Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance Best practices 40

TeleDirect

APRIL 7, 2025

Provide Access to Ongoing Learning Resources Offer e-learning platforms, video tutorials, and knowledge bases for continuous self-improvement. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals.

Call Center 62

Call Center First call resolution Best practices Gamification 62

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. No – computer vision.

CRM 164

CRM Personalization Self service Sales 164

ChurnZero

JANUARY 22, 2021

So, you signed up for a Customer Success gig and now your boss wants you to upsell? But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

CSM Magazine

JANUARY 28, 2025

Onboarding Training Welcome new customers with informative guides, video tutorials , and walk-throughs to help them get started smoothly. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Education 52

Education Upselling SaaS Self service 52

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . activating warranties.

Technical Support 191

Technical Support Sales Upselling Coaching 191

TechSee

FEBRUARY 5, 2019

Collaborative video calls between CS personnel and end users enable faster resolution, significant truck roll reduction and improved NPS across the board. Companies can identify star performers and grow them as multi-faceted support, sales and marketing professionals, while cutting the costs associated with very large workforces.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

TeamSupport

MAY 1, 2020

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. What’s the next step internally?

Customer Support 71

Customer Support Technology Upselling Sales 71

TechSee

MARCH 30, 2021

You turn to the sales team. New thinking is pointing to another area of focus for boosting sales: Customer Service. And research shows that upselling increases revenue by 10-30% on average. Visual assistance refers to a live video engagement between a customer service agent or technician and a customer needing assistance.

Customer Service 109

Customer Service Upselling Self service Contact Center 109

TechSee

MAY 24, 2021

Visual assistance, powered by Video and Augmented Reality, allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. Turn a profit from upsells. And research shows that upselling increases revenue by 10-30% on average. Enter Visual Assistance. What is Visual Assistance?

Upselling 124

Upselling Self service Wireless Contact Center 124

Influitive

OCTOBER 30, 2015

In this video interview with Chandar Pattabhiram , Group VP of Product and Corporate Marketing at Marketo, you’ll find out how the next generation of CMOs can leverage marketing technology to move away from mass marketing techniques and get back to building 1:1 relationships—in a way that is measurable and scalable.

Marketing 79

Marketing B2B B2C Upselling 79

TechSee

SEPTEMBER 26, 2024

Thanks to multimodal AI capabilities (processing text, voice, images, and video simultaneously), Agentic AI like Sophie AI understands the full context of a customer’s problem and can offer immediate, accurate, easily understood resolutions.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

Upselling 52

Upselling Analytics Sales Personalization 52

TechSee

JUNE 1, 2021

Visual assistance transforms a self-service channel like web, chat, or online video tutorials into a visual, interactive, and personalized experience, allowing freelancers to resolve issues by themselves without the need to contact the brand’s support center. Brand Pain Point #2: Missed opportunities to drive revenue via upsells.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Making upsell offers.

B2B 122

B2B Journey mapping SaaS Upselling 122

TechSee

APRIL 26, 2021

The agent can use the power of video, Augmented Reality, and Computer Vision AI to guide the customer across every touchpoint from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Live Visual Assistance also sets the stage for agents to drive revenue through upsells.

Contact Center 109

Contact Center Self service Upselling Call Center 109

ShepHyken

JULY 1, 2022

Grow revenues & increase sales through upselling & cross-selling . Providing the right data and giving the insights and recommendations needed to deliver using an AI-based solution that leverages video analytics. Optimized marketing effectiveness across engagement points .

Airlines 193

Airlines Upselling Customer Experience Chatbots 193

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. Call handling time is also shortened through video calls.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

ProProfs Blog

DECEMBER 27, 2020

Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be acquired at any cost. It is said that sixty-seven percent of the buyer’s ‘decision’ is complete before a buyer even reaches out to sales. Troubleshoot any confusions.

Journey mapping 148

Journey mapping Education B2B Sales 148

ChurnZero

NOVEMBER 26, 2024

Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Totango

APRIL 2, 2019

This is also a good time to add upsells to accounts that have high customer health scores. Health scores indicate which customers may be receptive to cross-sell or upsell offers and which ones might require extra attention from your success team. Customize Notifications and Health Scores. Automate Tasks. Gather Feedback.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Fonolo

APRIL 6, 2020

Perfect for any remote sales team, the cloud-based service not only allows you to manage it through an app but it allows you to use local numbers from at least 75 countries in the world. HubSpot’s Help Desk Software is integrated with Aircall and is built in tandem with HubSpot’s sales and marketing software.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Toister Performance Solutions

JULY 23, 2020

The report tracked the percentage of successful credit card offers made by each sales rep in our contact center. You can identify your own internal customers with the help of this short training video. One example was call center agents were asked to upsell slow-moving products, but were having little success.

Customer Service 104

Customer Service Upselling Call Center Sales 104

ClientSuccess

MARCH 8, 2021

From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. to an extended case study or video. During new sales conversations, many prospective accounts will ask to see some customer testimonials or even talk to customers themselves as references.

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

TeamSupport

FEBRUARY 18, 2022

then chances are that your sales team is chasing new business. Net new sales opportunities aren't the only way to grow your business revenue, and if they are the sole focus, you’re trying to sail the ship without plugging the holes in the hull. It’s a reasonable strategy – new business acquisitions means more revenue.

B2B 105

B2B Upselling Customer Support Sales 105

TechSee

SEPTEMBER 24, 2019

When Sales renews a service contract, Marketing must be made aware of the transaction so their messaging can be tailored appropriately. If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. If Sam was a VIP once, he should be a VIP next time too.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. When sales owns the renewal, it’s like having that jerk who you hate show up and say, “Thanks for getting me all the way to the goal line. What’s your sales motion? I’ll take it from here.”

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. When sales owns the renewal, it’s like having that jerk who you hate show up and say, “Thanks for getting me all the way to the goal line. What’s your sales motion? I’ll take it from here.”

Upselling 97

Upselling Metrics SaaS Sales 97

TechSee

JULY 31, 2019

Today, the ubiquity of smartphone cameras ensures a constant stream of photos and videos and Computer Vision technology has become easily accessible, making it even more appealing to enterprise. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling.

Automotive 149

Automotive Healthcare Self service Transportation 149

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Sales: Customer Success. Course Description: Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support.

Journey mapping 98

Journey mapping Best practices Upselling Consulting 98

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 88

B2B SaaS Education Brand ambassadors 88

JivoChat

FEBRUARY 24, 2021

So, how do you start generating more sales, or even your first sale? We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. It’s relatively straightforward to set up your Facebook shop and start making sales. Use video testimonials on conversion pages.

Sales 59

Sales Advertising Marketing Upselling 59

TeamSupport

FEBRUARY 18, 2022

then chances are that your sales team is chasing new business. Net new sales opportunities aren't the only way to grow your business revenue, and if they are the sole focus, you’re trying to sail the ship without plugging the holes in the hull. It’s a reasonable strategy – new business acquisitions means more revenue.

B2B 98

B2B Upselling Customer Support Sales 98

Comm100

MARCH 6, 2024

Sales By addressing customer queries and concerns in real-time, live chat can positively influence purchasing decisions, leading to increased sales and conversion rates. It also provides an opportunity for upselling and cross-selling products or services.

Abandon rate 110

Abandon rate Chatbots Upselling Sales 110

TechSee

FEBRUARY 16, 2021

While organizations have long been attempting to resolve customer’s issues remotely in order to boost overall effectiveness, more recently, the focus on enhancing remote support capabilities has been increasing with the emergence of new technologies such as IoT diagnostics, video, AR, and computer vision AI.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

PeopleMetrics

APRIL 17, 2015

It includes digital touch points and personal ones, pre-sale and post. When customers are retained for longer periods of time (or partake in upsells and additional products, seats, licenses, etc.), Once you understand your audience, you need to map their touch points – both online and offline, before the sale and afterwards.

Marketing 108

Marketing Customer Experience Benchmark Wireless 108