Skybridge

FEBRUARY 6, 2023

Yet the consequences of these interactions can be felt for months and years afterward, in sales, satisfaction and promoter scores, retention, and of course, long-term profitability. Competitors take advantage of it, luring sales – and ultimately, entire relationships – away. Customers feel it.

Customer centricity 52

Customer centricity Customer Care Contact Center Sales 52

Skybridge

APRIL 19, 2021

After the sale, customers typically expected to receive quality support with follow-up phone calls or visits. Once your marketing and sales teams design a data-driven interaction strategy, take a critical look at it through the eyes of your customers. Senior Vice President, Sales and Marketing. Skybridge Americas.

Customer centricity 52

Customer centricity Customer Care Sales Consulting 52

Skybridge

MARCH 1, 2021

As you invest in the marketing, research, and sales necessary to woo, impress, and win these buyers, here are two key questions to keep in mind: Do you have the people, processes, and technology in place to keep impressing those new customers as they come in? Senior Vice President, Sales and Marketing. We would love to talk!

Customer Care 52

Customer Care Interactive Voice Response Feedback Coaching 52

Skybridge

SEPTEMBER 29, 2020

Now, if you’re like most sales organizations, you’re working with unpredictable circumstances and tight margins. Senior Vice President, Sales and Marketing. Bring in the Customer Care Experts. Even before the pandemic, so much had already changed in the world of call center technology and at-home call center management. Bobby Matthews.

Call Center 52

Call Center Customer Care outsourcing Customer centricity 52

Skybridge

JULY 21, 2020

A contactless payment is a payment transaction that doesn’t require physical contact between a consumer’s payment device and a point-of-sale (POS) terminal. Senior Vice President, Sales and Marketing. Contactless consumer experiences: payments. The consumer holds a payment device (e.g. Skybridge Americas.

At home agents 52

At home agents Wireless Government Contact Center 52

Skybridge

MAY 8, 2020

Prior to joining Skybridge Americas, Laresa served for eight years as CFO of Infinity Sales Group, a leading contact center company serving partners in the satellite TV, broadband, cable and home security industries.

Finance 52

Finance Coaching Contact Center Accountability 52

Skybridge

MAY 8, 2020

Prior to joining Skybridge Americas, Laresa served for eight years as CFO of Infinity Sales Group, a leading contact center company serving partners in the satellite TV, broadband, cable and home security industries.

Finance 52

Finance Coaching Contact Center Accountability 52

Skybridge

MAY 8, 2020

Prior to joining Skybridge Americas, Laresa served for eight years as CFO of Infinity Sales Group, a leading contact center company serving partners in the satellite TV, broadband, cable and home security industries.

Finance 52

Finance Coaching Contact Center Accountability 52

Skybridge

MAY 11, 2020

In pharmaceuticals, how will sales reps who once visited physicians in person adjust to the fact that many doctors have largely adopted virtual? Will returning to physical sales visits, with all the associated logistical inefficiencies, still make sense? Senior Vice President, Sales and Marketing. Skybridge Americas.

Call Center 52

Call Center Banking Customer Care Sales 52

Skybridge

MAY 11, 2020

In pharmaceuticals, how will sales reps who once visited physicians in person adjust to the fact that many doctors have largely adopted virtual? Will returning to physical sales visits, with all the associated logistical inefficiencies, still make sense? Senior Vice President, Sales and Marketing. Skybridge Americas.

Call Center 52

Call Center Banking Customer Care Sales 52

Skybridge

MAY 25, 2021

While the marketing role was focused on everything related to attracting customers and driving sales revenue, the contact center was perceived as a cost center.

Interactive Voice Response 52

Interactive Voice Response Contact Center Customer Care Customer retention 52

Skybridge

JULY 8, 2020

Asked one of your field sales representatives about the specifications of one of your products? Senior Vice President, Sales and Marketing. Or put another way, when was the last time you: Accessed your website from a mobile device? Checked to see if a promotion code works when you try to enter it online? Skybridge Americas.

Journey mapping 52

Journey mapping Interactive Voice Response B2C B2B 52

Skybridge

APRIL 6, 2020

Senior Vice President, Sales and Marketing. Click here to read the entire article > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com. Find out how Skybridge Americas can help you delight your customers and grow your business. We seamlessly integrate our superior customer care skills with your brand messaging.

Airlines 76

Airlines Wait times Call Center Banking 76

Skybridge

DECEMBER 21, 2020

helped build the online shoe retailer with a model of customer service that rested on a simple premise: Make every customer as happy as possible, even at the expense of sales—in the short term. Senior Vice President, Sales and Marketing. Tony Hsieh, the former chief executive of Zappos.com Inc., 18 in New London, Conn.

Customer Care 52

Customer Care Advertising Scripts Sales 52

Skybridge

MARCH 31, 2021

When brick-and-mortar retailers were forced close their doors, for example, retailers understood that their sales – and customer retention – depended on their ability to shift quickly to online ordering, curbside pick-ups, and/or home delivery. Senior Vice President, Sales and Marketing. “You’re battling for the loyalty.”

Analytics 52

Analytics Customer retention Sales Customer Care 52

Skybridge

JANUARY 7, 2021

Engaging in common causes in the community can create decades-long partnerships that extend far beyond one sale. Senior Vice President, Sales and Marketing. Find out what your customer cares about — both on and off the invoice — and look for commonality within your organization. – Melissa Duenas, Leidos. Skybridge Americas.

Customer Care 52

Customer Care Sales Marketing Personalization 52

Skybridge

MAY 18, 2020

For the most part, companies who took quick, decisive action to maintain some level of sales and service have been able to maintain greater stability in their operation. Senior Vice President, Sales and Marketing. It hasn’t been easy and it hasn’t come without sacrifice. Pandemic or not, that’s not how you build a lasting relationship.

Customer Care 52

Customer Care outsourcing Banking Best practices 52

Skybridge

MAY 18, 2020

For the most part, companies who took quick, decisive action to maintain some level of sales and service have been able to maintain greater stability in their operation. Senior Vice President, Sales and Marketing. It hasn’t been easy and it hasn’t come without sacrifice. Pandemic or not, that’s not how you build a lasting relationship.

Customer Care 52

Customer Care outsourcing Banking Best practices 52

Skybridge

MAY 3, 2021

Senior Vice President, Sales and Marketing. I find tremendous enjoyment in fully immersing myself in the goals of the brand and the business and getting involved in every aspect and not just in the financials.”. Skybridge Americas. bmatthews@skybridgeamericas.com.

Finance 52

Finance Education Accountability Customer Care 52

Skybridge

JUNE 15, 2020

It’s a savvy way to redeploy inventory and keep sales from cratering completely. Senior Vice President, Sales and Marketing. Brazilian steakhouse chain Fogo de Chao was centered around its all-you-can-eat in-house dining experience. READ the entire article here > Bobby Matthews. Skybridge Americas.

Construction 52

Construction Enterprise Sales Customer Care 52

Skybridge

MARCH 12, 2021

For so many sales organizations, 2021 continues to be a customer experience crisis. Senior Vice President, Sales and Marketing. I’ve written a lot lately about the urgent need for consumer brands to reconnect with lost or at-risk customers – and to more deeply engage with the ones that have, so far, stuck around. Skybridge Americas.

Customer Care 52

Customer Care Customer retention Marketing Sales 52

Skybridge

SEPTEMBER 2, 2020

As every company grapples with planning and budgeting for next year (and realistically, even for the next few months) many brands are feeling some understandable pressure to look for ways to cut sales, marketing, and CX budgets. Senior Vice President, Sales and Marketing. READ the entire article here > -Bobby Matthews.

Metrics 52

Metrics Surveys Customer Care Customer centricity 52

Skybridge

NOVEMBER 18, 2020

Senior Vice President, Sales and Marketing. And if you’d like to learn more about how Skybridge Americas can help you deliver a superior customer experience on every call, please reach out. We would love to talk! Click here to read the article > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Customer Care 52

Customer Care Surveys Technology Sales 52

Skybridge

MARCH 16, 2020

Senior Vice President, Sales and Marketing. So today, as we march forward, shoulder-to-virtual-shoulder, on this St. Patrick’s Day, May the Road Rise Up to Meet You, and May the Wind be Ever at your Back. Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Call Center 52

Call Center Customer Care Sales Marketing 52

Skybridge

JUNE 2, 2021

While the marketing role was focused on everything related to attracting customers and driving sales revenue, the contact center was perceived as a cost center. Senior Vice President, Sales and Marketing. Not that long ago, strong, strategic collaborations between CMO and Customer Care were rare. Skybridge Americas.

Customer Experience 52

Customer Experience Customer Care Surveys Contact Center 52

Skybridge

APRIL 23, 2021

Senior Vice President, Sales and Marketing. It sets expectations and defines the benefits customers can expect to receive when they engage in your services or use your products, when they experience your brand. Read the complete article here > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Customer Care 52

Customer Care Customer centricity Customer Experience Sales 52

Skybridge

JANUARY 26, 2021

Senior Vice President, Sales and Marketing. Seamless: To be fully effective, you need to provide a customer experience that combines many different experiences, processes, and systems in such a way that customers won’t encounter any obstacles as they are passed from one system to another. READ the entire article > -Bobby Matthews.

Customer Care 52

Customer Care Customer Experience Sales Marketing 52

Skybridge

MARCH 4, 2021

Senior Vice President, Sales and Marketing. The B2B clients are finding that their customers are demanding a better experience now more than ever before. They want an easy process, also known as convenience. Read the complete article here > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Customer Care 52

Customer Care B2C B2B Customer retention 52

Skybridge

SEPTEMBER 22, 2020

Senior Vice President, Sales and Marketing. Creating an aligned culture of employee empowerment and organizational action to adjust to the dynamic nature of the customer journey. READ the entire article here > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Customer centricity 52

Customer centricity Customer Care Marketing Customer Experience 52

Skybridge

AUGUST 6, 2020

Senior Vice President, Sales and Marketing. Prioritization should not happen to a business; it must be an active set of choices the business makes. READ the entire article here > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com. We seamlessly integrate our superior customer care skills with your brand messaging.

Customer Experience 52

Customer Experience Enterprise Customer Care Sales 52

Skybridge

AUGUST 20, 2020

Senior Vice President, Sales and Marketing. Going deeper than this, has your cashier been introduced to and coached in an effective workplace organization system—perhaps 5S, which is the workspace-organization aspect of lean methodology? READ the entire article here > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Coaching 52

Coaching Consulting Consulting Customer Care 52

Skybridge

JUNE 18, 2020

Senior Vice President, Sales and Marketing. Experience SkyAI for yourself. Then talk to us! We would love to learn more about your brand goals, and discuss how Skybridge Americas can help you exceed them. Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Call Center 52

Call Center Customer Care Sales Customer Experience 52

Skybridge

MARCH 23, 2020

Senior Vice President, Sales and Marketing. Over the next few weeks, I’ll be sharing more specifics here, on the most important factors to consider when considering this important move. In the meantime, I welcome your emails and calls, and I look forward to helping you move forward. Bobby Matthews. Skybridge Americas.

Customer Care 52

Customer Care Call Center Technology Sales 52

Skybridge

NOVEMBER 2, 2020

Senior Vice President, Sales and Marketing. According to the research, more than 50% of consumers consider ‘resolution time’ as one of the most critical factors to decide whether a customer support experience qualifies as good. Read the entire article here > -Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

Surveys 52

Surveys Customer Support Customer Care Marketing 52

Skybridge

OCTOBER 30, 2020

Senior Vice President, Sales and Marketing. If you would like to know how Skybridge Americas can help you achieve your customer experience goals, please reach out. We would love to talk! Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com. We seamlessly integrate our superior customer care skills with your brand messaging.

At home agents 52

At home agents Customer Care Scripts Personalization 52

Skybridge

SEPTEMBER 15, 2020

Senior Vice President, Sales and Marketing. Process improvements can reduce handoffs, accelerate results, and save costs – all good news for both the customer and your company. Just be sure to keep the voice of the customer front and center. READ the entire article here > -Bobby Matthews. Skybridge Americas.

outsourcing 52

outsourcing Customer Care Sales Customer Experience 52

Skybridge

MARCH 11, 2020

Senior Vice President, Sales and Marketing. If you would like to know more about how Skybridge Americas can help you deliver superior care and improve customer retention, please reach out. We would love to talk. If you’d like to see more of the details, you can read the entire study here > -Bobby Matthews. Skybridge Americas.

Customer retention 52

Customer retention Call Center Customer Care outsourcing 52