Steve DiGioia
SEPTEMBER 24, 2020
We must never be too busy to deal with a customer, too tired to patiently address their concerns, or so pompous that we try to dazzle a customer with the latest industry jargon or specifications just to show how brilliant we are while thinking it will lead to increased sales. TipsOnThursday, #customerservicefacts.
ShepHyken
DECEMBER 12, 2023
Customer service and customer experience (CX) are more than what happens after the sale. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more. I’m often asked to be the keynote speaker at sales meetings.
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Beyond Philosophy
JUNE 6, 2016
I love Uber and one of the reasons is their seamless approach to payment, that included the tip, which meant I didn’t need to think about it? However, cash tipping is now coming to Uber. The San Diego Union Tribune reports that drivers will now be allowed to ask for tips verbally and by placing placards in their cars.
Callminer
MARCH 30, 2022
Does your organization want to drive lasting sales improvements? Read this blog to learn 25 of the best examples and tips for setting sales goals.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The bad news?
Beyond Philosophy
MARCH 16, 2016
All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. I would add a few more, including the following: Tip #1: Frame your CX program benefits in terms that matter to your C-Suite. Tip #2: Get more time for Customers on the agenda.
Callminer
APRIL 20, 2020
In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. This article aims to help by rounding up the best tips and resources on the subject for you to keep close at hand. Business Process Outsourcing Tips. Read on to learn how BPO works. How Business Process Outsourcing Works.
Advertiser: ZoomInfo
How should frontline sales professionals approach selling to the C-suite in today’s ultra-competitive market? We called on ZoomInfo’s top sales people — including our founder and CEO — to bring you the definitive guide for selling to the C-suite.
Advertiser: ZoomInfo
In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. If you’re looking to perfect your cold calling techniques, download ZoomInfo’s latest eBook for a number of cold calling tips to help generate more leads to fuel your funnel.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. But is this the best place to burn our operational calories?
Speaker: Vicki Brackett, Author and COO of Sinousia
Tips to reduce absenteeism – almost immediately. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. Understand what motivates your employees and capitalize on it.
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