Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

TeleDirect

APRIL 7, 2025

Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals.

Call Center 62

Call Center First call resolution Best practices Gamification 62

CCNG

APRIL 27, 2022

My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. Every script change had to be printed out.

CCNG 195

CCNG Contact Center Scripts Feedback 195

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

Babelforce

JULY 20, 2022

In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? That’s where call center scripts come in. What is a call center script? What purpose does a call center script serve?

Scripts 52

Scripts Call Center Contact Center Upselling 52

Babelforce

JULY 20, 2022

In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? That’s where call center scripts come in. What is a call center script? What purpose does a call center script serve?

Scripts 52

Scripts Call Center Contact Center Upselling 52

TeleDirect

FEBRUARY 7, 2025

Avoid robotic or scripted replies. Sales and Upselling Calls Identify customer needs through active listening. Use Verbal Acknowledgments Words like I see, That makes sense, and I appreciate you sharing that reassure the caller that their concerns are being addressed. Tailor responses based on the context of the conversation.

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62

Callminer

JUNE 3, 2019

That’s because even before these employees decide to pull the plug, their lack of engagement leads to reduced sales, subpar customer service, and more. These situations put your employees at a high risk to not correctly solve a customer inquiry—something that simply can’t be resolved with a script.

Best practices 140

Best practices Average Handle Time Coaching Analytics 140

Quality Contact Solutions

OCTOBER 25, 2021

Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.” Click here to read the 8 Components of an Outbound Telemarketing Script. Are there issues with the script, the leads, or the team? Is the telemarketing program succeeding?

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

JustCall

JULY 23, 2020

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

Answer Dash

APRIL 5, 2020

Analytics and reports can enable agents to upsell and pass on the information to sales. Digital conversations have helped both the Marketing and Sales departments track and target customers who may be interested in offers available to them. They need to have a “sales” culture and know they can go beyond simple assistance.

Sales 63

Sales Customer Service Upselling CRM 63

TechSee

SEPTEMBER 24, 2019

That’s exactly why companies must strive to make sure all touchpoints are harmonized in terms of content, messaging and tone of voice, including marketing communications and customer service scripts, at every milestone along the customer journey. If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Making upsell offers.

B2B 122

B2B Journey mapping SaaS Upselling 122

Infinity

MARCH 9, 2022

Total sales. But with technology on the market designed to make your call centres smarter, you have the opportunity to collect data that will improve sales and increase efficiency. could be a more persuasive upsell for a weary traveller than ‘would you like to upgrade to first class?’. Volume of calls. Average handling time.

Sales 52

Sales Scripts Analytics Average Handle Time 52

Quality Contact Solutions

FEBRUARY 12, 2021

For decades, businesses have used outbound telemarketing to facilitate their sales efforts. From direct telephone sales, appointment setting for their outside sales teams, toll-free inbound numbers, product & customer satisfaction surveys, and countless other ways. The call center does the prospecting. Request Price Quote.

Telemarketing 98

Telemarketing B2B Call Center B2C 98

Callminer

SEPTEMBER 14, 2020

Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. The business analyst’s role is to evaluate the customer experience and then identify how to improve the customer experience either with software changes or call center script changes. Customer sales enquiries.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Totango

AUGUST 13, 2024

At Totango + Catalyst, we made a strategic decision to challenge the script on revenue priorities, empowering customer success managers (CSMs)—those mostly intimately aware of customer needs and goals—to own core renewals, expansions, and upsells. The results?

Management 101

Management Best practices Consulting Consulting 101

JustCall

APRIL 26, 2022

Hence, prospects expect customization at every touchpoint of the sales cycle. Every 2 out of 5 salespeople name prospecting as the most difficult aspect of the sales process. What is Sales Intelligence? Did you know the global sales intelligence market size is expected to grow at 10.6% CAGR between 2021 and 2030?

B2B 52

B2B Sales Upselling CRM 52

NobelBiz

SEPTEMBER 3, 2024

Analyze Call Quality Call quality evaluation involves listening to the recorded calls, assessing adherence to scripts, and monitoring communication skills. It serves to identify repeating patterns of problems that may include such things as missed upsell opportunities or lack of first-call resolution of customer issues.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

Quality Contact Solutions

JULY 31, 2020

Use telemarketing services to schedule appointments , generate leads , end-to-end sales , or customer demographic verification. Telemarketing services teams have the knowledge and skills to close deals and create future sales opportunities, filling the pipeline. QCS does more than $10 million in publishing sales every year.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Comm100

OCTOBER 28, 2015

Live Support Increases Your Sales. In 2008, Wells Fargo leveraged online chat to drive sales , the results were high customer satisfaction scores and a double-digit increase in converted shoppers. Chatting with your customers can make it easier to upsell without the negative feelings experienced on the phone or in person.

Average Handle Time 93

Average Handle Time Upselling Scripts Sales 93

Cincom

FEBRUARY 17, 2025

Are you losing valuable time in endless sales cycles, wondering if theres a faster way to get quotes to your prospects? Picture this: A sales rep spends hours configuring a complex product, cross-checking prices, and waiting for approvals. Its a frustrating reality for many sales teams. Sales cycles can drag on forever.

Sales 40

Sales Scripts Education Finance 40

Talkdesk

DECEMBER 5, 2017

Inside sales is equal parts art and science, with two seemingly competing goals: building personal connections with prospects and increasing the frequency of sales conversations. Talkdesk has put together an evaluation form to help your team determine whether you’re getting the most out of your inside sales technology.

Sales 40

Sales Technology Contact center software Contact Center 40

Transparent BPO

JUNE 19, 2019

Along with the cost of recurring revenue each year, there’s the potential for loss of upsell opportunities. Before you throw your hands in the air and accuse us of turning this post into a sales pitch, please hear me out. “Anyone can read a script. Loss of expansion opportunity income. Loss of brand credibility.

outsourcing 95

outsourcing Call Center Contact Center Customer retention 95

NobelBiz

JULY 25, 2023

According to CMSWIRE – “ Call center analytics can help companies make the changes needed to be successful, respond to customers’ needs, improve customer satisfaction, and grow sales”. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Infinity

SEPTEMBER 1, 2021

For many years, marketers have dreamed of being able to increase customer conversions without spending more money, and sales teams have agonised over how to turn unhappy customers into blissful spenders. Refine your sales scripts – As Shakespeare once said, ‘all the world’s a stage’. What is conversion rate optimisation?

Scripts 52

Scripts Upselling Journey mapping Analytics 52

Ansafone

JULY 18, 2022

Every interaction with a customer should be considered an opportunity to lock in a sale. It’s the key to effective product sales. It can also make all the difference in upsells as well as cross-sells. This means there could be 10 times the amount of sales in a short period! Types of Sales Services.

Contact Center 62

Contact Center Sales Upselling Scripts 62

NobelBiz

MAY 28, 2024

In a blended call center, the focus is on ensuring that agents are always engaged, whether they are addressing incoming customer inquiries or making outbound calls for sales or follow-ups. For instance, agents can capitalize on inbound calls to upsell or cross-sell products and services. What Is a Blended Dialer?

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

aircall

MAY 14, 2021

Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Predictive dialers are efficient tools for sales and support. An auto dialer uses predictive dialing to make calls while a sales or support agent finishes up a call. You get to your destination a whole lot faster.

voip 62

voip Telemarketing Scripts Abandon Call 62

Calltools

MAY 27, 2020

Call scoring is like an NFL game, where your sales agents are players and you’re the coach. Call scoring lets you manage standards for customer service and sales reps in your organization. Making enough sales based on internal criteria/previous performance standards. Following call scripts. Improve call scripts.

Coaching 52

Coaching Government Scripts Metrics 52

DMG Consulting

AUGUST 10, 2023

Real-time guidance (RTG) solutions are designed to advise and guide agents in resolving and handling service inquiries or closing a sale or collection. These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products. Email Address * Submit NBA is slightly different from RTG.

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

Monet Software

JUNE 20, 2019

Script Development. Speech analytics can tell you more about how callers are reacting to scripted agent content, so you can change what’s not working before it creates an issue. More Upsell Opportunities. Will your agents pick up on responses that identify certain customers as good candidates for additional purchases?

Analytics 48

Analytics Scripts Upselling Contact Center 48

Monet Software

FEBRUARY 15, 2018

Script Development Speech analytics can tell you more about how callers are reacting to scripted agent content, so you can change what’s not working before it creates an issue. More Upsell Opportunities Will your agents pick up on responses that identify certain customers as good candidates for additional purchases?

Analytics 48

Analytics Scripts Upselling Contact Center 48

Outsource Consultants

APRIL 10, 2018

Improve your upselling strategy. Inconsistencies with marketing and sales. Make sure the call centers and marketing/sales departments are fully aligned with every promotion. Agents should have CRM and scripting assistance available to ensure calls get resolved without the need for transfers. Constant routing.

Call Center 52

Call Center outsourcing Average Handle Time Scripts 52

Infinity

JUNE 13, 2022

Call centre software is the secret weapon in your sales and operations arsenal. Identify successful agent scripts and prompts to enhance training. Improve sales by identifying customer needs - Improve upselling and reduce churn by identifying needs and solutions before your customer even thinks of them.

Average Handle Time 52

Average Handle Time Scripts Upselling Analytics 52

Hodusoft

AUGUST 9, 2021

With advantages like Whatsapp-based ticketing, seamless integration, rich media support, response scripts, request assignment, attachment option, and two-way communication, HoduCC is ideal for secure communication. . For instance, if a caller goes through an IVR and shows interest in a product then the call will route to the sales specialist.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Infinity

MAY 3, 2022

Here are just some of the benefits of implementing call centre software into your business: Perfect agent scripts – By highlighting keywords that are related to certain call outcomes, you can test sales scripts. Simple adjustments can help you increase average order value, improve your upselling, and reduce cost per conversion.

Analytics 52

Analytics Scripts Upselling CRM 52