Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels.

B2C 90

B2C B2B Benchmark Best practices 90

Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. Marsella, Founder and CEO of Jasper, Everything You Need to Know About Achieving PCI Compliance , BigCommerce; Twitter: @Bigcommerce.

Best practices 159

Best practices Call Center Banking Contact Center 159

Vonage

FEBRUARY 13, 2017

Speech analytics software makes it easier to identify the reasons for repeat calls as well as whether your agents adhere to scripts and follow regulatory conditions. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers. How can data influence your business?

Analytics 53

Analytics Customer Service Scripts Surveys 53

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Free Download: Never Miss a VIP White Paper.

CRM 64

CRM B2B Accountability Upselling 64

Comm100

NOVEMBER 2, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Quality scripts can help to make it. Our live chat scripts template provides some ready-to-use proactive chat scripts for your reference. White Paper] The Guide to Becoming a Top Performing Live Chat Agent.

Surveys 84

Surveys Feedback Scripts Customer Service 84

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Cincom

MARCH 23, 2020

Traditionally, a sales rep delivers a value proposition statement, discusses needs and pain points, followed by product features and benefits. Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Sales training should include some knowledge transfer related to this.

Marketing 52

Marketing Management B2B Sales 52

Cincom

APRIL 30, 2020

In too many cases, the issue is only revealed following the loss of the sale to a competitor. I recently came across a nice little 2016 article by Sarah Niedoba writing for Canadianbusiness.com about 5 deal breakers that kill your sales. Issues and Sales Behaviors that Can Result in Deal Breakers. Inadequate Discovery.

Sales 52

Sales CRM Scripts Management 52

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Free Download: Never Miss a VIP White Paper.

CRM 52

CRM B2B Accountability Upselling 52

LiveChat

JUNE 8, 2018

On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales. Don’t Use Scripted Language. Scripted language is impersonal. These are followed by case studies, videos, ebooks/white papers for B2B and videos, illustrations, and infographics for B2C companies.

B2C 66

B2C B2B Scripts Wait times 66

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. White Papers. Free Download] Live Chat Scripts to Make Stellar Agents. Special Reports. Newsletters.

Customer retention 65

Customer retention Scripts Education Marketing 65

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Patrick has spent 13 years in sales and customer service roles. Patrick Rivers. predictiveindex. Rosie Ryan.

Management 207

Management Customer Service Consulting Consulting 207

CustomerSuccessBox

JUNE 27, 2022

Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. It enhances the success of Sales to CS Handoff. The transition between marketing and sales is greatly facilitated by sales enablement. Likewise, sales. Everyone benefits from it.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills are essential for attracting prospects and generating new sales. This approach includes creating personalized email templates and cold-calling scripts. A well-developed sales process includes identifying and defining your prospects’ needs and wants. Fortunately, there are many ways to acquire these skills.

Morale 48

Morale Sales Scripts CRM 48

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels.

B2C 40

B2C B2B Benchmark Best practices 40

OctopusTech

JULY 18, 2022

Human connection is one of the most important aspects of B2B sales and marketing. For better sales calls, you can also choose three different mediums such as email, phone, or social media channels and make the entire process more fruitful. Research is one of the most important parts of better sales calls. Personalization.

Best practices 62

Best practices Call Center Sales Personalization 62

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Patrick has spent 13 years in sales and customer service roles. Patrick Rivers. predictiveindex. Rosie Ryan.

Management 182

Management Customer Service Consulting Consulting 182

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. And you need more. Download Now.

Customer Service 71

Customer Service Customer Care Surveys Feedback 71

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. Here are some things to consider before your pen hits the paper: Who is your audience? What’s better than a thank you letter to a customer on white paper? Thank You for Your Purchase (Sales). Use a Card or Stationary.

Advertising 72

Advertising Personalization Customer retention Feedback 72

Hero Digital

OCTOBER 5, 2019

Product-focused messaging written in sales-speak? Unlike scripted surveys or one-off direct emails, focus groups allow conversations to organically take shape under the direction of a moderator. When you think about B2B campaigns, what comes to mind? One-off campaigns that don’t impact business goals or address customer needs?

B2B 40

B2B Surveys Marketing Scripts 40

Vistio

OCTOBER 5, 2021

Either it’s analysis work, where I’m actually working on specific projects or problems or analyzing maybe a different market or something like that, or it can be what you might think of more as like sales or marketing. Where I’m helping the leader themselves to sort of present their views in a better way.

Contact Center 52

Contact Center Chatbots Banking Technology 52

CrazyCall

JUNE 25, 2019

And in this article, you’ll discover what is prospecting in sales and who the prospects are. Also, you’ll find out what sales prospecting methods will help you turn prospects into paying customers. Sales prospecting process. Usually, there are around 4-5 stages in the sales pipeline. The answer is prospecting.

Sales 109

Sales Scripts B2B Analytics 109

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Good scripting can lessen the amount of decision making, but another way to counteract. Everyone gets a car detailing at work if they all get a sale.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Up Your Service

APRIL 3, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). They are: Rule #1: Don’t start with customer-facing employees. Rule #3: Don’t pilot the change.

Customer Service 65

Customer Service Scripts Education Engineering 65

CX Journey

APRIL 7, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. But highly scripted employees are often less able to be imaginative or empathetic about a customer’s true needs. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales).

Airlines 56

Airlines Scripts Education B2C 56

Up Your Service

APRIL 3, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). They are: Rule #1: Don’t start with customer-facing employees. Rule #3: Don’t pilot the change.

Customer Service 40

Customer Service Scripts Education Engineering 40