TechSee

MARCH 1, 2021

” These lines – uttered with every Mickey D order – are probably the most famous upsell and cross-sell out there. But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. 5 innovative technologies and digital tools to help Customer Service become better sellers.

Sales 124

Sales Technology Customer Service Chatbots 124

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Apply multi-tier approvals for large enterprise deals, ensuring senior sales leaders can intervene when necessary.

Best practices 40

Best practices Sales CRM Finance 40

Calabrio

FEBRUARY 14, 2025

They provide the flexibility to adjust resources as needed while maintaining high service quality through built-in analytics, AI-driven routing, and omnichannel capabilities. When done right, self-service improves both customer experience and operational efficiency.

Contact Center 52

Contact Center Average Handle Time Upselling Coaching 52

Mindtouch

OCTOBER 23, 2017

As such, there’s been a perfect storm of market forces driving growth in self-service support. Five primary trends are turning customer self-service into a multi-billion dollar market opportunity. The most striking evidence of the self-service trend is consumer preferences. Renewals and upsells matter more.

Self service 65

Self service Upselling SaaS Customer Support 65

TechSee

JUNE 23, 2021

Beyond using the tool to help them ‘see what their customers see,’ they could leverage the collected visual data to take their customer service to the next level. Using computer vision, they could give ‘smart eyes’ to their self-service tools that tended to fail.

Self service 168

Self service Enterprise Upselling Technology 168

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. No – computer vision.

CRM 164

CRM Personalization Self service Sales 164

ShepHyken

JULY 31, 2020

Indeed, it results in higher customer satisfaction, as 78% of customers said they were better served through co-browsing as opposed to 47% for self-service support. A fantastic example of using live chat as a growth hacking technique to provide better customer service is the VPN provider, PureVPN.

Customer Experience 216

Customer Experience Customer Service Chatbots Upselling 216

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. service contracts . safety recalls .

Technical Support 191

Technical Support Sales Upselling Coaching 191

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

TechSee

MAY 24, 2021

Security firms can use visual assistance to guide the customer across every touchpoint, from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Turn a profit from upsells. And research shows that upselling increases revenue by 10-30% on average.

Upselling 124

Upselling Self service Wireless Contact Center 124

TechSee

MARCH 30, 2021

You turn to the sales team. New thinking is pointing to another area of focus for boosting sales: Customer Service. Contact center agents and field service technicians are probably the best placed salespeople within the organization. And research shows that upselling increases revenue by 10-30% on average.

Customer Service 109

Customer Service Upselling Self service Contact Center 109

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. Live Visual Assistance also sets the stage for agents to drive revenue through upsells.

Contact Center 109

Contact Center Self service Upselling Call Center 109

TechSee

APRIL 10, 2018

The research indicates that 69% of high performers consider technology provided by the service provider to be an important component of the BPO relationship, compared to only 27% of typical performers. Embracing technology provides BPO with the opportunity to own the automated self service part of the process.

Call Center 139

Call Center Technology outsourcing Self service 139

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Mike is the President of Reflective Keynotes , a Canada-based training firm that helps contact centers improve their sales and CX results.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

JANUARY 28, 2025

By offering knowledge bases or self-service tools, you reduce the burden on your customer support team while ensuring customers can find quick and accurate resolutions. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Education 52

Education Upselling SaaS Self service 52

TechSee

APRIL 13, 2021

A cost center is a function or department – like customer service – that costs your business money to operate but doesn’t actively generate revenue. Customer service can be compared to the pit crew for NASCAR. billion and sales process recommendation and automation at $2.7

Customer Service 124

Customer Service Self service Upselling Sales 124

TechSee

FEBRUARY 5, 2019

A greater pivot towards self-service is the natural outcome. Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales. Corporate Collaboration to Benefit the Customer.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

CSM Magazine

MARCH 24, 2022

For retail business, the customer journey extends far beyond the initial sales engagement. Lasting brand loyalty is cultivated from continuous service throughout the lifecycle of any particular product and managing these engagements for quality can be difficult when multiple players are involved.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

TechSee

SEPTEMBER 24, 2019

With the increasing number of customer touchpoints – email, ecommerce sites, self-service channels, social media, and of course physical locations and phone-based service – companies have more opportunities than ever to interact with their customers. Inconsistent experiences do serious damage.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

ShepHyken

MARCH 7, 2022

How Customer Service Can Help You Improve Your Content Marketing by Ciara Byrne. NewsBreak) The truth is, providing great customer service can set you apart from the competition, generate more marketing and sales opportunities, and keep your business growing successfully. Good customer service can help your content strategy.

Customer Service 33

Customer Service Airlines Advertising Upselling 33

TechSee

JULY 31, 2019

Retail innovations like Amazon Go have captured the headlines recently, but over the past few years, Computer Vision applications and technologies have been successfully integrated into the CRM domain, from sales and marketing to customer assistance and retention. Remote Visual Assistance & Self-Service. Where We’re Heading.

Automotive 149

Automotive Healthcare Self service Transportation 149

TechSee

JUNE 1, 2021

Visual assistance transforms a self-service channel like web, chat, or online video tutorials into a visual, interactive, and personalized experience, allowing freelancers to resolve issues by themselves without the need to contact the brand’s support center. Brand Pain Point #2: Missed opportunities to drive revenue via upsells.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Uniphore

DECEMBER 13, 2021

From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS). Stronger sales conversions, with optimized upselling and cross-selling opportunities.

Customer Experience 105

Customer Experience Upselling Self service Sales 105

CCNG

JULY 3, 2024

Interactive voice recognition (IVR) systems empower customers to navigate menus and resolve queries effortlessly, enhancing self-service capabilities and reducing wait times.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

Mindtouch

OCTOBER 6, 2017

Unifying and blending these various content types for effective self-service creates a measurable business transformation in terms of renewals, upsells, Net Promoter Score, late-stage sales conversions (technical close), and customer analytics. Content alignment. KCS Principles Can Fix Content Management.

Self service 48

Self service Upselling Analytics Sales 48

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Greater customer productivity- Self-service websites and FAQ pages are great when inquiries are simple in nature because there’s no waiting – customers can quickly achieve their objective.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Cincom

MARCH 6, 2025

The contemporary competitive market poses a formidable challenge to maintain profitability across multiple sales channels. By integrating these intelligent capabilities, CPQ doesnt just streamline pricingit ensures that every sales interaction is a strategic move toward higher revenue, improved customer satisfaction , and long-term growth.

Automotive 40

Automotive Revenue potential CRM Sales 40

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Ideal profile fit: such as using a scoring system to rate marketing and sales prospects based on an inclination to buy.

Best practices 106

Best practices B2B Journey mapping Upselling 106

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. In the era where speed and accuracy are the two critical components of success, businesses leveraging CPQ software not only accelerates their sales cycles but also enhances customer satisfaction and drive revenue growth.

B2B 40

B2B Sales CRM Finance 40

TechSee

JANUARY 4, 2022

It empowers enterprises to custom-build their own visual self-service flows (Visual Journeys) in a matter of hours or days and at a fraction of the cost than previously possible. Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. parts, and.

Self service 109

Self service Upselling Enterprise Big data 109

Inbenta

JULY 29, 2021

Upgrades or upselling management. Chatbots can be used as a sales upselling tool to suggest additional services, upgrades and offer upsell promotions to travelers who have already booked a flight. These include in many cases chatbots, but also other self-service tools like smart FAQ or help centers.

Airlines 88

Airlines Chatbots Upselling Self service 88

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 88

B2B SaaS Education Brand ambassadors 88

Fonolo

APRIL 6, 2020

Perfect for any remote sales team, the cloud-based service not only allows you to manage it through an app but it allows you to use local numbers from at least 75 countries in the world. HubSpot’s Help Desk Software is integrated with Aircall and is built in tandem with HubSpot’s sales and marketing software.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Totango

NOVEMBER 15, 2021

Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management. By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management.

CRM 117

CRM Upselling SaaS Chatbots 117

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. Offering a self-service option to visitors who seek instant answers to their question. Improves sales. Answering frequently asked questions.

B2B 174

B2B Analytics Education Feedback 174

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? The next best and quickest option is to try the live chat or self-service options on the e-commerce website. Choosing the right call center solution can mean the difference between achieving (even surpassing) the targeted sales volume and missing the mark.

call center solutions 52

call center solutions Call Center Sales call center software 52