360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You showed your sales leaders how their numbers were directly tied to a stronger customer experience for all customers. What did that plan look like? Of course you are.

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

ShepHyken

NOVEMBER 24, 2020

They discuss strategies for leveraging video into your customer service experience. The customer experience doesn’t start after a customer makes a purchase or even on the first sales call. The sales experience is part of the larger customer experience. Sales and service go hand-in-hand. Sales and service go hand-in-hand.

Upselling 48

Upselling Sales Marketing Customer Service 48

ShepHyken

FEBRUARY 21, 2020

He shares tactics to help ensure a point-of-sale system will enhance the customer experience. POS (point of sale) or POP (point of purchase) – a place where customer orders and payments are processed, makes one of the most significant parts of the customer experience. Why Point of Sale Matters So Much?

Sales 191

Sales Customer Experience Marketing Personalization 191

ShepHyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. But what if we told you that, in fact, customer service and sales are much more interlinked than you may think? Keep reading our brief guide packed with excellent tips on aligning customer service and sales for top-notch results across the board.

Sales 157

Sales Customer Service CRM Marketing 157

Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! However, there are other types, too.

Sales 195

Sales Education Advertising Marketing 195

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.

Call Center 376

Call Center Technology Banking Contact Center 376

Beyond Philosophy

APRIL 27, 2023

Our listener did their research, which gave them projected sales that made them proceed with their product launch. However, the sales after the launch haven’t been what the study predicted. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Sales 39

Sales Surveys Marketing Personalization 39

ShepHyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. It’s a common problem for any organization with separate departments, especially customer service, marketing, and sales. Messages, questions, tickets, and sales inquiries come in, are dealt with, and archived by the same department.

Sales 177

Sales Marketing Customer Service Upselling 177

Beyond Philosophy

JUNE 4, 2015

In this video presented by Google, Macy’s executives explain how they moved from two separate budgets and siloed departments to complete integration. If you didn’t take the time to watch the video, the summary is this: They learned that Macy’s.com was driving the total of their business. One of the success stories, the Inc.

Customer centricity 353

Customer centricity Technology Marketing Customer Experience 353

ShepHyken

APRIL 30, 2021

Advanced live chat software also offers multiple functionalities like audio and video calling, co-browsing, screen sharing, etc. Merging The Boundaries Between Customer Service and Sales . In the world of omnichannel experiences, sales and customer service teams must work together to create more user-friendly experiences.

Customer Service 378

Customer Service Chatbots Analytics Upselling 378

ShepHyken

DECEMBER 11, 2019

Video is an amazing tool. Use it for online tutorials, a video version of Frequently Asked Questions and more. Check out this recent Forbes article on using video. In other words, it isn’t a sales or marketing piece. For more information, go to GetToKnowYourCustomerDay. It’s inexpensive and can often be posted for free.

Customer Service 296

Customer Service Sales Marketing Technology 296

ShepHyken

APRIL 21, 2021

I collect them and may include them in one of my articles or videos.) It doesn’t matter if you’re in sales, service, or any other part of your organization, something as easy as a quick response time has so many benefits that add to the customer experience. Here’s a short version of what happened.

Customer Service 403

Customer Service Sales Customer Experience 403

Beyond Philosophy

FEBRUARY 27, 2020

Here is a video that demonstrates how it worked: To a child, the marshmallow is the monetary equivalent of the Hyperbolic Discount we feel about the $100. If you watched the video, then you see how the kids struggle with self-control, except for a couple, who unapologetically ate the first marshmallow. .

Consulting 468

Consulting Consulting Education Sales 468

ShepHyken

AUGUST 14, 2020

It’s not just about interaction with sales or customer service. These days, people ignore ads, block pop-ups, and skip video ads on streaming sites. Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. Post-sale monitoring.

Customer Experience 258

Customer Experience Entertainment Sales Advertising 258

ShepHyken

FEBRUARY 20, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. Here’s why this is important to you, even if you aren’t in a customer-facing role.

Metrics 399

Metrics Customer Service Consulting Consulting 399

ShepHyken

MARCH 1, 2019

This ability only enhances the customer experience and helps inform them as they move through the sales funnel. Business owners and their marketing teams understand that video is essential. Our team, for instance, has started to use a video platform called Bomb Bomb , but there are others, such as Covideo and Viwomail.

Customer Experience 282

Customer Experience Chatbots Big data Marketing 282

ShepHyken

JANUARY 16, 2024

As I always promise, if you reach out to me on any social channel and ask a question, I’ll answer it there or in my newsletter , in my videos , in my podcast , or on my TV show, Be Amazing or Go Home. They should learn firsthand what it’s like to be a customer.

Customer Service 378

Customer Service Customer centricity Surveys Customer Support 378

ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. So, you need to have the best resources – guides, videos, tutorials – available. Remember that employee education should be an ongoing process to keep service quality high and hit sales goals.

Customer Service 378

Customer Service Chatbots Education Feedback 378

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Building Sales Competence Builds Sales Confidence.

Sales 121

Sales Coaching B2B Personalization 121

Beyond Philosophy

NOVEMBER 21, 2017

I like a good deal as much as anyone, but as a customer experience consultant I’ve always thought these frenzied holiday sales were penny wise and pound foolish. It has beefed up the number of sales associates, who will be decked in holiday attire. But it turns out that just 10 percent of its shoppers account for half of its sales!

Consulting 312

Consulting Consulting Sales Customer Experience 312

ShepHyken

FEBRUARY 12, 2021

Allowing their sales and creative teams to focus on generating more business. Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. Being seen as a helpful and professional organization. Instant Messaging.

Chief Customer Officer 298

Chief Customer Officer Call Center Consulting Consulting 298

Beyond Philosophy

NOVEMBER 19, 2014

Sainsbury executives wanted to tell this story with as much historical accuracy as possible as they explain in their “ Making of our Christmas Ad ” video. They paid attention to specific details that were mentioned in the journals and letters of those who were there, 100 years ago this year.

Customer emotions 313

Customer emotions Customer centricity Consulting Consulting 313

Beyond Philosophy

JUNE 15, 2016

With sales lagging, they‘re hoping that in-store virtual reality experiences will be the magic ingredient that lures shoppers back. According to eBay’s promotional video , virtual reality shoppers can use their eyes to choose products they’re interested in and can see them up close and from different angles.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

ShepHyken

FEBRUARY 23, 2022

It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. Who do you think creates more trust and confidence and has a better chance of making the sale? Obviously, that’s a rhetorical question.) .

Sales 337

Sales Customer Service Customer Support 337

ShepHyken

NOVEMBER 16, 2016

But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact. It’s all about engagement with the customer.

Marketing 335

Marketing Customer Experience Advertising Sales 335

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Engineering 108

Engineering Entertainment Big data Benchmark 108

AWS Machine Learning

DECEMBER 4, 2024

Its sales analysts face a daily challenge: they need to make data-driven decisions but are overwhelmed by the volume of available information. They have structured data such as sales transactions and revenue metrics stored in databases, alongside unstructured data such as customer reviews and marketing reports collected from various channels.

APIs 95

APIs Sales Surveys Analytics 95

Callminer

NOVEMBER 13, 2018

The winners were Quentin (Quinn) Burrell, Business Analyst at First Associates, Pulkit Jain, Manager of Business Information Analytics at Encore Capitol Group, Marvie Wright, Director of Leadership and Sales Training at Dialog Direct.

First call resolution 260

First call resolution Analytics Sales Metrics 260

ShepHyken

MAY 3, 2021

Their CEO and Founder Chuck Surack places the experience over the sale. Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. A video can create an emotional connection. Learn more from Mr. Surack in this short interview.

Customer Service 290

Customer Service Entertainment Banking Marketing 290

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance CRM 40

Steve DiGioia

AUGUST 31, 2020

I can do without the kissing-up just for him to make the sale. I can do without people who send a sales pitch immediately after connecting with you on LinkedIn. I can do without people who make videos while sitting in their car. How the heck does he know “my style”? I can do without these things too….

Sales 246

Sales 246

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. This is not unlike the situation many sales leaders are finding themselves in.

Sales 101

Sales Coaching Telecommunications Accountability 101

ShepHyken

JUNE 6, 2023

For Amazon, it’s free shipping, access to video content, and more. I create weekly videos based on these articles. If something I write or put in a video makes a difference in someone’s life or business, that’s good enough for me. A different way to say free is no extra charge. Isn’t that the same as free? Here’s a scenario.

Advertising 238

Advertising Customer Service Customer Experience Sales 238

TechSee

FEBRUARY 19, 2025

This unlocks superior QoI (Quality of Install) and CPE-agnostic solutions for customers, remote agents, remote sales and field technicians. She works from her 3,000-square-foot suburban home two days a week and has three energetic kids who enjoy gaming and streaming video. Jen is a working mom in her late 30s.

Consulting 109

Consulting Consulting CRM Upselling 109

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

ShepHyken

MAY 11, 2018

Business are recognizing the importance of creating a balance between the two sales funnels. Keeping that in mind, and the power of video, interactive support in the form of how-to videos have become very popular in recent times. If he has gotten there, your website is not doing much in keeping him informed.

Customer Service 265

Customer Service B2B Customer centricity SaaS 265