CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

B2B 52

B2B B2C Marketing Analytics 52

Fonolo

JUNE 14, 2018

Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Beyond Philosophy

OCTOBER 11, 2019

They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. It all started because printer sales were declining as an industry about 12 or 13 years ago. Part of the reason that Laverty had such success with his program is RICOH Canada already had a sales mindset.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. Sales and service are being brought together as one. Keep reading to see what is on the radar for 2021. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

TechSee

DECEMBER 12, 2017

Visual engagement has been proven especially effective within the omnichannel experience across a wide range of sales, marketing and customer service and support scenarios, providing the quickest route to success and resolution in a number of use cases. Efficacy of video within customer service.

Contact Center 143

Contact Center Enterprise Technology Customer Care 143

Beyond Philosophy

SEPTEMBER 6, 2016

They focus instead on chasing down the next sale, competing on price and compensating employees more for winning new accounts than for keeping existing customers happy, engaged and loyal. Sales force and senior management compensation is often based on acquisition, not retention or per customer revenue optimization.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Callminer

APRIL 20, 2020

For more information on how artificial intelligence can help your company overcome new obstacles, take a look at our white paper, How AI Improves the Customer Experience. ” – Derek Gallimore, The strong future of outsourcing: White Paper , OutsourceAccelerator.

Business Process Outsourcing 286

Business Process Outsourcing outsourcing Call Center Engineering 286

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Personalization 103

Personalization Sales Scripts Contact Center 103

Integrity Solutions

JANUARY 15, 2020

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. This isn’t a new problem in sales, but it’s becoming increasingly prevalent in today’s business environment.

Sales 80

Sales Coaching Banking Morale 80

Callminer

MAY 12, 2020

To learn how innovative software tools can improve the customer experience across multiple customer engagement channels, download our white paper, The Guide to Customer Engagement Analytics. Even if your organization lacks a proper CRM, you have likely established working practices for marketing and sales.

call center software 182

call center software Best practices Call Center Interactive Voice Response 182

CSM Magazine

JANUARY 15, 2025

Make sure your communication feels like a conversation, not a sales pitch. Case in point: in a Box-sponsored IDC white paper , 30% of respondents cite better chatbots for customer interaction as an area where they see the greatest positive impact from using generative AI. And sometimes, thats all it takes.

Chatbots 52

Chatbots Sales Customer retention Personalization 52

TechSee

OCTOBER 19, 2021

retail sales – in 2020. For every $1 billion in sales, the average retailer incurs $106 million in merchandise returns. Every step in the return process, from return merchandise authorization (RMA) to shipping and receiving, processing, asset recovery, and disposal, adds another cost that further cuts into product sales revenue.

Average Handle Time 124

Average Handle Time Sales Analytics Self service 124

CrazyCall

JUNE 25, 2019

And in this article, you’ll discover what is prospecting in sales and who the prospects are. Also, you’ll find out what sales prospecting methods will help you turn prospects into paying customers. Sales prospecting process. Usually, there are around 4-5 stages in the sales pipeline. The answer is prospecting.

Sales 109

Sales Scripts B2B Analytics 109

PeopleMetrics

FEBRUARY 11, 2015

This quote from Sonia Simone ''s excellent post entitled How to Create a Deep Connection with Prospects and Customers sums up a question we''ve been grappling with here at PeopleMetrics in recent months: how to help B2B companies differentiate on the prospect experience and close more sales. When to Start Listening. Survey Says ''Yes''.

Sales 78

Sales B2B Feedback Surveys 78

Guru

FEBRUARY 28, 2019

When it comes to empowering salespeople to close deals and drive revenue, too many sales enablement solutions fall short by placing the emphasis on content rather than conversations. Sending a white paper to a prospect without context isn’t going to close a deal.

Sales 54

Sales 54

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago.

CRM 127

CRM Enterprise Marketing Accountability 127

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Very seldom is the reason for defection price, no matter what the sales reps tell you. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

B2C 127

B2C B2B Accountability Sales 127

Customers That Stick

SEPTEMBER 18, 2014

She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. A white paper compiled by PunchTab indicates that many Millennials shop online daily.). There are about 77 million Millennials in the United States, and they’ve got long lives of consumerism ahead of them.

Customer retention 133

Customer retention Surveys Sales Technology 133

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Video calls are one great way to bring more customers into a direct line of communication with your team. Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Sales Use Cases . First Name * Last Name Email Address *. Monthly DMG Newsletter. I would like to receive the monthly DMG Newsletter.

Enterprise 72

Enterprise Analytics Sales Marketing 72

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. ” – Tamara Scott, 5 Outbound Sales Strategies to Increase Revenue , TechnologyAdvice; Twitter: @Technology_Adv. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Beyond Philosophy

AUGUST 30, 2016

As noted in many of my blog posts and white papers, there is an emotional subtext to all components of value delivery, whether tangible or intangible, whether transactional or experiential over time. The Case for Strengthening Sales Governance. One Marketing Guy Who Gets It (What Sales Needs, That Is).

B2C 150

B2C B2B Customer advocacy Consulting 150

JivoChat

JUNE 26, 2022

You will learn the hacks and secrets from the world’s most famous copywriters, and the sales psychology to grow a profitable business. You will learn how to persuade and overcome customer objections, develop creative sales techniques, and create responsive websites on WordPress. . B2C sales copywriting. White papers.

B2C 75

B2C B2B Sales Best practices 75

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Sean McPheat is the CEO of MTD Sales Training. Whispering features some contact center software packages offer can serve as very useful tools in these situations. Sean McPheat.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. This compares to 39% for sales representatives, 38% for meetings, events, and conferences, 37% for Internet, and 37% for trade shows and exhibits.

Customer advocacy 150

Customer advocacy Consulting Consulting Advertising 150

Uniphore

JANUARY 4, 2022

White Papers. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. As CRO, he leads several global functions including worldwide sales, sales development, revenue operations, and global partnerships and alliances.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales Contact Center CRM 61

Cisco - Contact Center

FEBRUARY 1, 2021

She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market. Four Journeys, One Destination: The Cloud [White paper] , a white paper following four compelling customer cloud migration stories, by McGee-Smith Analytics.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Nextiva

JULY 8, 2019

To serve today’s customers, we must think beyond automated sales emails or chatbots. Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. We’re guessing, no. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention?

voip 67

voip Customer Service Chatbots Customer retention 67

Fonolo

MARCH 22, 2018

Additionally, since consumers are emotionally drawn to human voice over electronic messages, these positive associations will lead to improved customer retention and loyalty, which leads to repeat sales. White Paper: 9 Critical Contact Center Trends for 2018. Phone Calls Lead to Customer Satisfaction and Retention.

Customer Service 79

Customer Service Customer retention Call Center Contact Center 79

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Along with customer service, they also write a lot about marketing, sales, and business logistics. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks.

Customer Service 82

Customer Service Coaching Education Best practices 82

TMP Direct

SEPTEMBER 16, 2021

With a combination of marketing tactics, sales techniques, technology and data, you can fuel your lead generation channels and make them work the way they’re supposed to. There is nothing wrong with a traditional, sales-driven cold call. TMP can triage inquiries so that the qualified sales team can focus on the important contacts.

B2B 96

B2B B2C Chatbots Advertising 96

Fonolo

AUGUST 22, 2018

Steep targets for each team are volleyed out on black, white or dash boards. Agents also need to keep constant watch over the targets vs. a dynamic total that displays the total sales made (these change by the second). And then there is the score board depicting sales made by each agent, often ranked in order of performance.

Contact Center 187

Contact Center Sales Service level Customer Service 187

ShepHyken

MARCH 31, 2018

It blurs the lines between customer service, marketing, and even sales. Good and bad experiences handled the right way, make social customer care far more important than basic customer service. Social Proof. Scientific data validate the importance and power of social media customer service.

Marketing 222

Marketing Customer Service Airlines Self service 222

JustCall

MAY 12, 2021

Sales enablement is the key to unlock the full potential of your sales reps. Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. Having a skilled sales team is good. But, before we jump into that, let's get a quick understanding of what is sales enablement.

Sales 52

Sales call center software Scripts call center solutions 52