Beyond Philosophy
MARCH 17, 2015
How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. It’s all in the packaging. Package design triggered a specific memory.
Beyond Philosophy
MAY 9, 2016
Researchers Remi Trudel and Jennifer Argo conducted a series of studies to identify the unconscious biases that influence people’s choices about recycling. In the first study, they found that participants were more likely to recycle whole sheets of paper, while small bits of paper were more likely to end up in the trash.
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ShepHyken
DECEMBER 31, 2024
Businesses can benefit enormously by studying reviews and complaints directed at their competitors. Ensuring that marketing messages, sales pitches, and delivered services align is important in setting customer expectations, helps avoid misunderstandings, and ensures a smoother customer experience.
ShepHyken
DECEMBER 9, 2022
And more importantly, how can you ensure that it’s not costing you sales? A study by Aspect Software found that companies that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to companies that don’t. . If Not, It Could Be Costing You Sales appeared first on Shep Hyken.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Beyond Philosophy
FEBRUARY 16, 2015
Study objectives also addressed fundamental issues: How much of sales, or other tangible objectives, is driven by WOM? Among key findings: In categories studied (telecom, personal care, software, TV programming, FMCG), WOM directly drove 13% of sales, compared to 20%-30% of sales from paid marketing.
Beyond Philosophy
SEPTEMBER 8, 2022
Patterson and her team spoke with the customer service teams, customers, and sales teams. – A case study appeared first on CX Consulting. However, having that clarity drives the actions that follow throughout the rest of the project, she says. Discovering this definition required talking to the team. Subscribe today right here.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
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Forward thinking sales leaders are starting to prioritize technology initiatives. As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. Join Tony Medrano, CEO of RapportBoost.ai
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Are you looking to elevate your CX support strategy?
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