos and audio recordings that you can listen to. HubSpot’s blog covers every subject that a SaaS business could ever be concerned about.

Customer Service 82

Customer Service Coaching Education Best practices 82

ConvergeOne

DECEMBER 22, 2020

SaaS providers will more than likely require customers to use only the providers strategy. Register for a free Cyber Recovery Workshop today to learn more about the value and importance of Cyber Recovery Services. In a multi-cloud situation, you have several architectural differences, and data protection needs to align accordingly.

SaaS 40

SaaS Technology 40

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. As such, it is no surprise that many SaaS companies offer train-the-trainer programs for their customers during the onboarding process.

Education 40

Education SaaS Feedback Accountability 40

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Best practices 12