ShepHyken

SEPTEMBER 7, 2023

In fact, in a three-year study, companies that implemented a well-designed customer success program saw a 91% return on investment and more productive CX teams. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

B2C 349

B2C Customer centricity Feedback Upselling 349

Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In the HBR article , we shared the findings from a large study that we ran. Listen to the original here. Why do this research at all?

B2C 106

B2C Sales Inbound sales Upselling 106

JustCall

JULY 23, 2020

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

JustCall

APRIL 26, 2022

Hence, prospects expect customization at every touchpoint of the sales cycle. Every 2 out of 5 salespeople name prospecting as the most difficult aspect of the sales process. What is Sales Intelligence? Did you know the global sales intelligence market size is expected to grow at 10.6% CAGR between 2021 and 2030?

B2B 52

B2B Sales Upselling CRM 52

JustCall

APRIL 8, 2024

Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities. What is the sales cycle?

Sales 40

Sales CRM Call Logging B2B 40

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. When done right, an outbound calling program consistently provides qualified appointments to your sales team without them having to do the tedious calling. Outbound Call Center Pricing.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

Sales 52

Sales B2B Surveys CRM 52

Inbenta

OCTOBER 30, 2020

If you want to make sure that you don’t lose sales opportunities (and ultimately revenue), you better be prepared for this shopping frenzy that is about to hit your business. Especially since the Covid-19 pandemic has negatively impacted sales results since the beginning of 2020. How to increase sales thanks to a chatbot.

Chatbots 93

Chatbots Sales Upselling Advertising 93

VocalCom

JANUARY 22, 2018

Here are five ways personalization impacts customers’ purchasing habits and drives sales success. Your company may make these recommendations within a brand app, use chatbots to generate recommendations within messaging apps , or train employees working at physical stores to sharpen their cross-selling and upselling skills.

Personalization 90

Personalization Sales Contact center software Upselling 90

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C 65

B2C Sales Inbound sales Coaching 65

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Kayako

SEPTEMBER 14, 2018

Our study of 500 consumers and businesses proves it. But the biggest takeaway from our study isn’t a particular statistic—it’s that live chat (when done right) has the power to drive sales and boost customer loyalty. Our study turned up one piece of data that I find the most intriguing.

Sales 72

Sales Upselling Feedback Customer retention 72

Answer Dash

APRIL 5, 2020

Analytics and reports can enable agents to upsell and pass on the information to sales. Digital conversations have helped both the Marketing and Sales departments track and target customers who may be interested in offers available to them. They need to have a “sales” culture and know they can go beyond simple assistance.

Sales 63

Sales Customer Service Upselling CRM 63

JustCall

NOVEMBER 24, 2022

The Intelligent Way to Use Sales Intelligence. What is Sales Intelligence? The ability to score more sales is a valuable skill. Often, this journey involves spotting qualified leads, building relationships, identifying stages of the sales funnel, and finally, closing the deal. That is where sales intelligence comes in.

Sales 52

Sales Marketing B2B CRM 52

JustCall

AUGUST 14, 2019

The need for this harmony has been seen heavily between two teams – customer success and sales. A quick fact – High-performing sales teams are 2.3 Why do you need alignment between sales and customer success? You cannot leverage them for testimonials and case studies. You lose their business.

Sales 71

Sales Upselling Personalization Feedback 71

Eptica

OCTOBER 28, 2016

Date: Friday, October 28, 2016 Turning service into sales with chat. Introducing chat changes this, with the channel driving proven additional sales and revenues. ” Chat helps sales in four key ways: 1. ” Chat helps sales in four key ways: 1. Published on: October 28, 2016.

Sales 79

Sales Multichannel Abandon rate Upselling 79

Hodusoft

AUGUST 8, 2024

In outbound call centers, agents initiate contact (through calls or messages) with customers or prospects for sales, marketing, surveys, or feedback purposes. The purpose of outbound call centers is to focus on generating sales leads, promoting products or services, and conducting market research.

Call Center 52

Call Center call center software Abandon Call Upselling 52

Beyond Philosophy

NOVEMBER 10, 2014

Here are some of the most comprehensive facts and figures that I’ve come across: A recent study of the Value of Customer Experience amongst two $1 billion+ businesses published in Harvard Business Review (HBR) managed to quantify the effects of good customer experience. Your existing customers are far easier to upsell.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

CCNG

JULY 3, 2024

According to a PWC study, 80% of US consumers regard “speed, convenience, knowledgeable help, and friendly service as the most important elements of a positive customer experience.” What’s more, satisfied customers become loyal brand advocates, spreading the good word across their network.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Ideal profile fit: such as using a scoring system to rate marketing and sales prospects based on an inclination to buy. Customer needs and wants.

Best practices 103

Best practices B2B Journey mapping Upselling 103

TLC Associates

NOVEMBER 11, 2019

A study found that for most salespeople, only 35.2% of their daily schedule is spent on sales-related activities. It’s a byproduct of the digital revolution, and can be overcome by revamping sales processes to align with the times. Align the Goals of Your Sales and Support Team. What are they doing? Your buyer’s budget.

outsourcing 40

outsourcing Sales Outbound sales Contact Center 40

Amity

JULY 26, 2017

When making the case for Customer Success, make sure you understand what Customer Success can actually bring to the Sales team and how it will power not only retention and expansion but also acquisition. Offload Your Sales Team. Without Customer Success, a lot of the Sales staff’s time is dedicated to account management.

Sales 57

Sales Upselling Customer centricity Accountability 57

CSM Magazine

DECEMBER 13, 2023

As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Lack of Cross-Sell and Upsell Capabilities This gap involves using strategies that integrate sales opportunities into customer interactions. Failing in this aspect can jeopardize a company’s reputation.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

CustomerSuccessBox

MARCH 7, 2022

According to a research study, a mere 5% increase in customer retention can lead to a 25% increase in company profits. As your customers become long-term users, it will give you more opportunities to upsell thereby increasing the LTV(lifetime value). Expansion managers report to the sales team. The Customer. Technology.

SaaS 52

SaaS Upselling Customer retention Accountability 52

ShepHyken

JULY 31, 2020

According to a recent study, it was found that as much as 86% of buyers were willing to pay more for better customer experience. They were facing the challenge of increasing sales and improving overall customer satisfaction on their website. While they are not the same thing, they do happen to be related.

Customer Experience 283

Customer Experience Customer Service Chatbots Upselling 283

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Customer Success Managers (CSMs) pick up the baton after that “to deliver on the promises made by the sales team.”

Benchmark 98

Benchmark B2B Accountability Consulting 98

JivoChat

APRIL 8, 2021

There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales. Shorter Sales Cycles. With a more informed sales process, you can reduce sales cycles to close leads quickly.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

ClientSuccess

MARCH 8, 2021

From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. to an extended case study or video. During new sales conversations, many prospective accounts will ask to see some customer testimonials or even talk to customers themselves as references.

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

JivoChat

APRIL 11, 2021

Studies have found that welcome emails have an average open rate of nearly 31% , and people who receive a welcome email will be 33% more engaged with a brand than if they never received one at all. It also gives you a unique opportunity to provide them with an incentivized offer to boost sales. Product page welcome message.

Sales 52

Sales Chatbots Best practices Personalization 52

ChurnZero

JUNE 28, 2024

Let me first come clean and say that my first job out of college was a sales role. If the experience would’ve been better, maybe I would have stayed longer and had a thriving sales career. I feel I’m not the only one who left the sales profession for customer success to escape the hustle and grind of sales.

Sales 52

Sales Surveys Upselling B2B 52

Kayako

APRIL 1, 2022

A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Customer experience is the key brand differentiator that drives sales and grows customer loyalty. trillion in sales. billion in sales by 2024. billion in sales by 2024.

Sales 90

Sales Personalization Upselling Chatbots 90

ClientSuccess

MAY 10, 2022

The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer. This includes the initial contract, of course, and any upsells, expansions, and renewals that may occur.

Upselling 59

Upselling Metrics Accountability Sales 59

NobelBiz

MAY 28, 2024

In a blended call center, the focus is on ensuring that agents are always engaged, whether they are addressing incoming customer inquiries or making outbound calls for sales or follow-ups. For instance, agents can capitalize on inbound calls to upsell or cross-sell products and services. What Is a Blended Dialer?

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

Totango

MARCH 29, 2022

By having valuable customer data attributes and signals available with real-time visibility in one platform, sales and marketing teams can confidently take action with the most relevant messaging for customers. How Mapping Customer Journeys with Data Helps Marketing + Sales Teams . Allow Automation to Scale Customer Engagements.

Customer advocacy 97

Customer advocacy Upselling Accountability Sales 97

CSM Magazine

FEBRUARY 12, 2020

Take advantage of upselling whenever possible. If there is just one tip that you take out of today’s article, it’s the art of upselling. There are all sorts of ways you can upsell, although one of the common favorites is to group items together to create multibuy offers. Staff your store based on traffic (not just sales).

Upselling 52

Upselling Sales Marketing 52