TeleDirect

MARCH 15, 2025

Outbound call centers focus on outgoing customer interactions, including sales, lead generation, and follow-ups. Both types of call center services are crucial in improving customer experience, increasing sales, and enhancing brand reputation. Conducting upselling and cross-selling campaigns to increase revenue.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

GetFeedback

AUGUST 30, 2019

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . How to use surveys to engage your audience.

Surveys 110

Surveys Entertainment Benchmark Upselling 110

ClientSuccess

DECEMBER 14, 2021

This makes sense because, after all, CSMs are not in sales for a reason. CSMs are becoming more and more involved in the customer renewal and/or upsell process alongside sales team members because they are intimately familiar with how the customer is using a product and the value they see from the solution.

Surveys 90

Surveys Upselling Sales Accountability 90

Totango

MAY 23, 2019

When your goal is to grow your customer’s business, upselling becomes a means, not an end. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells.

Upselling 78

Upselling Customer centricity Enterprise Metrics 78

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance CRM 40

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

SaaS 83

SaaS Surveys Upselling Customer retention 83

ShepHyken

JULY 31, 2020

It is a great growth hacking tool for companies with continually evolving standards as it merges CX and customer service to help the customer understand your novel offerings, all the while increasing upselling opportunities and shortening the sales cycle. Exploit AI-Powered Tools to Automate Common Queries.

Customer Experience 216

Customer Experience Customer Service Chatbots Upselling 216

ShepHyken

JUNE 8, 2023

Software and data collection allows for this, as feedback is collected from marketing, sales, and customer service teams which can then be shared with product development to drive customer-informed product improvements. Sage is a global software company that provides accounting, payroll, and payment solutions for businesses of all sizes.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

VocalCom

JANUARY 22, 2018

Here are five ways personalization impacts customers’ purchasing habits and drives sales success. According to a survey by Segment, 49% of customers have made impulse purchases upon receiving personalized recommendations. The same survey found that once customers make purchases, they tend to keep their items. They spend more.

Personalization 90

Personalization Sales Contact center software Upselling 90

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

Surveys 98

Surveys CRM Upselling Analytics 98

Win the Customer

JANUARY 20, 2020

eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. More conversions and sales – Keeping in tune with the previous point, live chat executed correctly results in more conversions as well as sales. This will lead to more sales.

Chatbots 159

Chatbots Feedback Surveys Sales 159

ChurnZero

JANUARY 22, 2021

So, you signed up for a Customer Success gig and now your boss wants you to upsell? But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 86

Metrics Sales Coaching Accountability 86

Totango

AUGUST 14, 2020

Lucid bridges the gap between global questions and human answers by connecting buyers and sellers in one central location for survey sample groups. Which then got our account teams, sales team, product teams, and support teams all excited and asking how to leverage Totango. The engagement level with sales has been very high.

Accountability 158

Accountability Feedback Sales Upselling 158

Interaction Metrics

JANUARY 7, 2025

When tied to strategic goals, it can help you: Improve onboarding processes Reduce churn Increase sales Takeaway #2. Fixing these friction points leads to fewer cancellations, happier customers, and a smoother path to upselling additional features. Or, in our words, bad data in, bad insights out. Dont lead to meaningful action.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

TechSee

FEBRUARY 5, 2019

Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales. Corporate Collaboration to Benefit the Customer.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

TechSee

JUNE 23, 2021

According to a recent survey , 42% of consumers indicated that they prefer to get remote support and avoid technician visits altogether even post-pandemic. . Companies recognized the need to deliver engaging, frustration-free online experiences for their customers, and many turned to remote visual assistance to help them achieve their goals.

Self service 168

Self service Enterprise Upselling Technology 168

Talkdesk

DECEMBER 10, 2020

Here are the major trends that emerged from our global research survey. . Extending beyond traditional problem resolution, agents are re-skilling to drive cross-selling and upselling opportunities, driving a new source of active revenue. The CX stakes are rising. Expanding from productivity to production.

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. However, these are primarily sales functions, not customer success functions. Customer success tools can help you with sales, but they go beyond sales management.

Upselling 98

Upselling CRM Revenue potential Feedback 98

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Surveys 78

Surveys Feedback Banking Best practices 78

TechSee

MAY 24, 2021

One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. Security firms can use visual assistance to guide the customer across every touchpoint, from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair.

Upselling 124

Upselling Self service Wireless Contact Center 124

ProProfs Blog

DECEMBER 11, 2020

Gaining better profits by recommending the right products during an upsell opportunity. To calculate this metric, you need to roll out a customer satisfaction survey that can be sent out to customers once they’ve made a purchase or had a recent interaction with your support team. These can also help you in: Preventing customer churn.

Metrics 148

Metrics Abandon rate Surveys Customer effort 148

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. A majority of organizations that have CS teams now offer bonus compensation on top of salary , such as commissions on upsells and renewals, stock or equity options, and other bonuses.

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

Nicereply

OCTOBER 11, 2024

How to measure customer satisfaction Measure customer satisfaction by analyzing results from surveys , feedback forms, reviews, and brand mentions. And speaking of customer experiences… Analyze insights from customer experience surveys Dig into the rich insights your customer experience surveys provide.

Customer retention 52

Customer retention Surveys Feedback Education 52

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Making upsell offers.

B2B 122

B2B Journey mapping SaaS Upselling 122

Totango

APRIL 2, 2019

This is also a good time to add upsells to accounts that have high customer health scores. Health scores indicate which customers may be receptive to cross-sell or upsell offers and which ones might require extra attention from your success team. Customize Notifications and Health Scores. Gather Feedback.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Quality Contact Solutions

JANUARY 21, 2021

QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

ProProfs Blog

SEPTEMBER 28, 2018

Recently eConsultancy conducted a survey that found Live Chat generates the highest satisfaction -73% – of any customer service channel. Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? It will increase sales conversion. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

TechSee

APRIL 10, 2018

The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Technology sales is a higher margin business than human labor. Technology sales also generate additional service opportunities, upsells, longer term contracts, etc. –

Call Center 139

Call Center Technology outsourcing Self service 139

aircall

JANUARY 6, 2021

Businesses in the financial services realm have to take a proactive approach to sales and support to remain competitive and viable. The relationship between a financial services representative and a consumer begins at the time of the sale and continues on with support. The Importance of Sales for Financial Services.

Sales 62

Sales Banking Call Center Upselling 62

Quality Contact Solutions

MARCH 25, 2021

QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Where have your sales and marketing strategies failed to keep customers engaged with the brand? Post-chat survey feedback. There’s a lot more to this.

Surveys 148

Surveys Benchmark Feedback Sales 148

Hodusoft

DECEMBER 4, 2024

Several studies and surveys have found various aspects of challenges. A study revealed that the average successful closing rate of MSP sales staff across the board is 35 percent. This increases the chances of successful upselling and cross-selling. We will discuss some of those here: 1.

Upselling 52

Upselling Surveys Marketing Personalization 52

Quality Contact Solutions

AUGUST 20, 2021

QCS offers many telemarketing services , including outsourced sales, upselling, cross-selling, surveys, lead generation, sales lead qualification, appointment setting, inside sales, and inbound customer service.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

TechSee

FEBRUARY 16, 2021

This is underlined by a January 2021 survey , where 65% of U.S. According to a Gartner survey, 19% of service companies already offer these kinds of outcome-based contracts, and another 26% expect to do so within 12 months. The division between sales and service activities has become blurred.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

Blueship Call Center

MARCH 24, 2025

While inbound marketing strategies play a vital role, outbound efforts remain a powerful tool for proactively reaching potential clients and driving sales. Outbound Call Center Services offer a strategic advantage, enabling businesses to connect directly with their target audience, personalize interactions, and accelerate the sales cycle.

Call Center 40

Call Center outsourcing Upselling Sales 40

TechSee

APRIL 26, 2021

A January 2021 survey found that 65% of U.S. The agent can use the power of video, Augmented Reality, and Computer Vision AI to guide the customer across every touchpoint from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. On the other hand, call volumes are at peak levels.

Contact Center 109

Contact Center Self service Upselling Call Center 109