Beyond Philosophy
AUGUST 4, 2015
Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. In many ways, this is smart. Absolutely.
Beyond Philosophy
SEPTEMBER 18, 2016
However, her division was just fined $185 million for opening phony accounts to hit sales product goals, actions described by the Consumer Financial Protection Bureau (CFPB), as a “ violation of trust and an abuse of trust. ” There is always pressure to make your sales goals. Attend our free book launch webinar on October 18th.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
OCTOBER 9, 2017
It can inspire actual behavior, e.g. getting a new sale or gaining a new customer, keeping an existing customer or losing a customer, etc. Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior.
CX Global Media
JANUARY 15, 2019
When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more. – Click to Tweet .
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. By the end of this webinar, you will know: Why this new communication channel is effective with younger generations.
Beyond Philosophy
MARCH 20, 2017
Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.
Beyond Philosophy
SEPTEMBER 15, 2015
Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Please CLICK HERE to join us for the Webinar. on September 24th at 12 p.m. The One Question To Ask When Making Decisions.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. By the end of this webinar, you will know: If your organization is ready to implement AI. But is this the best place to burn our operational calories?
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on this debate.
Speaker: VoiceOps
Data from hundreds of thousands of hours of calls has revealed a widespread problem with behavior adherence among call center sales representatives. VoiceOps developed the Behavior Change Cycle to help companies tackle this issue head-on leveraging your own call flows and coaching teams.
Advertiser: ZoomInfo
Today, many B2B companies use ABM teams or technologies to make sales. Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. Account-based marketing (ABM) is a key strategy for driving sustainable growth.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
The best customer experiences go beyond the sale. In this webinar, you will learn: The importance of customer appreciation. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Scripts have been around as long as contact centers. But scripts have had a variety of issues.
Expert insights. Personalized for you.
398 
Let's personalize your content