ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Self service Engineering 52

JustCall

JANUARY 18, 2023

For example, if your company sells a product or service, the business process outsourcing company will take care of things like answering customer complaints and making sales calls. Technical support. Besides making and receiving calls, other things that BPO call centers do are: . Data entry and other work in the background.

Call Center 52

Call Center Business Process Outsourcing outsourcing Telemarketing 52

AWS Machine Learning

MARCH 6, 2023

For the Regions supported by SageMaker and the Amazon Elastic Compute Cloud (Amazon EC2) instance types that are available in each Region, see Amazon SageMaker Pricing. We recommend working with your AWS account team or contacting AWS Sales to determine the appropriate Region for your LLM workload.

Best practices 82

Best practices APIs Transportation Scripts 82

JustCall

APRIL 5, 2022

Then, using real-time transport protocol (RTP), these digital voice packets are delivered to the recipient. To ensure security throughout the process, VoIP providers often transmit these data packets via the secure real-time transport protocol (SRTP), an encrypted version of the RTP. Efficient usage of bandwidth. Teleworking.

voip 40

voip Interactive Voice Response Analytics Sales 40

Sykes

MARCH 18, 2019

While its suite of solutions traditionally focused on post-sales support, the portfolio now extends across the entire customer lifecycle, from marketing to sales to care. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Technical Support 16

Technical Support outsourcing Enterprise Business Process Outsourcing 16

Sykes

MARCH 5, 2019

The report emphasized SYKES’ serious investments in digital capability to expand their solutions across the entire customer lifecycle — from the digitization of business processes to marketing, sales and care. Its Americas and EMEA regions primarily provide customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Sykes

AUGUST 1, 2019

engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. Its Americas and EMEA regions primarily provide customer?engagement

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98